Staples

Category:	Office Supply Store
Address:	1805 SE Lund Ave, Port Orchard, WA 98366, USA
Phone:	+1 360-874-6700
Site:	storelocator.staples.com
Rating:	2.8
Working:	10AM–6PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM 11AM–6PM

Location

Photos 22

Reviews 12

april mcqueen

I needed copies made of an almost 400 page document. I checked prices online and found that they offered a high volume discount, and upon reading the chart o saw that my copies would cost me around 7¢ per page. I asked at the counter if I do them myself or if they do them behind the counter, and the clerk told me either way would be fine. I asked how long it takes and she told me that it could be about an hour or two, and then said theyre the same price. So I went to self-serve to make my 396 copies. I was assuming the discount would be applied after I was done copying my documents, and it was not. So I talked with the clerk behind the counter, and thats when I was informed that the high-volume discount is only available online or behind the counter; not with the self-serve machines. Meanwhile, there are no signs ANYWHERE in the print center which shows the prices of the different services. The only time I was given a price is after making my copies. I was then told there was nothing SHE could do herself, but if I wanted to talk to a manager, I could. And then I had to go find a manager on my own, she wouldnt even call one to the print center counter. Once I tracked down a manager, he seemed really put-out that I stopped him to talk about an issue. After I told him the situation, he begrudgingly called over another manager, because he didnt seem to want to deal with me. When he explained my issue to the other manager, he made it sound like I was an idiot and a problem customer because I didnt know the price prior to making my copies. The second manager told me it was my fault, and that they dont honor the high-volume discount at the self serve station. It wasnt until I was visibly upset that she decided she could have someone re-ring my purchase to give me the difference. I ended up walking out. I was planning to make several other purchases at this Staples location because I needed to buy file folders, hanging folders, labels, markers, post-its, staplers and staples, tape, paperclips, and a filing cabinet. But I will just buy everything from Walmart instead.

Ryan Murphy

I called the store to see if they sell a cable port bend protector (the kind thats rubber or plastic and is about 2 inches long that goes on both ends of the cable by the plugs to prevent the cable from bending/pinching) after going through the automated menu, a lady answered the phone. She was very polite, and I made my inquiry and she "Ill go look" then put me on hold. I was on hold 5 minutes and then a guy picked up the phone and started the entire conversation over again. Clearly the lady didnt tell him what I was looking for. So I made the same inquiry to him, and he told me they didnt have it. He was very polite. However, I feel that it would have been more professional for her to do one of the following: A.) Put me on hold for a minute while she got someone who could answer (if she didnt know) B.) Went and looked for it on the shelf and then came back and put me on the phone with someone more knowledgeable C.) Looked it up in the computer while on the phone with (And if that is not possible, that needs to ASAP) D.) Had the guy who came on the phone (already knowing my inquiry) and then ask me to explain further what I was looking for (if she didnt understand my inquiry) I ready to come in today and buy the product if they had it, but if they did end up having it, I would have gone somewhere else. Id give a higher star rating for the fact that both the lady and the guy were polite, and that the guy "knew his stuff", but the unprofessional way they handled my call outweighed the aforementioned factors.

Mike Hamilton

I live in Gig Harbor but I was in Port Orchard today and went to Staples . My copier at home had quit working so I stopped in to get a ticket printed I had purchased that was in my email .After waiting at the counter for a bit a lady ask if she could help me . I wish I would have got her name , she was around a 60 yr old ( my age ) with bifocal glass w/ a strap on them . I explained my situation and she was not happy ,I on the other hand have a smile for all I meet ,but not her . She said the only thing that could be done is I would have to go home ,forward the email to them and return to get my tickets .All the while she appeared very angry and put out . I told her that I lived in Gig Harbor and that was aweful lot of driving ,she just shrugged . So I replyed ok then ,I will find someone to help .That is when another girl who doing so work on copier or something spoke and said ( while smiling ) Sir ,you can just go over to the computers that are on display and send it to us . But I dont believe Staples deserves my patronage anymore .I went to office depot ,told them my dilemma and they SMILED and said "no problem sir" ,spun the computer around and ask me to get up what I wanted and less than 5 minutes I was out door with my tickets ,it cost me 26 cents .I will never step in a staple store again..

carlos mejia

If the store seems empty it might be due to their terrible customer service. On friday the 6th of march at 3:27pm, we came here to purchase a desk. We requested 3 different customer reps in a period of 5 min from entering. Timer on... its been 15 min with no one to take the bin number of the product while customer reps inventory the store with no customers around but one couple walking around. Finally at 20 min we took the tag to the customers help desk to see if they could help us after they had told us to wait for help that never came... terrible service.

Valerie Pledwa

It was super thanks to Casey and Larry. We are here on vacation and needed some assistance with my phone down loading pictures to make room. They took wonderful care of me and showed me how to access everything. We even got recommendations as where to eat in the area. Very personable group

Kathy Simpson

I love this place. I can spend hours looking at all the stuff in the store. I never leave empty handed, or disappoint. The help is spot on. Always nice and helpful.

Alisha R

The associates are knowledgeable and eager to help! I have been to staples in other states and other cities in WA state, this store is by far my favorite.

kiro kirqzov

Whom hire these idiots ? Slow and ridiculous customer service ? Two different people charge me different price for the same service!!!

Daniel Minnick

Customer service was very helpful. They even suggested how I could get a better deal on some things that I was looking to purchase.

tiff Myrick

No costumer service. Very short with costumers and generally with a very rude attitude. Suggestion, go elsewhere.

Mike Payne

Very helpful place. Female in the printing area is very good-looking. Props to Staples for hiring eye candy!

Stephanie Welsh

Haylee was extremely helpful in printing and laminating brochures for my small business .