Staples

Category:	Office Supply Store
Address:	9480 Main Street, Fairfax, VA 22031, USA
Phone:	+1 703-591-9809
Site:	storelocator.staples.com
Rating:	2.6
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 80

Reviews 11

Amee Pandya

Customer Service Is worst. People who work here dont have any knowledge nor interest in helping customers. I just went there yesterday night, I asked a lady about their on going promotion for antivirus which I received in news letter at home. Lady was like she does not even know what that product is, after looking at our faces for 5 mins she called her super-wiser, who said all antiviruses are sold out(Lots of customers have purchased that rxact same antivirus during that day so it ran out of stock). I left counter and was doing other shopping, and found pile of antiviruses on the rack and stickers of that same deal were posted on the rack. When I called their super wiser, he was looking shocked and surprised. After re-verifying in their system he said deal is on and I should buy that product. Now third associate did my billing and he did not gave me any rebate forms, When I asked about it he was surprised again as he does not know anything about it. Finally he gathered info after 10 mins, gave me a piece of paper and told me to apply for rebates online. I am sitting online for rebates right now and online site is asking for rebate Id which is not there in bill or piece of paper which I received from them. Over all non of these 3 employees including cashier have any info about what is going on in staples, Instead of them giving info to me, I had to ask every single details myself and they gave me incomplete information all the time (Honestly non of the associate were having proper answer for even a single question). Neither they have any product knowledge, nor sales information. From the interactions it was clearly visible that they are not interested in customer satisfaction at all. They are just standing there as they are being paid. I dont recommend anyone to go to this store.

A Private User

As other reviewers have noted, the service at this store is sad indeed. I recently went to this branch to buy over $50 worth of supplies--potentially far more, considering that I was looking for durable file transport products that can be made of leather. The music was blaringly loud--indeed, physically painful in some parts of the store, including the one with the supplies I needed. When I flagged down a man who turned out to be the General Manager, he claimed that the music comes in via satellite and that he has no way to control the volume: a statement that stretches credibility. The truth is more likely that he didnt want to be bothered with one persons request and outright lied. No one can control the volume? Seriously? Nonetheless, I went along with this fiction and advised him that he was losing business because he "cant" turn down the volume. His attitude was one of dismissive indifference, to describe things in the most diplomatic light. Fortunately, office supply stores really are a dime a dozen in this area. If you have any sort of noise sensitivity (or aversion to bad treatment, for that matter), youll have a better experience elsewhere.

Anna Krus

Had a terrible experience with the online ordering system and then the in store experience to resolve the issue. Placed the order Wed, it was supposed to come in on Friday. It got shipped Friday and when I called, I was told there was nothing I could do unless I went into a store. The order was placed by a rep, Faye/ Fey, who told me to go to 1 location. Went there during lunch, they did not have the product. The order had been placed with another store. Manager, John at Fairfax, said it was not his fault, there was nothing he could do. I had 2 options, cancel the order or go pick it up at the other location. Had 2 drive to the other location, 25 minutes away to pick it up. Completely disgusted with the customer service provided.

laura beall

Have had good experiences with this store since it opened. Today topped it all - was trying to find a keyboard for my new IPad 5th generation. Almost impossible to find discovered after I purchased it. Emily, at this store spent over 45 minutes trying to find one that would fit. She even went to the extent of checking other stores and the Apple Store. Because of her help I was able, through the process of elimination find the product online - only one distributor has it, not Apple. She helped me more than 2 Best Buy stores and Micro Center combined. I was so frustrated it was refreshing to have such a quality person put so much effort with helping me. Nowadays it is rare.

A Private User

I agree - horrible service. I needed something that was out of stock, and when I asked for help, I got bounced around between four people, including a manager. Each of them (including the manager) sent me to someone else, sometimes right back to the person Id just spoken with. Some of them didnt even know things could be ordered if they were out of stock - I had to tell them how their store worked. And all it took was clicking around on the website to order the product. I could have just ordered it from home. Im writing to the company. If you need something, go to a different Staples, or to a different store.

Kaisar Bahtiyar

The guy at the checkout station didnt even check all of my items and listed them as same even thought there were 2 different folders within 4 hard plastic folders. The people are very irresponsible and cant really do their job when you ask them questions. I paid extra money for those 2 "lower-grade" folders because of this persons mistake. Even though its only a dollar or two, but from this you can tell how incompetent they are. Really dont recommend buying stuff from here unless you are in desperate times and desperate needs. Make sure to double check you receipt before leaving the store.

Tara Phillips

Julia behind the copy and printing desk at this location was unhelpful and noncommunicative. Came in with a thumb drive and was repeatedly told to "go home and do it online." Customer behind me complained and called out Julia on her attitude and received basic level of service while continuing to ignore my needs. You shouldnt have to complain to receive the bare minimum of customer service. I will not be ordering through this location anytime soon.

earl alger

I tried ordering 50 fliers.spent 30 min. trying to order.called the store several times.Got disconnected several times.When I did get to talk to someone in prenting department ,they were absolutely useless .A cople of times the static in their line made it impossible to under stand what they were saying.Extremely poor service !!!

Michelle Gutierrez

Amazing location!! Its sad to see such negative reviews. The staff was very friendly. I was welcomed as I walked in the door then asked if they can help me find something. Julia in the copy and print center was very nice in helping me with my brochures and made it a point to walk me over to what I needed.

Ken Rahim

Its Sad to see those reviews , Julia who is the one most of the time take care of our business printing is EXCELENT !!! she calls you if she have a question and when its ready she does the same , only here you get that treatment . Thanks Julia for your great customer services .

Fairfax City Reporter

A big brand of office furniture, equipment, copy and printer service on Main Street of Fairfax. A huge collection of good quality products, well organized store and knowledgeable staff makes this one of the largest and most trusted supplier of office products.