Apple Tysons Corner

Category:	Computer Store
Address:	1961 Chain Bridge Rd, McLean, VA 22102, USA
Phone:	+1 703-336-8450
Site:	apple.com
Rating:	3
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM

Location

Photos 100

Reviews 5

Vishal Sinha

This my was umpteenth visit to the store. I wanted to get an iPad for my mom for her Birthday. I arrived at 3:55 PM on a Sunday afternoon and checked in with the person greeting shoppers near the entrance. I gave him my name and purpose for my visit. He asked me to hang around the iPad area and someone would help me in about 5 minutes. I had questions on the iPad model I wanted and wanted to someone help me decide too. 5 minutes became 10 and 10 became 20 and ultimately after 32 minutes of waiting, I was informed that someone would help me buy the iPad. I had the comparison screen open on on one of the iPads and I wanted his opinion on selecting the correct model. I asked if he could come over, but he stood where he was and asked my what iPad I wanted and he would go to the back and bring it out! This went on a couple of times, and having already waited over 34 minutes at this point, I just picked on and let hime know. I also asked him if he could recommend a cover for the iPad, to which he replied, I could walk over to the back of the store and pick out any cover I wanted!!! So I swallowed any remnants of my pride and walked to the back wall. "Luckily" I found an employee there and approached her to help me decide on a screen cover. She too, repeated the same thing - I was free to chose any cover I wanted! By the time I got back to the place the where employee who was helping me with the iPad, he was already helping someone else and told me I had to wait until he was done with the new customers for him to check me out and complete the sales process. I was going to avail myself of a corporate discount since I my wife (who was with me) works for a company that gets a certain percent off for Apple products. Upon hearing that, he started grilling my wife on the type of work she did for the company and if he could get a job there! I eventually reminded him that our 2 kids were getting antsy and irritated being strapped and stuck in the store for the past 40+ minutes and all I wanted was for him to complete the sales process. He sulked a it and eventually processed the payment and we finally were on our way! From the time it took to meet with a sales person, to the arrogant attitude of the employee, and the non-friendly buying experience, I will buy apple products from third party (Best Buy) or online (Amazon) that stepping foot in an Apple store next time :(

Mark Kennedy

Is there an option to give NO stars? Seriously, Ive probably been to every Apple Store in the DC, Maryland, VA area and Im starting to think that an Apple Store with decent customer service just doesnt exist. Let me first say that I am a pretty patient guy. Even after arriving for my appointment on time and having to sit on a hard barstool that I wouldve rather replaced with cold concrete for over 20 mins to be helped, I still remained patient. And didnt cringe (not even in the slightest) after they told me that it would cost $150 to replace my iPhone screen and I would have to wait almost an hour for it to be completed. But what broke the camels back brace was when they told me that if something were to go wrong while they were replacing my screen, I would have to pay full price for a replacement phone! After questioning why problems fixing my iPhone screen would be at my expense,the rep replied with something to tune of "thats just the way it is". So I explained that I would get the service and risk them breaking my phone, but if something happened, I would have the right to go to court about it all. After that, she went into the back for a few minutes, came back out and told me that due to the fact that I may take them to court, they are unable perform the service. Ive never realized that we live in a country now where customers are denied service for voicing their rights. Very upset and will definitely stay away from Apple Stores... I suggest you all do the same.

Ali Naderzad

We purchased a MacBookPro 13" retina display in April of 2016 at the Tysons Corner store in Virginia. When it reached me a few days later in Paris, France (my family brought it on a their trip here) I checked the specs and realized that this was an early-2015 generation. Theres two generations since then. When I called to ask to exchange this with a more recent build here in Paris, France, I was told, curtly, that the "about" specs "doesnt mean anything." Then she proceeded to transfer me to Apple care without trying to figure out a solution together. And yet, this product was purchased at her store. The store employee of the Tysons Corner, Virginia store lied to me by saying "it doesnt mean anything." Of course it means something. Theres a new processor type installed in the units since the early 2015 generation. By the time Ill be done making the payments on it, there will be three new generations of this product. The employees at the Tysons Corner, Virginia Apple store are more preoccupied with getting rid of old stock than with selling product that meet the customers expectations. If you go to purchase a 2016 Escalade, what would you say if you got an early 2015 make, even though its brand-new, never been used? I have been lied to and treated unprofessionally and dismissively by this Apple store. Ali Naderzad

Hp H

"Hot and cold" is all I have to say about service at the Tysons Corner store. If youre buying something, it ranges from warm to hot, and they are, for the most part, acceptable. They should be if youre paying money to buy their goods. If you have returns or service questions, however, they are, for the most part, horrible -- especially on returns. Some treat you like an idiot, but the managers are even worse. Many employees, too many to be exact, are underqualified. On many occasions, you are escorted to an employee, but the employee has no clue, and you end up being tossed to another one. Why on Earth are they working there in the first place? At the end of the day, the Tysons Corner store is what made EVERYONE in my home discard Apple products. All iPhones, iPads, and MacBook Pro have been sold, and we no longer have any Apple products in our home. Do we miss Apple products? Yes, but the bad service at the Tysons Corner store outweighed the products. Apple really needs to to something about this store.

Matthew DeZee

The overall experience was helpful, informative and pleasant. I had issues with my iPhone 4. I fully exhausted the Apple iPhone support site for remedies. While helpful, nothing could remedy my problems. I subsequently made an appointment with Genius via the website and arrived around 5 minutes early. I asked one of the representatives how to check in and he pointed me to the person handling appointments. After waiting for 5 to 10 minutes a troubleshooter introduced herself and diagnosed the problem. Since the phone was out of warranty I elected to purchase a 5S and was handed off to another rep (Jen D) who was nothing short of spectacular. She walked me through setting up the account and everything has worked wonderfully. Two suggestions: (1) dig into the support site first…it is quite thorough and may have information to resolve your problem, and (2) be as specific as possible – the better you describe your problem the greater the chance the Apple store rep can resolve it.