Hillsboro Parr Lumber
| Category: | Lumber Store |
| Address: | 21700 NW Wagon Way, Hillsboro, OR 97124, USA |
| Phone: | +1 503-531-7277 |
| Site: | parr.com |
| Rating: | 3.1 |
| Working: | 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 8AM–4PM Closed |
Location
Photos 34
Reviews 15
MA
Mark Poole
Went to Parr to purchase lumber to make planter boxes for my wife for Mothers Day. I wanted to support our local lumber company instead of the big box stores. Paid for my lumber, waited by the gate for an associate to take my receipt and direct me towards the correct size. He was at the other end of the yard and even jogged half way towards me. I thought, "ok I made the right choice, A for effort buddy." Once directed toward the correct size, I was standing at one end, the associate on the other. Right away I could tell the top boards werent acceptable for purchase. I wanted to move a few to see what was underneath. He didnt lift a finger to help move them. These boards were rain soaked, heavy 2x8x10ft and should have been thrown in the burn pile. Im a reasonable guy, I dont expect clear boards, nor did I pay for that. But, I do expect boards to be in acceptable condition, relativity straight without major cracks or large chunks missing. I sorted through 40 or so boards just to find one that wasnt cracked, corners missing, rammed with fork lift. I never even had a chance to check for straighteness. Visually, these boards shouldnt have even been out for public sale. When I asked "if these were it" the associate said "this is what you have to work with". I headed back to the main office for a refund. Customer service inside the office was good, in the yard it was sorely lacking. Went to the local Home Depot, 6 out of the first 7 boards were acceptable. The Home Depot associate was pleasant, helped me with all boards without asking. I wont be supporting the Hillsboro Parr lumber store anymore.
PO
Portland HRC Company
I called this morning at 11 AM and requested to speak with a sales representative. I was then transferred to what I was told was the sales department. I was on hold for about five minutes before I made it back up to the front desk where the receptionist they are adamantly tried to get a hold of someone in sales to speak with me. They finally got a hold of someone and then I got disconnected. They were unsuccessful in getting a hold of anyone. When I brought this to the attention of the front desk receptionist I was told to leave a message for the sales associate they would call me back pretty much immediately after they got off the phone with another customer. This never happened. It is now 330 and I am still trying to get an estimate on my lumber? when I initially called I had my customer on the other line waiting for an estimate. I understand busy I own a company thats very busy right now as well. But having to wait all day just to get an estimate on a small order this is concerning. I just called and spoke with someone at the front desk again where we went through the same process as last time they tried to get a hold of someone to no avail in sales. When they couldnt find anybody for me they just hung up on me. Starting to wonder if Parr lumber sells lumber? This is ridiculous Ive been going here for years.
MU
Mubashir Cheema
Bought some Trex decking material from them today. Called and spoke with John. He was a true professional and knew the product well. He thoughtfully answered some questions I had and took my order for delivery the next day. Parrs prices are a little better than Home Depot and Lowes and they offer free delivery on orders over $300 and their people are simply more knowledgeable about the products they sell. I am very impressed and they have me as a customer for life.
MA
mark johnston
This store only - called to see about a service they provide (getting a tool from Vancouver store that was transferred to hillsboro). Guy said no and laughed. Told him I spoke with Vancouver and they had already transferred it. Guy said no again. Said hed get a manager and then transfers me to voicemail. If you dont know, say you dont know and find out. No customer service skills. And doesnt need my money I guess. Will never work with the Hillsboro location.
NO
Nour Chaaban
I can honestly say they have the worst customer service ever. They talk to you like you dont know what youre talking about although youre ordering the right stuff they dont have. When an order gets messed up they dont even take the time to resolve the issue and rather want you to take care of it. I have been working with bar in Eugene for over 5 years and they have been great. This location, not so much!
RA
Rajit Garg
Went here to get lumber for my Eagle Project. Once I told the man inside that I was a scout, I was graciously offered about a 25% discount. When I came back to redeem the offer and bring home the lumber, the process went quickly; the employees in the back seemed to know what theyre doing and helped in any way they could. Would definitely recommend this place if you need lumber.
TE
Terry Martin
They take your money before you see the product, they charge you for top grade product, and they do not have top grade. Sub-Parr Lumber. I will never shop with SUB-Parr Lumber again. This is a total shame I have been a good customer for over 40 years. Shame shame shame on you you put shop locally in a bad light.
A
A Private User
Have been trying to make an order for the last 4 days. Called and was missing a few items on list and said i would call back. Called back 1 hour later and left message for sales rep. 4 days later and still no call back. was told on Saturday that I should prob. get my order from somewhere else.
RA
raul bonilla
Loa empleados son muy lentos esta uno parado y te miran y te ignorant hasta que se les pague la gana te ayudan
TR
Tracy Lewis
Super helpful and friendly, especially Robert who helped us design our deck within budget, and Shelley who helped us arrange the 12 month financing. Exceptional customer service and high quality product. Highly recommend them!
M
M E
I really like these folks. They are like your old hardware/lumber stores. Real people that really know their stuff. They arent just out to make a buck.
DA
Damon Jordan
Not happy with the how early they close. I cant ever make it there after work. Prices are a little too high.
MI
Mike TerBush
Guy in the store was really helpful, and the wait out back wasnt too long - nice place
BR
Brandon Goldbeck
If you order lumber make sure you hand pick the pieces you want
AN
andrey wert
Good store
35 most recent searches
Other organizations
Photos
