Best Buy

Reviews 3

CB

cblack 14

Springfield store #269, located at 6555 Frontier Dr. is the worst Best Buy at which Ive ever shopped. If I could give zero stars, I would. This particular store is closer to me (approx. 20 miles) than the other best buy stores in the area which is the only reason I tend to go there. Today will be the last time! The customer service is generally terrible, and the store management is awful. If you ever have the misfortune of trying to resolve a dispute regarding a purchase made at this store, do not expect to be treated with any respect or viewed as a valued customer. Instead, be prepared to be callously brushed aside by the management as though you are bothering them by seeking a resolution to a problem that arose within the store. I have experienced this treatment on several occasions, and I have witnessed countless other shoppers be disrespected and discarded by the staff of the store. If you stand in the customer service or pick-up area lines youll see what I mean. Its not a nice place. Two weeks ago I purchased a camera (intended to be a gift for my sons birthday) from this store. I got the camera home and put it away for a few days, awaiting the day of the celebration. Upon opening the gift, it was immediately noticed that the glass fixture above the lens was cracked. I want to emphasize that this box (while in my possession) was NEVER dropped, tossed, kicked, nor mishandled in anyway. Because of the security measures at the store, I never really got to handle the item prior to purchase. It was brought out of the secure area, scanned, and put in a bag. I didnt think it would be broken, so I didnt thoroughly inspect the product in the store. HUGE MISTAKE! Due to work travel I have been unable to return the camera until today. For two weeks my son has waited patiently for me to get the opportunity to return the damaged device. Optimistic that by some miracle my issue would be resolved and I could return home with good news for my son, I went to the customer service area to explain the situation to the representative. Sadly, I was told that the item could not be exchanged and I was not even given a valid explanation for the decision. When I inquired about the decision and explained fact that the return is within the policy return period, I was given a callous dismissal by on-duty manager Samir. I was then directed to contact the general store manager Stephan McClinnahan, who was only accessible via cell phone. I explained the grievance to the manager, who conveniently from the comfort of his cell phone told me he would not authorize the return/exchange of the product. I attempted to explain the magnitude of the situation to him, at which time I was interrupted and candidly reminded of his initial response. Further insult came when Stephan then tried to insinuate that I should have purchased an instore service plan and sell me on the idea that it would have covered damages. Why would I need to purchase an additional service plan for something that was broken from the initial purchase? Moreover, the item is within the return period, so an extended warranty should not even be mentioned. Bottom line, I am out of $200 dollars for a device that was clearly broken while at the store, and the management is passing the blame onto me, the customer because they dont want to do whats right in this situation and exchange the product. I will not be returning to this store ever again. I DO NOT recommend that any one else shop here either. I will make sure to inform my friends and family of the injustices I suffered at store #269. This could have easily been resolved. I only wanted to exchange the product for a working one. But, clearly the store is more focused on metrics and telling customers what cannot be done after theyve already spent their money. I will shop at Target/Walmart/online from now on, where you are treated with some respect when issues come up, and not berated by over zealous management that seems to get off on denying paying customers simple requests.

JE

Jeremiah Ansah

I have never left a negative review for any business because I know how damaging it can be to the companys reputation. I always try to resolve the issue with the company before it gets out of hand since my business relies on social media to make money. I had the worst experience at this particular store and I will never spend a penny. There is this guy named Sam and I think he is one of the managers at the store. He is unprofessional and so ill spoken I wonder how he was able to attain such a position. I am an Elite member at this Bestbuy havent spent over $5000 this year alone. He was rude, racist and I regret ever spending a penny at that store. I reached out to the corporate office and they promised to resolve the issue(long story short, they charged me for 3D glasses which I never received). I got a call from Stephon, the general manager and he pretty much asked me who gave me the authority to contact the corporate office. Like really? I wrote another letter to the corporate office explaining the situation and that unpleasant phone call from the general and after three months, I received a phone call from the corporate office apologizing for the delay in responding and that they will get in contact with me. That was in a couple of months ago. I am only writing this review because I went to HH Gregg and I was blown away but the customer service. It is a shame that a big company like Bestbuy can treat their source of income generation they way they treated me. I checked the reviews online and it is very clear, that is their normal way of doing business Please, please boycott this particular BestBuy until they start treating their customers right. I spent $5000 at your store and this is what I get? I wonder how the people that do not make the Elite status get treated. This Bestbuy branch on Frontier Drive DO NOT DESERVE HALF A STAR. They are horrible and I pray that all the other branches are far better than this branch. Buyer Beware.

AL

Alice P

I went there today. First, I plan to buy my new headphone because my existing one(Dr.dre Beat Mixr) it hurt me. I mean it seem little bit tight. I had two year insurance with this headphone. I never know I can exchange because this reason until I talked with one worker on floor. I wonder why the Mixr display one that not tight likes mine. Then he said, “you can exchange that please go talk with customer service” I go talked with one lady and told her about this issue. She help me to find duplicate receipt, which show that I still have almost one more year insurance with this product. She said, ” You just bring your headphone to exchange the new one”. She also told me that I can pick new brand that I like to. So, I decided to drove back home to get my headphone and came back to Best buy. Now, I see “JOSH”, who introduced himself as “Manager” of this store. He told me that he can’t exchange this for me “WTF!!” He explained to me that he only do when it broke. I said, I understand but one of your team say “Yes” that why I drove back to my house and get it. You should responsibly with this not just say no. He said, ”If he do this exchange, The Dr.dre company will charge him $49 because this unit still work”. I really don’t want to know what going to happen with him but one of customer service told me that she will take care of this. He said, “If she do this exchange for you, I’ll kick her off” I very upset with this guy and customer service of this store. “Best Buy” You’re such a huge company. Please provide a good service for customer. Honestly, I brought product from you a lot but NO MORE after this. I’m the “Elite Plus” member. Now, you lose me, my family. Everybody, beware to go with this store!! Especially, the manager name “JOSH”. **Actually, I’d like to rate ZERO star but system not allow to. I give lowest that I can then.