Best Buy

Category:	Electronics Store
Address:	2730 Prince William Pkwy, Woodbridge, VA 22192, USA
Phone:	+1 703-490-7499
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 5

Anonymous

I went into this store to look for a camera and found an "Open Box" item that initially appeared to be a good deal. I had a Best Buy employee at the service desk open the clear packaging to take a closer look at the camera. Even though the item was labelled as not damaged, it had a fair sized dent on the bottom/back of the camera and a deep scratch on the LCD screen. I asked the person that was assisting me if I could get a discount because of the damage. He instructed me to go to the service desk to see if they could do that. All was fine. I waited in line and asked the person at Customer Service the same question and showed the damage on the camera and the label that says no damage. She said okay, I will check with the Manager. I waited a few minutes and she returned and said that the Manager said that the most he would take off would be $10.00. I replied that the damage to the camera would cost a lot more than that to get fixed and at this point, I dont even know if it "powers on" and works at this point and due to the dent, the manufacturer probably wont honor the warranty. I asked if I could speak with the Manager directly, she said sure. After a few minutes "Walt" dragged himself over to the Customer Service desk where he gave me a blank stare and did not say anything. After a moment of awkward silence, I started by asking if he could take a little more off of the price and proceeded to show him the damage to the camera and making my point about having potential warranty invalidation issues due to the dent. He said "I already told her that I would take $10.00 off the price." I replied, "really cant you do any better?" With a blank stare, he said "No". I said to him "really is that it?" He mumble something to me, handed the camera back to the person that was helping me at the Customer Service desk and walked-off. After he walked-off, I asked who was that? She replied "Walt" the GM. I left after that, never to return. I find it totally unacceptable that such a Big Jerk can be the General Manger of anything, especially a big store like Best Buy. Its no wonder that people prefer to buy things online. He was completely rude with me as the customer and with the stores employees. It is unbelievable that anyone would put someone like him in at a Managerial position. I sincerely hope that this incident comes to the attention of someone with authority over the illustrious "Walt" and actually does something to correct this. I will be contacting Best Buys complaint department about this and encourage others to do the same with their own issues.

A Private User

July 2009: Best Buy had been on the top of my list for a long time. I did it all.. credit card.. reward zone..no matter what, I recommended the place. But now, Im convinced they spend a lot of time deceiving their customers. Dont believe me? Trying price-matching something. They will literally run from you. Or try exchanging something with their product protection. They sell it by saying theyll exchange it.. but when something went wrong, they want to fix the item, not exchange like promised. So sad, with Circuit City gone, they dont need to care about their customers anymore. UPDATE Dec 2011: Its been a while since I even walk into the this. Being Christmas, I gave them another shot hoping things got better. NOT! Actually has gotten really worse. If you need help, good luck. Rarely, your run into a friendly associate who is simply a kind person. But for the most part, employees have mimicked their employers arrogance and it shows. It goes beyond bad customer service. When I asked about the details of an item on sale, one guy around the mobile GPS told me that when a customer is drawn in because of a cheap product, they bare the responsibility to read the the fine details and it wasnt his job to inform me of them. I made an about face and exited. HORRIBLE place. Some other Best Buy stores dont have the issues this store has. I finally closed the credit card.. and wont ever return.

Nick Smetzer

Worst Management staff iv ever dealt with. Discriminated against my teen children and refused to sell them an item they were promised! My children and I waited for several hours in the cold for the new nes mini, we were the first ones there, we waited in the car due to it being so cold and windy. After another group arrived we got in line with just 2 people ahead of us. The manager Chris who handed the vouchers out said that as long as we returned with the vouchers between 10 and 11 we were guaranteed our NES...They first informed us it would be limited to 2 per adult one per child, then they said 1 per adult and1 per kid then last minute went back to 2 per adult 1 per kid... We received 8 vouchers total within our group. When we returned at the given time we were not honored one for each voucher because they said they will not honor the kids vouchers even though they saved their own money with intentions of buying there own, waited in line like everyone else (longer than everyone else) and even received a voucher from the same store manager that refused the sale Chris*. "who even stated he remembered us and giving us the vouchers" Then refused to give me district managers info. Huge disappointment for our kids who I watched work hard and save to purchase and now we cant find them anywhere!

Astin Powers

Another best buy and another group of liars. Best buy as a company is a rip off and could care less about customer satisfaction. Was sold a laptop that I was told was stylus compatible and they were out of the stylus. Was told I would be called back twhen it was in. Never got the called called the store for follow up. Not helpful. Called dell. They said that I was misinformed. The laptop sold to me was not stylus compatible. Tried to return it, but cant be given a full refund because I dont have the free antivirus I wasnt even given. I declined it because I already have another subscription. They had no interest in helping me. Another guy walked up disgruntled with his purchase. Said he hated it. When she asked if he would like to exchange it he said no this was the second laptop he has had to return to them. 2 days wasted in the store and 6 days wasted setting it up. Oh yea they dont price match. Only at select stores, which Im thinking probably doesnt exist.

Kenya Rosales Vasquez

I went last week and bought a mac air, first when me and my daughter came in no body ask us if we needed any help or at leas just to bother to cross with us and maybe because they dont expect for spanish buyers will come to {best buy} and buy something expensive, and finally after waiting for a while somebody shows up and he was helpful and we did our purchase thanks to the only person that helped us, a spanish guy. Today I went back to buy printing paper and a Thor movie and a case for my daughters mac, on the case there was no price tag or anything so I ask the cashier and she calls somebody to check the price and he came to do something and they where giving me a price that wasnt for the item that I wanted to buy. Then suddenly I see them making jokes and pinching each other in front of customers and to me that was so un-respectful sorry but no wonder best buy is losing customers and I used too always like best buy thank you.