Best Buy

Category:	Electronics Store
Address:	1550 Lake Woodlands Dr, The Woodlands, TX 77380, USA
Phone:	+1 281-292-1355
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 4

Arvin Rejit

Please stay away from this place! I usually do not leave reviews but I do not want anyone to go thru what I went to because these people dont care about your time or value your input even though you are correct! I spent more than 2.5 hours at the mobile department and ended up not even getting the phone. AT&T and LG had a promotion to trade in ANY working smart phone and receive a $200 credit towards the phone. So I wanted to trade in my old iphone 4. When I gave it to the rep to trade it in, she gave me a gift card for $5.47. When asked why she gave me the gift card, she told me that that is what the phone was worth. I explained to her the promotion being offered by the company but she kept telling me that it was for an activated phone only. I told her if that were the case, I wanted my phone back to which she said that she could no longer do that since the trade was finalized (without my consent). Luckily one of the managers was walking by and he said that I should receive the $200 credit and she had to activate the new phone to receive it. So finally she tried to activate the phone and kept getting an error message. She called AT&T and they activated the phone for her. Then she kept complaining that the computer would not let her go to the next page. Her manager came over and noticed that she did not ask for some code from the AT&T rep when she called and without that code the phone is useless. Apparently the code could only be generated once and she could not call AT&T back for the code. So all she could do was to burn the phone!! So she had to call AT&T back and tell then to reverse the activation. She was transferred to 5 different reps before someone finally fixed it. By this time, my old sim card was inactive since the new phone was activated. So she had to call AT&T (for the 10th time again), and decided to activate a nano sim. I told her that my phone needs a micro sim even before she called to activate the sim. She decided to ignore me and ask the AT&T customer service rep if my phone would accept a nano sim. The rep told her she would need use an adapter. So now, she had to inactivate the new nano sim and then activate another micro sim! My old phone finally started working when I put in the new sim. She was about to throw away my old sim but I told her not to since I had contacts saved on to it. She goes on to tell me that you cant save contacts on your sim like I did not know what I was talking about. I just took my old sim and got up and walked away. She goes on to tell me that she has my info and will call me once they had a new phone in stock and the best part is she did not even apologize for wasting my time!!! Not even a "sorry about that"!! Like this was a normal, everyday occurrence for her! Again please stay away from here. I guess they just hire anyone at this point because holiday shopping is coming around the corner and need people. I would give it zero stars if there was an option. Never again will I go here!!

Jackie EaKins

I must say that as a Best Buy customer I am very disappointed with my recent purchase of a clothes dryer from Pacific Sales Kitchen & Home. I agreed upon a four hour time frame for the delivery and was told by my salesman that I would receive a reminder phone call the night before the delivery. This did not happen. I was also told that the delivery person would call me when he/she was about an hour from my home. Instead the delivery man called and did not leave a message. I made several calls back to this number and did not get an answer. When he does call back, he tells me hes about 10 minutes away. I inform him Im not close to home and its before my time frame. He says he doesnt have time to wait for me and hangs up. When I get home it is just 20 minutes within my four hour time frame. I call the store and they apologize and say they will find out what happened. I later in the evening heard from a Case Manager to inform me that she would find out what was going on and get back from me. I did not hear anything from her. I tried to email her the next day and did not get a response. I called her later in the evening and stayed on hold for 10 min (no voice mail). No response. I called the store to cancel the order. I will spend my money with businesses that treat their customers like they value them. The interactions that I had with the different people throughout this purchase has demonstrated to me that Best Buy neither care nor value its customers.

Winter Wright

My wife & I origionally went to the best buy conroe location to get their 48" Samsung LED smart TV but they were gone due to the early black Friday special so one of the representatives called this location & they said they had 3 left in stock & would be able to put it aside for pickup so we proceeded to buy 1 of the 3 and pick it up in the woodlands. We get to the woodlands store & Alex, a pick up representative claimed that they didnt have any left after quickly checking. I looked in the f Left corner of pickup and seen 1 of the same exact TVs so I asked him if that was the tv, without even going back to check the label he told us that there were 10 other people who already reserved TVs which doesnt make any sense because if 10 people reserved the TVs for pickup why was there only 1 in the front of pickup and not 10?! If there was 3 in stock why did the system allow the transaction to go through? His explanation was that the system takes a couple days to update;but if your system takes days to update wouldnt best buy have this type of issue all the time with customers? Alex did not provide good customer service and he wasnt willing to help nor did he have intentions on going out his way to give us any answers as to what happened He had an attitude the whole time and it was a complete mess. Moral of the story is we were lied to as far as the tv not being in the store and its not a good look when customers are lied to by employees

Javier Bonilla

Some employees (KAT) seem to be there to have a good time among themselves and play with their gadgets while people wait in line. Today I went to return an Iphone and Exchange it for a Samsung. Six days ago I bought the Samsung and an employee named Nastasia was corteous and polite; really exceptionally nice service; I commended her for it. Today while returning the Iphone though I had to ask a girl by the name KAT if she had a client or if she was busy or if she could take me, the next customer in line. For a long time she was calmy looking at the features of her (probably new) iwatch while I waited in line. She avoided looking towards the line as if not-to-notice if anyone was waiting. She said she could talk to me but then while doing so she always had the attitude of doing me a favor. And all the time she would not stop looking at messages on her Iphone. When other employees came buy she was all jovial and talkative; devoting a huge time to social chit-chat. When she turned to look at me her face turned unpolite again as if she really dreaded having to interact with customers. Why not move her to the back store or the warehouse? Or maybe she can manage parties and the Facebook page of the store, she seems to be all about staring at her gadget screens. Everyone has a talent and interacting with customers does not seem to be hers.