J & K Electronics - Houston Home Automation

Reviews 4

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Ron Tarvin

I called J&K at the beginning of the June to get some info about our TV that wasnt working. I was told that they did indeed service our area and that it was a $59 service call but that the $59 was applied to the bill if you ended up getting the TV repair done. Gus showed up and went to work on my TV on June 10th as scheduled. He diagnosed the problem to be a power supply. As we discussed pricing, he said the service call was $99. I told him that isnt what I was told but no problem because it was going to be applied to the repair anyway. Then he said it was not because I do not live in their main service area and that the service call can be made to be $79 but not applied to the repair. So I got a little ticked and faced with a 400 TV repair, I just told him to never mind, I wrote him a check for $79 and told him that I would be certain to post reviews about my poor experience with his company. He tore my check up and said, I dont want to have a mad customer. I told him, Im just trying to understand all the things I was told and how they were different but really by the time we looked at his estimate, we were arguing over about $60. He called and found a refurbished part and so still a little uneasy about the way things had gone, allowed him to take the TV. He said it would be returned to me at the end of the week and I told him could he bring it middle of next week as we were going out of town that Friday. He said fine. The next week, as Friday late afternoon rolled around, I never heard from J&K electronics. I called and it went to voicemail and I left a message (the shop may have already closed by that time). That was Friday 6/14. On 6/17 I called and my TV was not fixed yet, but it would be done by Wednesday...I told the customer service person that it wasnt what I was told and could Gus please call me. No call came. I called on Tuesday and again, Gus was not available and he would call me. He did not. On Wednesday 6/19 I recieved a call saying my part was in. I asked to speak to Gus and he was not available and did not return the call. On 6/24 I was told my TV was done and FINALLY Gus called me. I told him I was unhappy with nothing being done as he said it would be and he told me he would deliver my TV the next week on 7/3. I told him that wouldnt work as we had a party scheduled for 6/29 and needed the tv. He told me that he was booked up and his million dollar install couldnt be put off for one little TV. I was livid pissed! I told him that I would be down to pick up my TV the next day. At that point, Gus started telling me about a band across the top of the screen that must have been there before he picked it up where the picture is distorted. Aside from the TV being hard to turn on, there was NOTHING wrong with the picture prior to me sending it with Gus. So now, Ive paid over $400 to fix a tv that came back in worse shape than when it left and because the owner couldnt be bothered to deliver one little TV, I had to take an hour of my time to go pick up his TV (which they didnt even discount the fact that they didnt deliver it after Gus made such a big deal about how the service call paid for the fact that I was so far out of his normal service area. After this experience, I started looking at the reviews online about J&K Electronics and while I didnt do so before I called them, I wish I had because its filled with people who had nearly the same experience as I did. Gus is a nice guy I think, but runs a crappy business.

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Janet Rimmer

This is worst and the most expensive (over $300.00) service I have every received. For my Christmas and birthday present my children had given me a 60” LED Smart TV with sound bar. The technician told me the TV was one of worst TV on the market and would not last five years. Also the sound bar was cheap. He hung the TV and sound bar but the sound bar was not level and my son re-hung the sound bar. I have a DVD/VCR that needed to be connected; he told me that it was old and outdated but he just happens to have another DVD player on the truck. I still have VHS tape and needed to keep this player; he told me he would look for the video cables. This was on December 17th about a week late I called and he was still looking for the cables. The office later called and told me that he was still looking for the cable and would contact me after the holidays. He did contact me to explain that he is still looking for the cables. I stopped by Best Buy and explained my problem and I was quickly shown the cables. I ask to have the Geek Squad stop by to setup DVD/VHS player and connect Netflix. The Geek Squad had everything setup within an hour. I guess the technician from J & K Electronics is still looking for my cable . . . CALL THE GEEK SQUAD!!

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Steve Bouchillon

I called for a DLP chip to replace in 73 Inch DLP TV and was quoted $225.00 out the door without installation. We drove to J&K, I was advised that they would not sale the chip to a Consumer that it was not athorized my Mitsubisi for them to do that. I ordered the factory chip from an online store for 149.00 dollars and had it in 3 day and installed it myself in 40 minutes saving the 250.00 dollar installation price from J&K which relates to $6.25 per minute plus the savings without having to transport the 73 inch tv 60 miles round trip and wait 3 days to pick it up. They must need the Business for they techs and not need the parts sales which is a big part of any business!!! I spoke to the Manager and he advised that what they charge is what they charge like it or not Stay away from these type people as they are only concerned with their pocket and not yours!!!!!!!!!

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la mitchell

Over priced. Do not believe them when they say they will fix it within 3 days that is not the case I brought my tv in on Saturday and I had to call them on Thursday just to get them to tell me the price. Labor alone was 280.00. It was 325.00 for the parts, and when i research the parts online they were only 50.00 a piece and J&K was charging me 99.99 per part. They rob you blind the bad part about it is that... They have no customer service and clearly they have not realized that people can google the parts and get them for cheaper. Instead of paying them I went to best buy and got a brand new 60inch TV for 526.03 same samsung brand they had a sale. People wonder why Mom and pop stores dont last its because they try to rob you blind

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