Best Buy

Reviews 3

LA

Larry Bruce Boyd

This is the worst Best Buy I have ever been to. I bought a camcorder which failed which I realize they didnt make it. But they sent it off to tell me it couldnt be fixed so I had to use my credit on something else. But when I walked up to the service desk, three women were standing behind the counter talking among themselves. I waited for over ten minutes and they went on with their conversations.. I finally said, :"Hey, is anyone going to wait on me"? One of the black women came over and start waving her finger in my face and telling me I dont say "hey" to anybody in her store or they would throw me out. She was calling me a racist just because I had said "Hey". I immediately went and found the manager and told him what happened. He told the store had several complaints about this woman and he would handle it. He assured me that this would never happen again. Wrong! So manager and I go over to the help desk. This older woman, which the others seemed to look up to, just glared at me. The Manger rounded up a Geek Squad person to help me. I finally got a credit and used it to buy a Gateway after the tech told me they were the best line of computers they carried. I use to be in the computer business and back then Gateway was a piece of crap almost as bad as Packard Bells which were the worst computers ever made. Needless to say, six months later Im back at the service desk because my computer died. They tell me it will be $100 bucks to back up the data. I asked them what if it isnt the hard drive? I told him that it acted like the motherboard and not the CD Drive. But to take it in I forked over a $100 bucks to be told it would take about a week and a half. Two weeks later, I get an email from Best Buy saying my computer is ready to be picked up. I drive out there and walk up and ask for my computer. It turns out that the backup was completed but they hadnt even sent it off yet. The store manager tells me that he is sorry and they would express mail it that night. Two more weeks go by and I get a email saying that my computer is ready. So like an idiot I drive back there and find out that the computer is back but now the CD Rom isnt working and they dont know why. I told them I got an email saying that it was ready. They told me they were sorry about that. And didnt know how that happened. Another week as gone by an I just called them. They tell me that their going to start restoring my files and where can I be reached. I tell them at home the same number they have. So who knows when or if I will get this piece of crap back. I dont know who is worst; Best Buy or Gateway. But I will tell you I have used other Best Buys and never had problems until I used this store which I will never do again.

RA

raymond2 geegan

Terrible store location. If you want to go to Best Buy please choose different location. Went to the store to buy a shaver. I ended up getting a Shaver and $200 Vacuum. Left the store with vacuum but the attendant forgot to give me the shaver once everything was paid. I didnt notice until I got home, so I immediately called the store. The person that answer went to the attendant that checked me out and for some reason did not mute the phone. I heard him ask the attendant in which she confirmed that she did not give it to me. At this point I heard him ask where is the product, which she stated she had put it back on the shelf to be sold. Then I talked to whoever I was on the phone with and stated to them I would return tomorrow to pick it up and they said they would put it aside for me. The next afternoon I didnt make it my girlfriend went to pick the product up for me. When she got there they gave her the wrong shaver and sent her on her way. No one verified a sku number checked the reciept or anything. The shaver they gave her was $50 cheaper then the one I purchased and it was a totally different brand. At this point later that evening when I saw that they had given her the wrong product I called and asked for a manager. The assistant manager first lied to me numerous times and told me she was the General Store manager. She was very rude and condescending when I spoke to her and told me that it was my fault that I left the store without my goods in the first place. I let her know that i stay about 35 mintues from her store and asked for compensation because I had been to the store not once but twice and now was going to have to go a third time for their lack verifying products before just issuing them out. Manager told me she would do nothing for me and that she was not going to beat a dead horse over the situation. I drove there after work and returned the shaver and I would have returned the vacuum if it wouldnt have been too much trouble to pack up. Never under any circumstances will I spend one red cent at this store and I actually drove to another Best Buy and purchased the shaver. I have strongly considered shopping at there competitors from here on out on account of that one manager and the way her staff behaved with me on that mix up. Take my advice pass this store up and go to another location.

A

A Private User

Weve bought a bunch of stuff at this store. Dishwashers, video games for our three kids, Wii, several Nintendo DS, refrigerators, lots of ipod accessories, Nikon digital cameras, MacBook Pro, computer training, lots of other stuff. Thousands of dollars worth of stuff over the past several years. Our dishwasher leaked, flooded the downstairs, made a mess. We called Best Buy to fix the leaking dishwasher. They gave it to the Geek Squad. Theyve been out three times (maybe four). They are never there on time. Always late. My wife always has to kill a day waiting for their people. The first guy ordered parts that took FOREVER to get in. The second guy came to fix it and said he needed a different part but hes going on a cruise for a week and couldnt get to it until he got back. The third guy (TODAY) told us the first two guys had misdiagnosed the problem and the parts they ordered wouldnt fix the problem, so new parts would have to be ordered or it might just be better to buy a new dishwasher. He was actually the first guy to show us the problem and tell us why he thought the parts wouldnt fix it. He made sense. But, after three Geek Squad guys with different explanations, always being late, and continuing to tell us theyll have to order different parts, were done with the Geek Squad. Your guy today got mad at us because we wouldnt pay him for a service call. If the first two guys had fixed this thing like they should have, we wouldnt have had a third guy wanting to be paid for a service call. All this tim, weve had no dishwasher. We called Best Buy customer service to ask them to mediate the service call charge. After a 45 minute wait, they said well see you in small claims court. Fine with us. If thats their solution, were fine with it. They can take us to court over the $108 or whatever it is. In the meantime, were telling all our friends how bad the service is at Best Buy. Well never buy anything else from Best Buy ever again. And were going to Sears tonight to buy another dishwasher. We have never had worse service from anybody. Ever.