Best Buy

Category:	Electronics Store
Address:	5799 Leesburg Pike, Falls Church, VA 22041, USA
Phone:	+1 703-671-0184
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Grace Brown

Whos on First? Purchased a refrigerator on 10/15 from Leesburg Pike. Brought in diagram of space, photograph of space, and fit width, fit height, and fit depth dimensions. Selected an openbox frig. Store Manager measured frig and assured me it would fit. Sales Specialist measured frig and assured me it would fit. Delivery team arrived on 10/19; came into my kitchen measured space and said it would not fit unless I shaved my cabinets and moved my granite countertop. Didnt make an attempt to install but assured me it would not fit. I explained Best Buy had measured it against my dimensions. Delivery team said Best Buy just wants to sell me something and sales team doesnt necessarily know about installation. Called Best Buy and spoke to Assistant Manager who said all openbox deliveries must make an attempt to install and sounds like delivery team did not want to do their job. Brandon forwarded to corporate for a reschedule, and response to my complaint. Corporate calls me and starts describing the process of delivery team, contract between Best Buy and delivery, liability, what should have happened and they can send out a "more experienced" delivery team, to make an attempt, blah, blah, blah. Hello? It is not my job as the customer to figure out whos on first! It is not my job as a customer to understand the scope of work between Best Buy and their delivery company. I brought in proper information to make an informed purchase, and meanwhile, I have no refrigerator. Best Buy says delivery is wrong and delivery says Best Buy is wrong. Meanwhile I have no refrigerator. Revised - The Store Manager explained the issue with the delivery team in that some come out and do not want to do their job if it requires extra work such as removing the door. He rescheduled the appointment and a new team came out and installed the frig. There were no issues with them entering my home or installing in the frig in the space. They were professional and cleaned up after their work. While this second delivery worked well, I still found it a bit frustrating as a customer in that I had to take off two days from work. In the end I was happy to have my frig but learned a lot about more questions to ask the next time Im purchasing an appliance.

Stephan Strickland

I visited this location with my sister to purchase the new Samsung S5 phone. Best Buy has a good deal to trade in your old smartphone and received a $100.00 credit which you can use to purchase $149.99 Samsung S5 phone. Because my sister and I know exactly what we wanted it was just a matter of purchasing the two phones and placing my current Verizon account under my sister so we could benefit my sister employee discount. As my sister and i begin to tell the sales rep what we were looking to do as well as purchase the two phone. The sales rep we had showed no interest at ALL and had a look of I DONT CARE to help you. When the sales rep explain that Best Buy can not merge Verizon accounts and he also made it clear that the store was CLOSING in 10 min (even though the store website & what is listed outside of the store states closing on Saturday at 10 pm) Sales rep also mention that the system most likely will freeze up because they where about to close. I once worked in retail and I do understand when it gets close to closing hour that you just want to clear up and go home. But having worked in customer service for over 10yrs I also know there is a way of how you can get your massage across without being RUDE and unprofessional. It is truly sad to say that I have experience this level of service twice in one day at two different location within the same county. Im not the type of person who write reviews but when I experience this type of service twice in one day within the same company. I hope that management will take note and find ways to better services its extending and future clients. Thank you for your time.

A Private User

I never write reviews but feel i have to after the horrible experiance. Ordered a fridge and paid cash on the spot. Sales person said it was no problem to delay delivery by a month. Month later, two days before it was to be delivered they said fridge was sold out and I should go to the store and pick out a comparable model. The manager offered a fridge which was inferior in every way (capacity, brand etc) but said it was the best they could give me. If I wanted a different fridge I needed to pay full price (I bought the fridge when they were heavily discounted for 4th July). This was frustrating because I needed to accept an inferior fridge after THEY screwed up and sold my fridge to someone else. I asked for a refund and was told they couldnt refund immediately because I had paid in cash and I would have to wait for a check to arrive in 7-10 days. A month later the check still did not arrive and after calling them I found out that they issued a gift card instead and i needed to pick it up from the store. They expect me to spend a $1,900 gift card at their store after the manager was frankly very rude? I asked them for my money back immediately because I had bought a fridge at Sears and needed to pay the credit card or would get charged interest. They told me it would be another 14 days before I would get the check and refused to work anything out. Im never setting foot inside another best buy again. Save yourself some trouble and go to Sears they delivered the next day and were very professional.

John Legg

Last week, I went in to try to purchase a laptop. I found one that I liked but one of the employees there told me that he would not recommend that one because it would be too slow. He told me to look at a different section of the laptops, the ones that cost over 800+ because they were touch screens but had the same specs as the one I wanted. I ended up not buying a laptop there that day and continued to look online. Today I went in again today because I found a nice Asus Laptop for a huge bargain with amazing specs for what I needed (college student) while searching online. I was hoping to get the laptop today instead of next week due to shipping time of ordering online. I was helped by a different employee today and they told me that they had none in stock. I told him I was going to order online but he said that because they are out of stock, it would take a really long time because they had to order directly from Asus and would take over two weeks. He then recommended a similar Asus Laptop with same specs but a different processor, (i7 not i5), which was $250 more. I left immediately and went online to their website, and the laptop will ship in 3-5 business days, not two weeks. Im glad because now I dont have to deal with them hassling me to buy their geek squad "protection" which is pretty worthless, and McAfee antivirus software, which can be replaced by a better alternative. Would not try to buy anything I can find elsewhere from Best Buy. .