Best Volvo Cars of Rochester

Reviews 9

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Brian Dart

I would give Best Volvo of Rochester -5 stars if possible! My wife and I were ready to buy a new Volvo based on what the salesperson told us. After much thinking, discussions with the salesperson and the sales manager we settled on a price. We had test drove an XC60 with options we really liked but we wanted a different color. No problem....we found one we wanted. We were told the options were the same but we were getting the exterior and interior color we wanted. The next day I stopped in and put a down payment on it. We hadnt taken the exact car out for a ride so we thought it would be a good idea. We went out for a drive. Honestly, the car is very nice....no complaints about the vehicle. But there were a few things missing....it may sound like Im whining, but there was no heated steering wheel and no rear view parking camera. Come to find out this car didnt have one of the option packages we were told i did. We specifically had asked about it before we agreed this was the car we wanted. We went back in to the sales manager (our sales person wasnt in when we went on this test drive). We said this isnt the car we agreed on. He said ohhhhh no this one doesnt have that and it must have been an honest mistake. Then added we never like selling a car before you go on a test drive. My thoughts are....then why did you take our down payment without suggesting that???? Dont try to blame me because you and your salesperson misrepresented the car in hopes we might just forgive and forget. Then he says...do you expect me to lose money by giving you a $2000 option package? I said YES. If you sold me a car at an agreed upon price that has specific options then YES...it was you who made a bad deal for yourself. I would have understood if they told us that, "sorry we dont have a car that fits your wants/needs for that price" BEFORE we agreed on a price....ok. But to agree on a price....write up the data...take a $2000 down payment THEN say ooooppsie my bad????!!! No wonder car sales people have a bad reputation!! The sales manager is a -15 on a scale of 1-5. The sales person was nice....but either was a liar or very poorly informed about the car they were selling. I give the sales person a -4 on that same scale. In a few words......DISHONEST....BAIT AND SWITCH. I have already made calls and will take my business elsewhere and will never do business with these people and hope anyone reading this follows the same path.I

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Ira Cooperman

Best Volvo is the very BEST Volvo dealer Ive encountered since purchasing my first 244 in 1968!! And their chief mechanic, Nick, is the very best Volvo mechanic and expert service person my cars have ever experienced!! Ive been very pleased with the service Ive received at Best Volvo in Rochester, NY, for more than 40 years!!

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Denielle Rose

From California, we needed our 1990 Volvo 240 serviced to make it back home. Service technician Dan was most helpful. He took us to our car and showed us the problem, explaining what was wrong. The company name stands for itself with a professional and friendly service department. Thank you, Best Volvo!

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Eugene Koon

their phone keeps disconnecting the service guy is sometimes nice, sometimes rude. and definitely tries to bring up large service hours they are not very careful. found my sensor hanging after they had a look at it. they broke the clip and just left it dangling about

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MI

Mike Motkowski

Nick is as great with his customers as he is with the vehicles. Dennis is a reservoir of knowledge and an absolute pleasure to interact with.

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Joseph Wojciechowski

Salesman, Jim Perrrin, very helpful and patient with tons of questions, low pressure and very supportive since car delivered

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Towbuster Steven

The only Volvo dealer in Rochester.

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DA

David Selby

got my stuff done.

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AN

Andrew Baxter

Good people

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