Pet Supermarket, Inc.

Category:	Pet Supply Store
Address:	1304 Precinct Line Rd, Hurst, TX 76053, USA
Phone:	+1 817-280-9393
Site:	petsupermarket.com
Rating:	3.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 22

Reviews 19

SHIT1728

Went there with my boxer mix to buy treats, which is our usual weekly routine. I used to go there often to buy my dogs food, toys and treats and theyve been friendly in past and were great with my dogs. However, this last trip left me furious. The man checking me out asked if I had dog food. When I replied "yes, plenty" he looked at me sideways and said my dog looked too skinny which prompted another employee to ask if I had just adopted her. When I told them that Ive had her for a year they accused me of not feeding her enough even though I explained that she is a boxer and youre supposed to see the outline of about two ribs, if not then they might be overweight. I told them we had just been to the vet and she got a clean bill of health. The man replied "really?" and gave me a skeptical look. Given the fact that the vet says shes healthy and we free feed her and give her plenty of treats (which I was buying at the time) they tried to make me feel guilty about her weight. Apparently, I dont know anything about my own dog and these expert employees can give me a free health exam just by looking at my dog. I will not be returning!!! (Pet Supplies Plus just down the road actually has knowledgeable employees that dont jump to conclusions)

Nichole B.

So dont ever go to pet supermarket bought our 2nd rabbit from them just to find out it had parasites and days from dying when i called the told me to take her to the vet i did and got the $35 medicine went to pet supermarket to see about a refund for $100 worth of vet bill and medicine and they denied me and told me it was on contract, they read it to me and nothing on there it said what they advice me and basically blamed it on me for listening to there employee. Real nice pet supermarket for nothing but my money. Never again will go to any locations.

kiera ottesen

They have a small kingsnake in the shop that is extremely thin. Theyve either never feed the thing, or its been refusing food since hatching and will soon die. Every time I go here there is a tarantula being housed incorrectly. Arboreal species need arboreal set ups, terrestrial species need terrestrial set ups. If you dont understand any basic knowledge about the animals you have in your care, you shouldnt have them. Clearly they are concerned with profit and not with the animals well-being. I wont be returning.

Cathryn Guthrie

I shop here... a lot. Maybe too much? The employees are always friendly, the store is well organized, well lit, and clean. I especially like that the employees are actually well educated about the animals and products that they sell, unlike many pet store chains. The store is much larger than it appears to be from outside and has a terrific selection of products at prices comparable to other stores in the area. All in all, always a pleasant experience, and I see no reason why I wont keep coming back.

jacob quarles

Reptiles, amphibians, and arachnids are very poorly cared for. Columbian boa in an enclosure at 20% humidity, which is less than the bearded dragon they had in the store! Two ball pythons in one enclosure, both of which were in their water bowl, because of improper humidity. All the reptile enclosures look disgusting, and not a single staff member could answer any of my questions about any of the reptiles. Clearly this store does not have any interest in selling healthy animals.

Julie Sillers

Came in to buy my dog food and asked the employee where pedigree food was the SNOOTY old man looked at me bothered and said "we dont sell that, thats bad dog food!" If it was bad food my 7 year old dog wouldnt be so damn healthy! And i didnt want that why the hell would i come here asking for it?! What an idiot! And lack of consideration and custumer service!!!! NEVER COMING HERE AGAIN.... BACK TO PETSMART IT IS!!!! (id give it no stars, but thats not an option!)

David Echols

I have just recently started using the store in Hurst and have been very pleased with the staffing and their knowledge of their products. Store is always clean and if I look a little puzzled someone always ask if they can help. They have some very good products maybe a little more than I wanted to pay but after I fed it to my dog she is so much healthier and alive Im willing to give a little extra. Overall I am happy to shop there.

David Barba

Sold me a sick rabbit and was mad that i took it to a vet to get it well again. Then did not want to cover the cost of the doctors visit for a sick rabbit they sold me. Based there stance on the fact that there warranty doesnt cover doctor visits for sick pets they sold. I do not advise anybody to go here. Even the employees say they are a shady company

Angla Jansky

Great visit! Stopped over here since I was off & this local is closer to home than the Fielder shop in Arlington I pass to & from work. Was promptly greeted & offered assistance - was even asked if Id like my large bag of cat food lugged to the car for me! I like this chain a lot

Chelsey Hull

I was pleased that I was greeted at the door, however I was not happy with the general customer service. Also, the prices are a little high and a staff member refused me service because she suspected I wanted to feed their rabbit to my snake.

M Clouse

Prices are better than other pet stores (even Amazon) and with the buy 10 bags get 1 free deal its with it. They also honor veterans with specials for them. Each time I go they are cordial, helpful and kind. No complaints from me.

Jon Bauerle

The employees here are extremely helpful, and know what they are talking about! This location did not simply hire some teens to punch a clock...they hired animal lovers who will go the extra mile to help you!

A Moody

Awesome customer service. Employee (sorry, didnt catch her name) helped us get a bird cage. The one I wanted was on the top shelf. It was difficult to get, she was awesome and did it with a smile.

Gabby Logan

I absolutely love coming here. The employees are always very nice and helpful. I find that a lot of the prices are lower than what you would find at Petsmart or Petco. Great!!

Angela Junkin

Its okay here.... prices are fairly high and all the staff are a wee bit on the talkative side. When I shop I am in a zone and theese overly friendly employees mess up my swag.

Joseph Perrin

Staff here is very knowledgeable and always willing to stop and offer suggestions. They have a nice selection of items that cant be found elsewhere and the prices are nice.

Kim Quinn

This is a pretty cool pet store.Prices are not to bad much lower then petsmart.Animals look very happy here very claim too.Workers are very friendly .Two Thumbs Up for me.

Roberta Smith

I wanted to buy two bird cages but they only had them attached to the wall and none in boxes and I couldnt get a price on any of them! Probably will not go here again.

Vince Tennyson

I was greeted when I walked in the door. The owner was there to help me find what I needed. He was humorous and knowledgeable. This is a great store!