Mutual Materials

Category:	Masonry Supply Store
Address:	2201 112th St S, Tacoma, WA 98444, USA
Phone:	+1 253-238-5490
Site:	mutualmaterials.com
Rating:	2.6
Working:	7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM Closed Closed

Location

Photos 87

Reviews 5

Tony Le

Not the usual place I go to as a contractor, usually Auburn or Bellevue, so made the trip down here because of the stock issue. Was paid and out by my truck first, waiting for him to finish his last order. Ive been to mutual a few hundred times now but very few in Parkland. He ended up helping a group of men that came out last. Loader seems to like to play favoritism I guess... Another customer even said he was here first and he had the nerve to start laughing and then drives up to me and says "looks like you didnt wake up early enough" and drove away. The same customer who pointed out I was first said to him why dont you help him(me) out for a second, I only had one item on my order and he said, "I have my own process..." Seriously, what a dick. First come first obviously does not apply here. I know I am young and of different ethnicity but there is no reason to have me wait over 40 minutes on the clock now like I have all the time to spare time in the world. Older gentleman loader. Office is real nice though.

J Hawk

They carry good products but the customer service and business practices are behind the times. I have shop here before for other jobs and Ive never had to return something until today. It was a bottle of sealer. The bottle had to be placed back on the shelf 30 feet away and they wanted to charge me $15 to do so becaus behind the times. I have shop here before for other jobs and Ive never had to return something until today. It was a bottle of sealer. The bottle had to be placed back on the shelf 30 feet away and they wanted to charge me $15 to do so! They said its a 15% restocking fee, and I replied yeah thats 15 bucks on the hundred dollar purchase! I guess Ill be back to the box stores or Amazon prime in the future. I can understand a 15% restocking fee on a pallet of tile or brick when it takes a tremendous amount of time to put it back but on a stupid bottle of sealer that is ridiculous!

Kelly Mavis

I drove 35 mins to their Parkland , WA location on a Saturday only to find that they were closed…..Even though their website said they were open. I had even tried to call ahead, but rather than having their basic hours of operation info on their voicemail service, it just said "We are either on another line or away from the desk". When I returned to try again a week later, they were open and the staff was perfectly helpful and nice. As a contractor, I have a busy schedule (like everybody else) and I have to use my time carefully and efficiently. Communication is key in my business. These guys need to mange their websites and phone systems better. My initial experience almost kept me from ever going back.

Scott Y

Website showed open.....drove over an hour to get there on time on a Saturday at 10am....CLOSED....found out they have winter hours.....thanks Assholes.

Luis Madrid

Very good service and so friendly people