Category: | Mazda Dealer |
Address: | 7551 S Interstate Hwy 35, Georgetown, TX 78626, USA |
Phone: | +1 512-930-1314 |
Site: | mazdageorgetown.com |
Rating: | 4.3 |
Working: | 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–8PM Closed |
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Molly Cohen
I have tried to like Roger Beasley of Georgetown. I really have. But time and time again, I am disappointed with my experience. I bought my Mazda from RB about a year ago. The process wasnt too bad, if you dont count the fact my husband showed up for an appointment and was left sitting for an hour and ended up having to leave. I got a flat on my car 2 weeks after and they replaced it "in good faith" as they worded it, as if they were doing me a favor by giving me a new tire on a car I JUST bought (although Ive never heard of anyone replacing one tire and not both). My most recent, and last, experience was taking my car in for an oil change and state inspection last Saturday. I was told it would be $39.99 which was confusing since Im supposed to have 7 free oil changes and lifetime state inspections. It turns out they were charging me for some 5000 mile inspection that I didnt even want, but the service advisor didnt communicate at all about that being the case. I was told I would get paged when my car was done. Meanwhile, my husband and I shopped for a car for him (Ill let him write the review on that awful experience). When I got my car back, I paid the 39.99 and headed home. I noticed it was vibrating a LOT. About halfway home, I realize my state inspection sticker wasnt updated so I returned to Roger Beasley. The service advisor looked at my receipt and initially stated I didnt have a state inspection done. Then he noticed it on the second page of the receipt. He looked in my car and said there were no papers for an inspection, which I already knew. He also noticed my dash was peeling and said they could fix it under warranty. He proceeds to tell me their state inspection machine is broken and that thats most likely why it wasnt done, so basically I wasted my time driving back all for the simple fact that they couldnt bother to tell me at the time I paid that the state inspection couldnt be done. I asked the service advisor about the fact my car is vibrating after the tire rotation and he asked questions about when I last rotated them and whether I am a "violent" driver. He scheduled an appointment for the next week to rotate the tires back, fix my dash, and do my state inspection. He did not inspect my car, wheels, or tires to make sure that the tires were taken care of properly and that nothing was wrong with the way they were rotated. Today (three days later, two days before my appointment), my tire pressure light came on. Five minutes later when I could stop, my front right tire is completely flat, I cant even drive home from work on it because last time the light came on (2 weeks after I bought the car), it exploded about 20 minutes later while I was driving on Mopac. I am 100% done with this dealership and we are a family that is on our 4th Mazda, 5th in a few months. Ill make sure the 5th is bought somewhere else as not only does the service center do a poor job but the sales department is a joke. I am canceling my appointment as I dont trust them to touch my car at this point since I cant be sure theyll do whats in my best interest. A respectable dealership would have inspected my car immediately and rotated the tires back, not putting safety in jeopardy and waving off my claims. Added note: during the 5000 mile inspection, my tires were marked as having "Good" tread, in the green, and I was never told that my tires were at risk of popping/tearing/blowing.
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bullkal
Very Rude Service and Beastly Experience, Feb22nd2015, I went to the Georgetown RBeasly for a preowned CX-9-GTouring, I found online, and was quoted a certain amount of price for onroad, by the time I went to South location to look if they would reduce the price for me, they had elevated it. I finally got fed up with their Preowned, price fluctuations and got myself a Brand new 0 miles, CX-9-GTouring, on Mar3rd2015, for the price of the Preowned CX-9-GTouring RBEASTLY PRICE from North Park-San Antonio where service is way better than the RBEASTLY, although North Park has horrible Financing Dept, which is another story their Sales and Service personnel are excellent . Next after my first 5000 miles, free complimentary Oil change from North Park-San Antonio, As I live in Round Rock-Austin and cannot drive to San Antonio for the servicing each time, For the 10,000 miles service, I purchased their Preferred Service Rewards Membership from GEORGETOWNs-BEASTLY financing, which boasted of their first 6 or 7 free oil changes and rewards/points being applied to the service, First 10,000 oil change experience was fine, I got my oil change done and the Service guy recommended me for the tire rotation which was not covered in the rewards program for which I paid about 50$ or so which was fine. However, when I went back for 15,000 miles service, while describing some minor issues I was facing with the car, during our conversation, I informed the Service guy that my CX-9 was from San Antonio a different dealer, he kept saying that I am not a Rewards Member as I did not purchase the Car from BEASTLY, although I insisted multiple times I purchased their rewards membership from financing, he told he had no information in their system that I was a Preferred Rewards Member, Although I showed him the card on my keychain, he would not believe and told me he was surprised as how I was given a free oil change last time and said he will have to charge me this time for that oil change plus the present oil change which is not free as I had not purchased the car from BEASTLY. I was lucky enough that there was one other Service person who heard to our conversation and seemed NON-BEASTLY, came over and explained to this Service guy that I had purchased the Rewards through financing and for some reason their Service department did not enter my information into their System. Total BEASTLY-Experience.
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John DeLeo
I have been buying cars since the 1970`s and hated every minute of the process.Well things are different now that I found Roger Beasley Mazda in Georgetown.My wife and I dealt with 2 female salespersons Nicole and Stephanie.Immediately I felt I was being told the truth about every part of the process.These two girls were a very good team.When one was busy the other came right to my aid to help with all the crazy questions about all the electronic aspects of the Suv.This is my 4th auto.I bought a Mazda CX5 Grand Touring with the Leather seats.I like that this suv has a normal automatic transmission not one of those cvt transmissions.The buying process was so much fun and enjoyable my wife and I stop by to just chat with Nicole and Stephanie whenever we are in the Georgetown area. Two more things Stephanie is young but smart knowledgeable and way mature beyond her age and answers every question in an understandable way.Nicole after the purchase was as genuine and helpful as anyone could be.She took time to help us adjust the radio, set up bluetooth and explain other parts of the car.I can call her anytime on her cell phone with an issue and she gets back to me in a timely manner with always an intelligent understandable answer.By the way the car is great really glad we purchased this Mazda CX5 Grand Touring.We couldn`t be more pleased with the SUV,it drives like a dream.I will tell all my friends they should stop by and check out the Mazda`s... P.S...I had an issue that I brought to the dealer 3 days later and they bent over backwards to fix the issue/situation beyond my satisfaction.I am an old fart and this is not the kind of Auto Dealer you used to have to wrestle with in the 1970`s and 1980`s.I already feel like I know everybody from sales and service like an old friend.And The CX5,Well my wife and I had our first fight in 28 years,over who is going to drive.I think the man should drive and the women should ride shotgun and adjust the radio stations.She thinks the man should ride shotgun and keep his mouth shut.