Best Buy

Category:	Electronics Store
Address:	19225 Alderwood Mall Pkwy, Lynnwood, WA 98036, USA
Phone:	+1 425-670-2670
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Alex Baker

I purchased a Samsung Galaxy S II from this stores mobile department back in October of 2011. I purchased the service protection plan at the time with the intention of canceling it after a month, but ended up keeping it. Honestly, Im glad I kept it. My S2 has been "bricking" more and more frequently until I pull the battery out and put it back in. This can and has been very frustrating, so I brought it in yesterday. The mobile department and the geek squad set me up with a "quick replacement" ticket and gave me a loaner phone (a Samsung Galaxy - older model but still able to call/text/surf) to use until my replacement comes in. I was also at the store to purchase an external hard drive, but ended up deciding to purchase one else where due to the high prices. My experience at the store yesterday was positive, and Id like to touch on some pros and cons of my experience. PROS: - Each service member I interacted with in regards to my S2 was helpful, knowledgeable and friendly. - I was able to easily communicate and demonstrate my problem to the mobile center staff member, which helped move my issue along. - The mobile center staff member was able to transfer and backup all of my files on my old phone and put them all on the loaner for the time being while I wait for my replacement. - I felt that the both the Geek Squad staff member and the mobile center staff member genuinely cared about my problem and wanted to see it resolved. They both worked to resolve my issue completely and in a timely manner. That being said... CONS: - I was in the store for two hours. Luckily I had the time to deal with this, but honestly I wish it had taken half as long. I felt like I was walking about and forth between the mobile center and the geek squad desk more than I should have been, and why I had to go wait in line over at the geek squad desk after Id already waited for a mobile center staff member to help me with my issue (and begin the replacement process) seems inefficient to me. It would be great if Best Buy would give the mobile center staff the power to handle replacements by themselves, so that customers will not need to go back and forth between the two departments. - Like I said above I was also at the store to purchase an external hard drive. A few years ago (at least four) I purchased a 500 GB external hard drive from this very store for no more than $65. The cheapest hard drive I could find was an $80 1TB drive. Honestly I was looking for something under $50 with at least 80GB of storage. I asked a sales rep if they had any external hard drives for under $50 and I got this blank stare and one word answer. "Nope." was all they said. I said thank you and moved on, but they could have been more friendly about it. tl;dr: Overall great service from the Mobile Center and Geek Squad, thought I was in the store for two hours trying to resolve my issue. Wish it had been under an hour. Overpriced merchandise, dispassionate sales staff.

Tracey Channing

Update to the following post: we physical went to the store last night and Mike Farrell and Ron Hall were sympathetic and took care of our needs. They are swapping out the damaged washer and made a correction to our account. Thank you to both of them. However, my opinion on Yuri remains the same. Our washer broke on January 10. So on the we went shopping for a new washer. We looked at many diffferent appliance stores but decided to go with Best Buy. WORST DECISION EVER!!!! We purchased a new washer and dryer Jan 14, 2017. They said all items were in stock. We paid 300 for deliver. The following week came and went. We were told they did not have the washer their stock sheet was off but we will have by the end of Jan. We received a call saying it would not be in till February 1, then on the first they said the fifth. Then they said one will be on the 10 and the other the 14. Very frustrated at this point we asked why cant they deliver them all on the 14. And asked if we can just cancel the order. He said he would give us 100 off of the delivery. We were then pushed out to the today the 18. The delivery guys were courteous and informed us that they called the manager this week and told him they could deliver on 14. The manager who is a complete asshat LIED and said he spoke with us and we said no.. WTF?? To top it off the washer we bought is damaged heavily on both sides. They sent our appliances to Bellingham when it should have been Everette. the customer service from the sales department to make this situation right has been the worst experience of my life.

Hunter Timmons

Trying to get a home installation schedule took nearly 2 days of back an forth e-mails and over an hour on the phone. The Geek Squad showed up to install two TVs and a partial home theater system and they forgot both TVs at the store, so they had to make a second trip back to the store wasting 3 hours of my time. This was not the Geek Squads fault; the left hand at Best Buy has NO clue as to what the right hand (Geek Squad) is doing...communication between Best Buy and Geek Squad is non-existent. I called the store manager no less then three times and sent a number of e-mails regarding their service, miscommunication, and requesting the completion of the home theater....he never returned any of the e-mails or phone calls. Apparently Best Buy believes that once the "systems" have been installed, just like a used car salesmen, youre now history and its time to move on to the next sale. Oh, they do send out a bias and useless survey, but it address none of the problems or issues that exist with the Best Buy management and corporate incompetence. On a positive side, I was able to negotiate a good price on the TVs and the Geek Squad did a flawless job on the installation; however the frustration level of trying to communicate with both companies is off the chart.

A Private User

I talked to Kayla B. in the Best Buy Mobile section of the store about an accessory and informed me about how a great value and better prices they had compared to the T-Mobile store, even though they are a thrid party vendor. You would think T-Mobile would. They actually dont. I had purchased a new phone the day before that was $10 more than bestbuy pricing and was charged an upgrade fee on top of that. I had also to pay full price before even getting a mail in rebate sent by paying for a stamp and waiting forever for the money back. At best buy you order the phone online, free shipping and for the discounted price. No hassle. Kayla superior customer service made my day. Besides employees there are not on commission either. I would recommand strongly to talk to her for all of your mobile phone needs. She is efficient, knowledgeable and very curtious. When I went back to the Alderwood T-Mobile store they gave me a hard time about the fact they didnt price match and took me forever after arguing over the restocking fee if I returned the phone there, until they finally agreed to match it. Try avoiding going to the T-Mobile store if you can!! Go to Best Buy instead.