Ace Electronics

Reviews 8

A

A Private User

Ive been a long time customer of EPO and other electronics stores in Houston. Have had several people recommend Ace for their large selection and Id been meaning to stop in for years but it was always a longer drive until I recently moved. After visiting once I must agree with the previous two reviewers that the customer service and attitude of some of the employees is awful (the owner/manager in particular). I guess they assume that because they have the largest selection in town and many people will be forced to shop there for specialty parts that they have the right to adopt a holier than thou attitude and act as if the customer were privileged to be shopping in their store rather than the other way around. Part of the reason I am leaving this review is because the owner was trying to elicit another customer to leave a positive review here while I was in the store and complaining about the other two previous negative reviews from disgruntled idiots as he put it. A few minutes later he was explaining to another customer that the reason they dont sell beginner electronics kits there is because "then every 11 year old in town would be in here trying to learn how to solder, we send that kind of business to EPO, hahaha". Is it any wonder that so few kids are into electronics these days with jerks like this out there? I will continue taking my business to EPO or Frys, the only reason I can see going back to Ace is for some type of rare component which cant be found elsewhere locally..

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KE

Ken Oyer

Needed quite a variation of parts, they had everything I expected they would, there was a very specific bulb, but they cant be expected to stock every bulb ever made, the help was effective, they expect you to have some level of knowledge of what you want, which I understand. I ended up having to come back because I did not know one variable about a part ( A/C vs D/C ) but at least I was informed that the part was non refundable if I bought it. Turned out the product he suggested was the one I needed anyway. The layout of the store is tricky to learn, its small but so are the parts, there are signs, and everything if grouped well. I will go back, I read the previous reviews, I think some people who weighed in may have been expecting the type of service you get at best buy, people just walking around to help, its a small business, the people who help you also ring you up, pull stock, and do research for people, so if there are 9 people in line you might have to wait 2-5 minutes, get over it.

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PO

poppy0090

I have been a returning customer at this store for a few years now; however, I will never go back to this store again. The customer service has been absolutely terrible since my second visit. An earlier review states that ACE is "either a hit or a miss when it comes to customer service". They are completely correct, but for the most part it is a miss. For example, I went into ACE Electronics today to purchase a couple of 3.5mm stereo connectors and a XLR/TS impedance transformer. I could not find the transformer, so I asked for assistance. The employees were extremely rude and started to talk amongst each other while I was halfway into asking my question; furthermore, when they finally acknowledged my questions, most of the employers answered my detailed questions with non-detailed, single word answers (yes, or no) before walking away. If you get irritated by unprofessional businesses and bad customer service, avoid this store at all costs!

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HE

Herman Trivilino

This store is well laid out and the inventory is well-maintained. All the stock is clearly labelled and well-organized. My hobby is DIY loud speaker building and I was looking for the parts needed to build crossover circuits. So I was happy to see a good selection of non-polar electrolytic capacitors ranging from less than one to a few tens of microfarads. Likewise a good selection of 5-watt resistors in the range of less than one to a few tens of ohms. Prices are very reasonable. I was disappointed that they dont have inductors in the range of a few millihenrys, but they do have the magnet wire youll need to wind your own. I bought a one-pound spool of 20 ga for less than $20. I had no problems with the customer service.

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JA

James Walker

I have been going to this parts store off and on since 1997. Every time I go, I remember why I avoid this place. The people who work in this store are very rude. None of them should be working in a customer facing position. Not one possess’ even basic customer service skills. Everyone I speak to seems irritated and acts like I am bothering them. I put up with all that just so they could sell me the wrong part and charge me 15% to take it back. And then act like they are doing me a favor. It’s not a coincidence most of these reviews are negative. If you can find what you need elsewhere, I would suggest you get it there. Unless you like being treated poorly. I’m done with Ace Electronics.

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KA

Karl Bates

I find this store to be a hit or miss with customer help. The older gentleman that works there(owner?) has never really been that courteous to me. I imagine that might be because of my age the way I dress. Usually Im in there when its outlandishly hot outside, so I dress very casually with flip flops and Hawaiian pants. I have asked this man several questions over may trips and every time he is no help at all, and rude. However that is just one man, the store still has the best selection of parts around and all the other employees are friendly and helpful. Love the store, but if you are young just ask one of the younger to middle-aged employees for help when you go.

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A

A Private User

So I had a team project to work on for a class, and we had to get a part, called several places, noone had it. Lucky for me, Ace did! So I went to Ace to buy the parts, and met the manager, I believe. I wish I had read this before hand, since he was in front of all the parts, I imagined hed be the guy to go to. He treated me unbelievably rude, making snide comments when he could, and being unresponsive when I asked him questions. And yes I am younger and was dressed in a colorful tshirt with shorts. Ill still go to Ace because its the closest place to my house by far, but I dont suggest anyone go out of there way for a visit.

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TE

TexasCarStereo Houston

Excellent customer service. I called Gordon regarding the power switch to my air compressor. As a tire shop I was completely stalled without a compressor. I called Gordon, he asked me to email him a picture of the part and told me to come on in cuz he was sure he had the part. I went in with the part and he found the part for me. I paid $32 for a part that was costing me $166 elsewhere and would have had to be shipped and cost an additional $50 for shipping. they really helped me out of a bind. and they are technically educated and know their stuff. im so glad I found them after calling about 9 different places.

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