Microsoft Store

Category:	Computer Store
Address:	1201 Lake Woodlands Dr #1204, The Woodlands, TX 77380, USA
Phone:	+1 281-602-3990
Site:	microsoft.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 1

Reviews 16

Farhat Ali

I had an issue with my band 2 skin splitting. Took an appointment to and drive 45 minutes to get a replacement. First question tech asked me from where I purchased my band2. I replied I bought it online from Dell. His response was, you need to talk to dell for this problem. I was shocked to hear his answer, why I would ask dell to replace or repair a Microsoft product? After few minutes of argument, he said he will go and talk to his boss. He went back store, and came back after a while and said it looks like it has been abused and does not cover by warranty. I argued back, why it is stripping from both sides and why Microsoft forum is full of similar complains from thousands of customers? From this point on I realized Microsoft stores are for sales only, not to take care of customers like APPLE do. I am no fan of apple but whenever anyone in my family have any issue with APPLE product, they went to their nearest store and got a replacement without any lame questions or answers like I received from Microsoft Store. A huge disappointment with technical service and store Manager. Sorry Microsoft, i was also looking to buy a surface but after this incident, I do not think I would like to deal with Microsoft Products.

Machi Mann

The Store looks good. Getting appointment was easier. Folks were trying to make sure that we were attended....But the technical Service was terrible! The person was interested in collecting my data to enter into the system and entering her suggestions (just to make sure she was covered). She also told that she will explain about the system that I could buy if mine didnt work. She made sure that she noted these points into the system. (Probably She finished her task). But there was no attention after she got my signature. My 13 month old tablet didnt work and they didnt bother. I had used only about 100 hrs. I always wanted to try APPLE.... have been a big MS fan until now. She gave me enough reasons to create another APPLE bragger.

Isaac Cintron

A very awesome store! Customer service was excellent! The store gives off a Apple Store vibe, but Microsoft does it better. There is a lot more to do in the Microsoft Store when compared to the Apple Store as well. Wide variety of excellent computers put on display and a small section of about 3 or 4 Xbox Ones that a person can hop on and play some games.

Tanner Hyde

Its nice to see all the higher end PC stuff they have on sale BUT FOR THE LOVE OF GOD I CAN FIND HELP, STOP ASKING EVERY 2 MINUTES. If a customer walks up to look at a Surfacebook or tablet, dont jump on them like a lonely duck at the park looking for love. The dancing game in the area outside the store is great to entertain kids and... old men.

Emre Emirler

They dont stand behind their products. Worst customer service ever staff is rude! They asked me to leave the store when I asked why they dont stand behind their product!

Benjamin Black

Staff is friendly and decently helpful. I went here to buy a Surface Pro but ended up leaving to find the information I was looking for before purchasing.

Steve McGuire

Nice store, even if it appears they copied the Apple store design. Was not crowded when I visited, which I thought was strange for a weekend.

Terry McMillen

The store was awesome, Aris was extremely helpful, and it took just a short time to take care of my surface pro 4.

Jacob Grow

Solved my technical issue right away and were incredibly nice. Thanks guys!

Andrew Weibert

Cool store, but the layout / traffic flow could be better

Joe Calderon

Employees are always very knowledgeable and helpful.

Cody Barnes

Staff is very friendly. I was in and out quick.