GameStop

Category:	Video Game Store
Address:	13042 Middlebrook Road, Germantown, MD 20874, USA
Phone:	+1 301-916-7982
Site:	gamestop.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 3

Reviews 14

Mike Robichaud

Typically I would give this store a great rating, as Ive shopped at this location many times & spend a ton of money here. However, over the weekend, I had purchased one of their "Funko Mystery Boxes" for $20. I had opened the first box & pulled two Pops! & two mini vinyl figures. I thought, great, let me buy a few more & see what I pull. I bought five more "Funko Mystery Boxes", & to my dismay pulled the EXACT same products. These boxes are supposed to be random, this is anything but random. I feel that this is a ploy to unload overstock. Not worth it. Let me save everyone the suspense of these "mystery boxes".....ready, here goes, you will pull an "Enchantress Pop!" & a "Vegeti Pop!", maybe a "Yellow Power Ranger Pop!" & you will pull 2 Five Nights at Freddys vinyl figures, those being "Animatronic Foxy" & "Crying Child". I am now the proud owner of 6 Enchantress Pops!, 4 Vegeti Pops!, 2 Yellow Power Ranger Pops!, 6 Crying Child Figures, & 6 Animatronic Foxys. The manager refused to do anything about it. Its a scam to unload overstocked items. If you dont believe me, buy a "mystery box" & see for yourself. Its not worth it. M.

Marko Wright

Knowledgeable staff that most definitely knows their games. I have a specific style of games I like and they had no trouble pointing me in the right direction. Justin in particular was very friendly and very helpful. I didnt ask if he was a manager, but if he isnt this store needs to make him one. He was able to handle multiple customers without making anyone feel neglected, and was extremely helpful in answer some of my fiances and my more difficult questions about the new PS4 system and their stores policies. Ive spent my fair share of time at different EB Games and Gamestops from here to VA, but this Gamestop has definitely become my "homebase". In short I wouldnt be lying to say that if I moved even further away the customer service alone would have me making a 2 hour trip for a new game.

Josh Wilson

GameStop used to be a good place to go to for games and good deals. Now, theyre only concerned with profit and cheating the customer. You will never receive the amount they advertise for your trades. Even if it is brand new out of the box, they will charge you a "refurbish" fee, which means they put it in a box for a few weeks before selling it exactly as you traded it in, or if your lucky, after one of the employees wiped of the grime in the back. Dont shop at GameStop unless you can help it. Many places there is no alternative, unfortunately.

Shannon Wood

Hit or miss staff. It depends on the day. Sometimes the experience is great and they are very courteous and helpful. Today however (11/12/16, 6:00 hr), there was a very rude woman at the counter. Condescending and unprofessional. I will be going to the one near Home Depot from now on. As a paying customer, I refuse to do business with stores who think its okay to employ people like that.

A Private User

Store clerks lie directly into your face. I asked them to remember to add rewards number to the order. He said - yes its done. I checked the receipt and then later the web site - nothing was there.

bryan phukan

got a product didnt work but gave me better one that work overall good place

Michael Arguelles

Friendly staff, however smaller store so limited selection.

Edgard Aspilcueta

Nice service. Usually, they have discounts in store.

Cuber Dhruv

If you want a game this is the place to be

Sadie Pena

Good service, kind of small shop.

A Private User

Best gamestop I have ever been to