Shannon Auto Sales

Reviews 3

PH

Philip Ralph

Please read before shopping at Shannon: (Reviewed after 1 month of ownership) The biggest purchase Ive ever made, and I may have ended up with someone elses junk. No salesman can know exactly what each car that hits the lot has been through. Therefore, I consider Rick an innocent bystander in this negative review. I picked a Dodge Ram 1500 Crew Cab off the lot to be my daily driver. Immediately as Rick pulled the truck out of the spot it was parked in, I noticed a very small puddle of what ended up being power steering fluid on the ground. I brought it up and they offered to have their sister company Shannon Auto Repair fix the problem at a later date. No big deal there. The truck had a brand new Virginia Safety Inspection which was completed at Shannon Auto Repair. Not even a week into owning the truck I developed a loud squeak from the front suspension. My friend who is a VA safety inspector helped me diagnose the problem. It turned out that my front left lower ball joint was bad and he said that it looked like someone had sprayed it with lubricant to temporarily quiet it down. A bad ball joint is an instant fail when being safety inspected. Shannon Auto Repair not only gave the unfit truck a valid inspection, but attempted to mask a potential safety problem. My safety inspector friend also pointed out to me that all four tires on the truck are only at 2/32nd of an inch and less which should not have passed a Virginia Safety Inspection either. I knew they werent great, but didnt realize they were that bad. A week later the right lower ball joint began squeaking just like the left one had. Both were loose, had zero grease in them, and had ripped rubber boots. I have temporarily forced grease into them to keep them quiet until I have the money to have them all replaced. Maybe another few days to a week later I randomly lost a lug nut while driving. I cant blame this on Shannon, because I dont know if the front right wheel was taken off while in their hands or not, but add it to the list of problems. I almost forgot, I let my brother-in-law drive it for a few minutes, and as we hit a bump in the road, the interior light in the ceiling literally fell out and was hanging by the wires. THE BIG FINALE: RUST AND BODY DAMAGE To start, I should have been weary of any dealership that has every inch of the underside of a vehicle sprayed with black paint to make it look fresh and clean. Yesterday I took advantage of the nice weather, and hand washed the truck in my driveway. As I rubbed my hand and wash cloth along the bottom of the doors I realized that 3 out of the 4 doors have extensive rust on them. The rust had been painted over to help conceal it. Unfortunately its not just surface rust... it is deep! The truck was absolutely covered in pollen when I purchased it, so this was the first time that I had seen it truly clean. Evidence of body damage and repairs are all over it. The front left fender appears to have been repainted and is nowhere near as smooth as other paint on the truck. The one door jam has the letter "C" written in chalk pencil in it, which I recognize from having dealt with a wrecked car in the past. The rockers were obviously repaired and painted recently with sloppy overspray on some of the interior trim. The tailgate appears to be rustfree from the outside, but when open there is evidence that it too is rusting from the inside out. When peaking in under the passenger seat, you can see daylight coming through a hole where some sort of bolt or hardware is obviously supposed to be. I am worried as to what else I will uncover as I continue to drive this truck. So far, its not looking good. Im looking at thousands of dollars of repairs to get the truck safe again, and free from the cancer that is body rust.

TO

Tom L

I have to give credit where credit is due and say that when I initially purchased my 2008 Ford Expedition from this place I began experiencing transmission problems within the first week. They put me in a loaner for free and took it to a Ford dealership to have it diagnosed and looked over. It turns out the main issue that I was having was the transmission control module needed to be reflashed under a Ford TSB would still cost close to $300. I paid for that out of pocket and in the days following the transmission was making a funny sound. Ford couldnt find any other problems with it and stated that it was most likely due to the reflash. Since then Ive noticed rust spots in the door jambs and I took it to a body shop to have the rust repaired. The rust I noticed was inside the drivers side rear door and the tailgate. $500 later the rust was repaired and repainted however the body shop warned me that this vehicle although the carfax was clean had been in a collision and the entire left side had been repainted very poorly. I had a mechanic look it over or any other rust issues that I should be aware of in the future and he stated that my exhaust is on the way out also due to rust and my timing chain tensioner is on the way out. Theres salt embedded throughout the frame. His recommendation is that I have the entire thing thoroughly cleaned and possibly apply a rust converter which will also cost me hundreds if not thousands of dollars. When I purchased this vehicle I purchased it slightly above nada value. Their sales pitch is that they sell quality vehicles just like CarMax which is why they were very unwilling to negotiate on the price. This vehicle is absolutely terrible and I have definitely bought someone elses problems. As of now Id recommend than anybody in the market for a used car steer clear of this place it is been nothing but a headache I should have kept my old beater.

SH

Sheila B

I am not sure how the reviews have 4 and 5 stars. This is not the experience at all that we had. First we drove over an hour twice to negotiate with them. We could not come to an agreement on price and left and went to another dealership. Within 10 minutes we received a call to come back because they were willing to negotiate the price. We finally came to an agreement late this Monday night. Tuesday our bank was preparing our paperwork (we had our own loan already approved) and sent them the necessary paperwork that they requested. They even had the bank send them over a promissory letter. We told them we would be out of town on Wednesday. Thursday was a Holiday and Friday our salesman was off. Saturday, we received a call from our salesman that our vehicle had been sold "by mistake" by another salesman and there was nothing that could be done. The salesman says he was upset too because he lost his commission. Way to put the customer first!!! After three phone calls with our salesman and requesting to speak with Management/Owner and asking them to try to assist us with another vehicle...we have yet to get that call. We were told that the Owner had a policy that if someone else comes along with the money before loans/paperwork etc was final processed that they would sell the vehicle anyway. We have called and emailed numerous times and not received a response. Seems to me that they screwed up and want to sweep it under the rug and not try to fix their mess up. Definitely not about customer satisfaction. Shady operation !!!!