Best Buy

Reviews 5

VI

Vicente C

If I could rate the Geek Squad and the floor manager at this store zero stars I would. I bought a remote start for my vehicle on the best buy website, they direct you to set up an appointment with geek squad for installation, which I did, 5 days after I bought the product, you would think this is enough time for them to prepare for their customer. Everything was great until I showed up for my appointment, got there 5 minutes before schedule, drove to the back where they are supposed to be waiting for the vehicle for check in, nobody was there to greet me, drove out to the main door, walked in and ask the floor manager about the tech, he claim that he was running a bit late and told me to wait "just a minute". I waited a total of 35 minutes. I went up to the Geek Squad counter and they had no Idea of what I was talking about even with the appointment receipt/confirmation I printed out and showed to them. Then they called the floor manager again and he comes back to talk to me very displeased. I tell him "why do you guys have a service online to set up your own appointment but nobody at the store knows about it" and his reply was "well have you ever been late" ??? Nobody acknowledge that I was a paying customer that bought a product from them and was willing to pay even more for installation. They just did not care. I will recommend you take your business to another store. Best Buy is not bad, what is bad is the reputation that this so call managers, service techs and customer service reps give the store. I am extremely disappointed in the way this people treated me not even an apology. I am not a difficult customer but I waited for 40 mins total from the time I got there to the time I left and nobody even called me to see why I did not completed the service there. SHAME ON ALL THOSE EMPLOYEES, they should hire people that care about their customers.

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CO

cody farber

I decided to switch to Samsung for my cell phone. I was about to buy it online and then I remebered that I had a great expierence at best buy in the past, I decided to research and see what they offered for the new ATT galaxy s6. They offered a promo for a free charger so I decided to go with best buy instead of ATT. I used my online account to order it but appartently something was wrong with the website becuase it would not let me go thru with it. I decided to stay persistent even though I was a tad annoyed and I gave you guys a call to order the phone, the woman who answered told me she was new and she didnt know how to do a preorder. She got with her manager/supervisor and I guess between the two of them they decided that they were not able to preorder the phone for me. soo.... getting to the point of my email, I went into the price plaza store in Katy and signed in on the sheet to preorder the phone, I was not happy at this point. There were only two people ahead of me in line, I waited 40 minutes and omberto the manager (not sure of the name) came and asked me how I was doing and why I seemed upset. I told him this story and he took me to some other best buy employees who let me skip the line and got me in and out in less than 15 minutes. I am really impressed that he did that for me, he could have just as easily apologized about the wait and told me that sat are busy or some other bull but he didnt he made me happy and I will definitely be back now. I appreciate what he did, I also saw him talk to every other customer in that store (not litterally) but he tried to reach out to every single one and ask how they were. That goes along way... I cant wait to pick up my phone this weekend and becuase of him I will definitely be using best buy again

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AN

Andrew Haskell

On Memorial Day, May 25th 2015, I purchased a 60" LG 4K UHD TV (LG 60uF7700) with a 5 year protection plan, 3 days later, the motherboard on the television went out. I immediately contacted Geek Squad support and was informed that there was not an available appointment until the following Wednesday. I took the day off from work to be home for the June 3rd appointment. The repair tech, Fernando Staiano, told me that the customer service rep who I initially spoke with on May 28th should have taken my televisions model number and ordered the replacement motherboard. Since this procedure wasnt followed, Fernando had to order the part which would take another week to arrive and rescheduled the repair for the following Thursday, June 11th. I took another day off from work to be home for the rescheduled June 11th appointment. No one had arrived by 12pm and I did not receive any phone calls from a repair tech. I contacted Geek Squad customer service and they informed me that the part was delayed until June 16th 2015 and a repair tech would not be coming to repair my television until then. Then, I received another phone call on June 12th 2015 from a repair tech informing me that the part has been delayed again until June 20th, 2015. I have been patient with this process and delays, but the fact that I was not told about the delayed part prior to my rescheduled appointment on June 11th is unacceptable. It reflects poorly on Best Buy/Geek Squads customer service and ethics to blatantly stand up a customer and for a company of Best Buys size and reputation, I am very disappointed with this level of service. My TV is still broken.

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LA

Landon Forgette

Went in to buy a case for a note 3. First guy didnt know where they were and when he asked two others, who were engaged in a conversation about one of their family members, they made both myself and their coworker wait while they finished. Finally one just looked at the poor guy like he was asking him to help him move an entire department. One of the two simply said "over there", at which point I interested and stated that I had already looked and saw no signage. She seemed rather annoyed and pointed in the middle of an Isle and said thats all they had. While searching, I only found one case for my phone, I heard another woman stop the employee who last "helped" me a similar question at which point she said again "over there" and pointed in a general direction. The woman asked if she could show her, the employee said "ugh. I guess so." At this point I left without purchasing anything. Whats worse is when I got home I looked up the case I wanted on best buys website and the closest store that had the one I wanted in stock was the store I had just come from. I hope that this store loses so many sales that someone is forced to come in and wipe the slate clean and start over with a new staff. This was the worst employee culture Ive seen in a very long time. Save yourself some time and frustration by finding a different store with a better grasp of customer service.

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JU

Juan Martinez

I have been a BestBuy Customer for ever 10 years and never had a problem before with them, they have a great inventory, awesome customer service and competitive price. Unfortunately, last week was the complete opposite experience with the appliances department at this location. After taking advantage of the discounted prices of the Memorial weekend and buying appliances for my home, I decided that I wanted do an upgrade on one of them, but because the price of was different than the one on the day of sale, the price different was more than expected, so, I decided to keep the original order, no problem until here. The nightmare began when I received a call from the unfriendly seller (Henry Jones) demanding that if I wanted my appliances to be delivered I needed to pay him more money because he CANCELED my order without my consent! Fortunately BestBuy still has valuable employees and a great costumer support and they were able to fix the mess that Mr. Jones made. So, if anyone wants to buy appliances from Bestbuy do it on another location or with a different person that Mr. Henry Jones. I love bestbuy, and of course I will keep buying from them on a different location. The guys on customer service do an outstanding and excellent job, those guys made my experience less painful that it already was.

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