Eugene True Value Hardware

Category:	Home Improvement Store
Address:	2825 Willamette St, Eugene, OR 97405, USA
Phone:	+1 541-342-5191
Site:	truevalue.com
Rating:	4.4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM

Location

Photos 48

Reviews 28

Kyle Duyck

Sometimes that Amazon Prime shipment just cant get to you soon enough. Luckily, its during those moments that you have an excellent resource in the True Value off of Willamette Street. A staple of old-town Eugene, youd be hard pressed to find a more knowledgeable or friendly staff around. Seriously. The cheerful women and men working those countertops know their products and services like no other. Theyve guided me out of being stumped on many home improvement projects. Sure, the prices arent the absolute lowest, but when you combine the excellent service and wide variety of tools & goods it more than justifies the extra buck or two.

A Private User

Glad to have them in South Eugene, happy to spend $ at a locally owned business. Great employees. Their HOURS though! Its been very frustrating over the years, they close at 6:00! Thats just terrible, but theyre the only game in south town so,... Ive never come across a hardware store anywhere on the west coast that closes so early. Not too smart as folks increasingly head for the Home depots, Fred Meyers, Lowes, Harbor freight, etc, that actually have Reasonable hours for their customers! (And lower prices). Please True Value, remain local & competitive & serve us with practical hours?

Rick Wirtz

Top notch customer service and a very good place to buy a barbeque. I have been doing business with them for close to 50 years. I have found Eugene True Value Hardware to be the best of the small hardware stores and Jerrys Home Improvement Center to be the best of the large hardware stores. I used to drive from NW Eugene to SE Eugene to shop at Eugene True Value Hardware now we live in the area and come here first then head for Jerrys for the larger volume items. We are probably 50/50 between the two stores.

Amanda Goodwin

My boyfriend and I went in here and bought a few things today and he forgot to use the coupon we had when checking out. We realized it after we got home and went back with the receipt and coupon to get the credit, The store clerk was rude and wouldnt give the discount without the item, which we had bought no more than 10 minutes earlier. When we came back the second time she lectured us about bringing in the coupon in the first place. We wont be back! Terrible customer service!

Ian Hudlow

Im shocked by the number of positive review for this place. I have been shopping here for ten years and I could count on one hand the number of positive experiences I have had. The only reason they are still open is due to a lack of competition in the area. Sorry, but being local doesnt make up for rude tellers. My kids and I wont check out down stairs when the older female teller is working. She always seems so miserable, and scares my kids.

Skylar Jones

Hit and miss service. But also a very convenient location that has a surprising amount of inventory. Prices are decent. I wish they were open later. I have had a few pleasant experiences here as well as a few down right rude interactions. All in all-- Im happy its in my neighborhood but there is some big room for improvement on the service side.

A Private User

This is my first choice for all smaller items. The staff knows their stuff and takes the time to explain or help. They have a decent selection for most do-it-yourself projects, but they may not have everything for larger projects. Its my first choice before I drive out to Jerrys.

Glenn Wellington

What I like is that if I need only a couple of screws or bolt, I can get it (not like Home Depot or Jerrys where they sell an odd number in a box). The guys who work there are also helpful if I need help finding something. Only wish there was a True Value in Springfield.

schlep rock

had the odd parts that I needed at a decent price. motorcycle battery died in the parking lot and employee Sandy came out unsolicited and helped me push (her mostly!) up a hill so I could pop the clutch and drive home. gets 5 from me just for that alone....

Don W.

they work hard to weasel out of their warranties on garden tools, hoses and probably other things, so be very careful this place has changed in the last few years and most of the better and more knowledgable staff are either retired or have flown the coop

Britt Bay

Definitely have a love-hate relationship with this place. I am always able to go in and find what I need no problem. The problem is I find what I need and more and never come out with only my intended purchase. Best local hardware store around!

Jennifer Olsen

I needed to make a small cover for my crawl space. I asked what to buy and how to do it and the guy helping me went ahead and built it in about 5 minutes. This is not unusual they really go out of their way for customers.

Amanda Lies

Great location. Has everything youll need. There are a few employees who are wonderful, warm and helpful. But on multiple occasions there are some employees who are just plain rude. And its the same people every time.

Patrick Neve

Awesome neighborhood hardware store. 95% of the time they have what Im after and I need go nowhere else. I have awesome staff retention, and are very helpful.

KeAnE KlEiBeR

The store is very organized for its large size. Their products are seasonal so they might not have what youre looking for depending on the time of year.

Richie Weinman

This is a great store! Friendly, knowledgeable staff, big selection, and reasonable prices. This may be my favorite store in Eugene!

Todd Miller

The Staff are always willing to take the time to see you get the answers you need and the help you need to finish your project.

Tiffany Petry

The staff is always friendly and knowledgeable you can get anything from cooking supplies to putting up a chicken coop.

Scott Carlson

Been shopping here for almost 30 years as a homeowner and contractor. Best small hardware store Ive been in.

Carrie Ann Naumoff

Ive been going there for a long time now, and always had great service, and lots of useful advice.

Kristen Anderson

Great store. Helpful staff. Its important to support great local businesses like this one.