Sprint Store
| Category: | Cell Phone Store |
| Address: | 1540 Eastchase Pkwy, Fort Worth, TX 76120, USA |
| Phone: | +1 817-417-9320 |
| Site: | storelocator.sprint.com |
| Rating: | 3.9 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 19
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Danielle Hawkins
Im going to keep writing this review every single day if not multiple times a day since it keeps getting deleted because They dont want the truth to be exposed. Yall Jesse from this store now works on the one on Collins bc of a "robbery" that was set up as a inside job there. Do not trust these people they are scam artists they will tell you that you have to have things on your plan that you do not have to have just to get commission off of them do not trust this place do not trust these people and do not trust the service it sucks!!!! You will not get a refund when you try and the hotspot Jesse said I HAD to purchase when I added a line to my plan has added $60 every month to my bill in addition he added insurance to all 3 phones after I asked him not to! He did anyway! Just unbelievable honestly to be scammed and then when you spend hours of your time calling and having to go back to the same stores who stole and betray you just to be told theres nothing they can do but "write" up the employee! What a joke.
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Gabriel Lopez
Worst Store to go to. Walked in and talked with the Store Manager about my account. Told me that I could upgrade my tablet by trading it in and call me when the tablet was here. Go to pick it up after coming back from a week long wedding, Coming to find out that he added a 3rd line on my account then told me that my tablet was not eligible for an upgrade and that he cant do nothing about it. Took my businesses to the Arlington Highlands, We sat and talk to Customer Relations and they are taking care of my and my wifes account for now on. Cant Trust What The Store Manager Jesse did. Sad to know that just to get sale, he had to manipulate me and into lying to me about an upgrade when it wasnt eligible. Anything to screw over someone to make your store seem better in sales...I dont recommend going there to no one. Stay away from this locations....
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Brad Haskovec
Went to this Sprint location with the intention of swapping phones. Arrived a hour after the store opened -- it took awhile to get inside since the door was locked. Spoke with customer service about what I needed and he took both my phones. Instead of doing what I needed, he spent the next thirty minutes trying to sell me an upgrade for a phone they didnt even have and tablets that he said were free but somehow cost over $100. After finally convincing him that I just needed the swap completed, he hands me both phones back and says he couldnt do that because his store had no SIM card to sell me. Complete waste of time fooling with customer service idiots
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Lynn Mitchell
First I would like to thank Joe for such an excellent service on 8/7/17. My boys and I love our iPhones and thank you for the phone suggestion for my husband as well. He loves his phone. He was really surprised when his other phone cut off on him mid song at work when the porting finished. Lol. Joe went above and beyond to satisfy us. We are new to sprint and the level of service we received has me at ease to switching with yall.
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Naomi Reyes
Awsome management and employees very friendly and outgoing and helped with my needs and with any questions i had they were answered and very helpful. The management and employees were all with smiles and very excited and talkative to customers. Enjoyed my time in the store very clean and friendly will recommend friends and family anytime and every time. Love your employees in the eastchase store.
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Ginger Ruiz
Roberto Velasquez.... is the BOMB! Such a pleasure to work with. He took the time to set up several products, review our full account, and found the best savings. Professional and friendly, well definitely be back to do business with Roberto!
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Nelly Oviedo
Fkd me over with their 2 for 1 iPhone 7. Very conveniently made my contract for 17 months and Im required to have an 18 months contract to get the 2nd phone free. Have struggled for 2 weeks to get them to fix their $h!t.
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Ruben Ruiz
Roberto Velasquez was AMAZING! Customer service was outstanding and he is highly knowledgeable of Sprint services and products. It was such a pleasure working with him, well definitely be back....thank you, Roberto!
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Archer Smith
Courteous and clean place. Julio was very helpful, he drove an hour to get my phone from another store including patient; I needed to switch over my number from another provider with an account issues. Good place.
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Alyce Love
I came into the store to complain about my bill and Roberto remaimed calm and guided me to a better plan. I really lime tbis place and will always return here. Ask for Roberto Velazquez, he is very helpful.
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Kena Brown
Roberto Velazquez was absolutely awesome. I normally go to another Sprint location,but because of the wonderful customer service I received from him I will only come here!
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Carlos Velazquez
Theres new Management and a new Crew. There really professional and helped me out even though I yelled at them. Robert was really patient with me and I appreciate that.
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Lauren Papke
Back to square 1. It doesnt matter what location you go to or how nice the people are in the store. This location had a manager who lied, was lazy and extremely rude.
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Mark Brown
Luke gave me great customer service, he helped me figure out a better plan for my lifestyle and I was still able to get a new tablet for the family!
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Caroline Geisel
if you go to this store make sure you ask for Luke! He was awesome and very friendly. I will definitely make sure to go to this store from now on.
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Turtle Shell
This store is full of awesome and knowledgeable employees. I will never go to another store ever again!!!
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shalikka james
Jesse was awesome and made sure that my upgrade went smoothly.
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Halle Laws
Great Customer Sevice & very fast by Mr.Roberto!!!!
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Andre Triggs
Luke was fantastic very helpful and knowledgeable