Sprockets Bicycle Shop

Category:	Bicycle Store
Address:	231 W Hickory St, Denton, TX 76201, USA
Phone:	+1 940-784-3143
Site:	sprocketsdenton.com
Rating:	4.5
Working:	11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM Closed

Location

Photos 100

Reviews 11

Jeff F

Received a Groupon for a deluxe tuneup on my bike. Went in to drop it off, there were at least 5 people in the shop and no other customers but no one came forward to offer assistance. So after 60 seconds of this strangeness, I say "So Ive got a Groupon for a deluxe tuneup". One of the guys comes over, asks for my name and number, gives me a ticket. No questions, nothing. I say, "please call if you find anything that might need additional work or replacement, I havent ridden in a while." He says OK. I leave. The next day I get a call that the bike is ready. I drive over to pick it up. I ask, "Any problems?" and Im told no. The bike went into the shop with squeaky brakes, trouble with shifting smoothly and cracked tires. The bike came back exactly the same way. Heres what the Groupon "Complete Overhaul" was supposed to cover according to the Groupon information: Degrease and lubricate derailleurs, brakes, and chain Adjust brakes and gears Inflate tubes True wheels Service all bearings Full wash and scrub with waxing Installation of tires, handlebar tape, derailleur cables, brake cables, and housings if necessary None of this was done, apart from the bike being wiped down. It certainly wasnt washed, scrubbed and waxed. There was dirt in all the joints of the frame and the handlebars were untouched. No recommendations were made for replacements/upgrades, even though I requested them and (I later learned) clearly needed some. There was no change in the ride quality of the bike after this "service". I still had difficulty shifting, brakes still squealing - nothing changed. Several weeks later, I took my bike to Bullseye Bike Shop in Denton, where it was made clear that I needed new tires, new brake pads, serious adjustment to the gears and cables, and that the bike had not received any sort of maintenance service recently. To be clear there was no bad-mouthing or competitiveness from the Bullseye guys, they were super-nice, didnt comment negatively on my bad experience over at Sprockets when I related it, and didnt try to up-sell me. I realize that Groupons can bring in tons of business and that service staff might be overwhelmed, but that doesnt excuse this - especially considering that the store was empty when I dropped the bike off. Still, if they needed more time to do it right, they could have told me. Then I would have spent my money on replacements/repairs/adjustments At Sprockets instead of with my new friends at Bullseye. So actually this crap experience was a plus - and Bullseye is right around the corner. :)

dean willis

First off, I went into the store based off a friend telling me about his excellent experience w/ their staff and pricing. I went into the store around 11:15 AM trying to get fitted for a bike and looked around, now keep in mind I do not know anything about bicycles. The guy helps me out and we find a nice cruiser bike for 200$, I asked if they could do 150$ cash today. He said yes. I took it for a test drive before I purchased and it seemed nice. I get home about to head to my 12 oclock class and as soon as I take one big pedal, the left pedal just breaks off as I go head first and crash. I take the bike back the same day at 12:30 and ask if I could get my money back, he said they take 15% off since I purchased it. The guy seemed kind of ticked off when I asked for a refund. I do not understand why a used bike shop wont give a full refund for someone who purchased a bike an hour ago. The worker didnt even offer another bike or anything .

A Private User

Sprockets has small but high quality bikes. I popped in a week ago after hearing about the student discount tune up and was met with a great experience. Sipo allows the customer to ride any and all bikes. I was interested in a used road bicycle and finally made a selection today. I'm very happy with my Schwin road bike. Sipo upgraded the grip tape and seat at no cost. He and the rest of the staff are down to earth and don't pressure you into a brand or style. I will always return to Sprockets for my bicycle needs.

Melissa Collini

The owner and all the employees are so friendly and helpful. Im new to biking, but they helped me find a bike that works really well for me, and they are so helpful and knowledgable with repairs. They are even willing to teach you as theyre working- and if you buy a bike from them you one get free year of repairs! Ive asked so many questions and they have answered them all with SO much patience. So thankful I bought from them and not a private seller. Yay sprockets!

Christopher Rendon

I dont usually write reviews, but these guys are great. Went in and they were very friendly and understanding and worked with me to find a used bike suitable for my larger frame and smaller budget. Even threw in some replacement grips for free, and bikes you buy from them have a 1 year service warranty. Havent ridden in a decade, took it out for a spin this afternoon and had a blast. Highly recommended!

Shawn H

I bought a bike online (Trashbar) and I needed help with assembly, as there was something wrong with it. I was a little embarrassed taking it to a bike shop but the guys at Sprockets made me feel comfortable with my Nashbar purchase. They had it assembled and corrected in no time and it didnt break the bank. Now my wife has a bike that needs to be tuned up. Going back to Sprockets this week!!

Charla Friday

I had mine and my husbands bikes tuned up and tubes replaced there last fall. Ive only ridden mine (is that correct grammar?) a few times since then and it has not shifted correctly nor do the tires hold air. I have to inflate them every time and the back one is very low after a short ride. The people were very nice, but Im disappointed in the work. Will try another shop.

Cortney Pace

Went there today to get my back tire fixed, they noticed my breaks were messed up and just fixed it right away for me! Awesome prices, friendly staff, and really quick too! When my front tires goes I will most certainly go back to have them fix it! They are located right off the highway and close to campus so it is really convenient to get there no matter what direction.

Heather Monet

The guys here are super helpful, they know their stuff, and theyre always very friendly! I personally bought one of their Sprocket Rockets and it comes with 1 full year (free) of service, which is great because I lack the tools to do adjustments myself. The bike rides amazingly, I get compliments on it all the time! Couldnt be happier with my purchase. :)

Christopher Wallace

These guys are friendly and accommodating. Its a great shop for people who are interested in riding, but are not super knowledgeable on bike terminology. You wont every feel talked down to. Costs are super reasonable, especially if you compare to other bike shops, and they will take care of your bike if you run into any future problems lickity spilt.

Atom Rosales

Seriously awesome bike shop! Purchased a used fixed gear a couple of months ago and it has been nothing but great since. Maintenance and part replaces are always stellar work by them and relatively quick as well. Staff is of course friendly and clearly passionate about what they do.