Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	301 W Plano Pkwy, Plano, TX 75075, USA
Phone:	+1 972-578-9400
Site:	stores.jared.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 16

Reviews 15

David Lively

It took three months to get my Omega watch - which I purchased at this location - repaired under warranty. The *second* time it broke, it took two months. But, the real kicker is that they never called me to tell me that the watch was back from being repaired. I called three times after the "expected delivery date," spoke to three different people, and all of them said it wasnt back yet. Finally, I went to the store - I live on the other side of town, so just dropping by is a pain - and it turns out that my watch had been sitting in a box for weeks. It was still shrink-wrapped. The inattentive person that quasi-helped me didnt even bother to remove the wrap or wind the watch before returning it. To make matters worse, the staff were completely apathetic and unapologetic about this. Oh, and it broke again two days later. I expect better service after buying a $4000 watch, Now that the replacement watch has also broken, Im looking for a different Omega dealer to handle the repairs.

Heather Webb

The only reason I am saying the service was "good" was because of the EXCELLENT service I received from a man named Mark. He not only was helpful in teaching me about diamonds, but patient. However, when I went back in the next day to take another look at the diamond he had shown me (that I was ready to purchase a few days later) a rather rude comment was made from a sales lady who said (as soon as I walked in) "Can someone please help her, she was in here the other night with Mark FOR HOURS." Then she proceeded to complain to another employee about how I was in there "FOR HOURS" with Mark. Not only did that comment alone make me change my mind about purchasing from this location, but I would not, not recommend going in there because I felt belittled and treated as if I should have bought something after being in there for such a long time the first time, even though it is a huge purchase.

alana vincenti

Go to literally ANY other Jared. I dont hate the company, just the location. First, they never finish anything on time. Have had a few runs resized, they tell me the time to pick up, and later tell me I was told the wrong time etc. When I call them to make sure things are ready, they are rude. They say that I should be waiting for their call, but the point is that they told me it would be ready for a certain time and Im calling to see why it isnt. I ordered a ring that shouldve taken a week, I called after 9 days and was rudely told to wait to be contacted. I was trading a ring in after the center diamond fell out (twice, one time was after only a week) They ordered the incorrect ring, I told the woman when I saw it. When she went back and let the guy who ordered it know, he loudly (where I could hear) said that that was the exact ring I ordered. Just dont.

Ravi Patel

FANTASTIC!!!!! Man oh man!! Jared as a company is truly amazing! However this location is the shining example of just how great Jared truly is! The management and staff are so welcoming and so supportive. They are the ONLY diamond store that did not pressure me into buying a ring and instead wanted to make sure that I was truly educated on how rings are set up. They helped me with a beautiful custom tolkowsky ring that to me is just simply gorgeous! I want to personally thank the manager Jeremy and his Diamondtologist shop crew that stayed later and worked diligently to make sure my ring was made perfectly and on time! This will be the ONLY Jared location I will come back to every 6 months to have my ring inspected and maintenance. I highly recommend this branch for anyone out there looking for their next amazing truly special piece of jewelry!!

Joe Atinsky

Initially purchased my semimount through Noah, who was awesome. When I called a year later to look at diamonds, Jordan looked up my account on the computer, and after hearing my story, told me he was the guy I met w initially. When I arrived at the store, I knew right away that Jordan was not the guy. The manager was able to look up my account and told me Noah had gone back to school. He gave me the name of the employee who had been assigned to it...It was not Jordan. I feel Jordan should not have lied by saying he was the guy. If he wasnt sure, he should have said so. I dont know what his motives were, and it could have been a misunderstanding, but I will not be doing business w Jordan, and possibly not with Jared. I dont like to feel lied to.

Dean Soeder

Ive had nothing but good experiences working with this Jared, and specifically their associate Adi, to custom create an engagement ring for my now fiancée. Adi is very sweet, knowledgeable, and was able to relate on a very personal level to help me create the perfect ring. Any hiccups along the way were conveyed to me and made right through good customer service.

A Private User

This store is your typical sales people store. They want to keep you in there once they have your attention and its hard to escape. Sometimes they dont even approach you. Once they make the sale, they could care less about their customer service. I dont plan on going back. I wouldnt bother with this store as you can find other places just as good.

angie hendricks

Went to this branch once before and the quality of work on my ring was not the best so I decided to give them another shot earlier this week. Dumb idea the work that was done on my rings was crappy, again. I will not be returning and I advise anyone else to go to another Jareds store for better service.

Paulina Bull

Horrible service. Walked around the store while my wife was getting a ring repaired. I laped the store 3 times and no one acknowledge me. Jareds San Antonio is our normal store so figured this location would provide equally good service, fail! Will not return, its rated horribly for a reason.

Sarah Hargrove

This location is extremely slow. They are unfriendly and not very attentive to their customers (unless you are there to purchase something.) the past three visits have been the same. Long wait times and attitudes from the workers. I do not recommend.

A Private User

The staff was very helpful until I tried to leave. I felt like I was buying a used car. They even brought in the manager as "The Closer." After 40 minutes with the manager, I was able to make my escape and suggest you skip this place altogether.

Kaitlin Evans

Extremely wonderful customer service! Every time I go into this location I know I will receive the best customer service and respect! The staff are always so helpful and are more than willing to help you find what youre looking for.

A Lewis

So a quote for ring sizing went from $88 , which I aproved, to ALL of a sudden $143. why did not they just tell me the price correctly up front? Not cool to JERK people around!

Christopher Padilla

Great manager and staff. Had an issue with my account manager called fiancé and fixed it. Truly went over and beyond to make it right!

Aleavia Griggs

They are so helpful and nice! I got my boyfriend the perfect 25th bday present. Thank you Jared!