Urban Motorsports

Reviews 7

SO

Sofia Carroll

A few days ago, as I was preparing to sell our buddy blackjack purchased here in 2014, I was thinking back on my mainly unsatisfactory interactions with this business over the past several years since I first started riding a genuine buddy Italia purchased new from this shop back in 2010. And I put this one star review up to reflect my feelings about this business, but didnt have time so there werent any words included. I am now adding my opinion of this business in words to make it clear how I feel, because two days after I posted my one star review with no words I received a call and a voicemail from the owner threatening to sue me for defamation if I didnt remove my one star review. There were also things said in the voicemail that were insulting and personally intrusive. Additionally, the owner mentioned that he personally contacted my relatives regarding the matter, which they have nothing to do with. I had already lost all my respect for this business, but now I feel a whole new level of disappointment. I felt that this review would be useful for any Austinites looking to have a scoot serviced here. I kept returning here in hopes that each next encounter would be better than the last, but unfortunately I finally had to give up on this business. I personally will never trust them again with any of my future rides. But, in my opinion, if you do plan to get service here, just be wary, thoroughly ducument the state of your ride before it goes in, do in depth research to verify that the diagnosis actually makes sense, double check everything after service, and re-document the state of your ride before leaving the lot. Everything I have written here is my honest opinion and experience, and at no point do I claim to present any facts of false nature. My only intent is to put forth some helpful insight.

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HA

Harry Carroll

My wife and i made the mistake of buying a scooter from this wretched place a couple of years ago. It was used, but in good condition. However, i found the exact same scooter in better condition a few days later for way less. I wrote it off as a fluke and moved on. My next interaction with them was when i accidentally knocked the scooter over, and needed a brake lever. They told me they would have to order one. My wife also went by, as she did not know i had called, and they just gave her one after telling me they didnt have it. I wrote it off as a miscommunication. Most recently, there was an issue with the scooter i couldnt fix. We took it to them, thinking that since we bought it from them, that would be the thing to do. I couldnt have been more wrong. They replaced the rear wheel which was supposedly the problem, and did not do anything we actually asked them to do additionally. My guess is,they also replaced the rear shock with one that was blown, since it was fine when it went in. They drained the gear oil, and caused another issue that has made the scooter knock when it warms up. To add insult to injury, when confronted about it the only reply was, " Take your business elsewhere." Ive encountered my fair share of disreputable shops, and this place takes the cake. I had another mechanic look at the rear wheel, and they couldnt find a problem with it. $250 later, my ride is in worse shape than it was when i started. Avoid this place if you value yours.

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FR

Fred Cutler

On a whim I decided to purchase a scooter for fun and maybe to save a little money riding it to work and to run errands. I did some research and found out about Genuine and then saw the Buddy 170is. I live in Pflugerville so this was a trip to go all of the way South to look at something I had only read about. I did have a little trouble finding Urban Moto, but good things are worth looking for. Even though I really had no plans to purchase a scooter that day, I was won over by the Genuine Buddy 170i and the genuine good feelings from the staff at Urban Moto. I bought my Buddy 170i right then and there. I have had nothing but outstanding experiences with all of the staff at the store. Yes sometimes they dont answer the phone right away, but it usually means they are taking good care of a customer. (Good customer service takes some time and effort.) The service is worth the wait, the scooter is worth its weight in gold. Val and John are great. Kudos and thanks for everything. Looking forward to many good years of fun on my scoot.

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ST

Stayup Outmabizniz

So, Greg is great. Honest, friendly guy; always a pleasure. However, Greg doesnt handle all customers. Many times one will get the unfortunate experience of dealing with the surly red head chick who always seems to have just chugged a pot of coffee. She huskily hurls customer service phrases at you ("youre very important to us", etc.), as if the words burn her mouth. She rushes every conversation like the customer interrupted field surgery. Once, in person, while I was speaking to Greg at the counter, she approached with such impatient indulgence she practically tapped her foot trying to interrupt, for an answer to a standing issue in their service queue....while a customer intake was being completed. I havent minded doing business here before, but the ginger grump certainly makes reconsideration worthy; having left me feeling the need to apologize for inconveniencing her with my business.

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BR

Bradley Jeansonne

Excellent people, excellent service. Great sense of humor and class, and above all: They dont come across as if your only value is to be a potential sale. The first time we went, it was a holiday, and my wife and I were looking for a new helmet for me. We own a very small scooter, and are also considering options to buy a new slightly larger model. Due to the holiday, we noticed the closed sign and were about to walk away. A single salesperson inside was doing paperwork and immediately opened up the store for us. She turned out to be charming and helpful, and gave us lots of fun info on the scooters available. She ordered a giant helmet for my surprisingly large head, and decided to come back when they were fully open. They answered all my questions and helped us figure out some options, and we will certainly be looking back to them when the time comes to buy another scooter.

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MI

Mike bejarano

I was recently on the look out for a scooter and I stumbled into this shop having LITTLE clue what i was doing. Everyone I spoke too was more than helpful and kind. I ended up not spending a single dime and they STILL ended advising me on a purchase I made from another scooter dealer. Let that sink in, they offered to help me find the right scooter elsewhere, even though I didnt end up spending any money with them. Its clear to me that these wonderful people have one interest and thats getting more people on the road. I will be upgrading my scooter soon and you better believe I will spend every last dime with them. I have never experienced this kind of service anywhere, let alone a place I didnt spend any money at. They earned me as a life time customer and they deserve you too.

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PA

Patrick Haase

Took my bike here for carb cleaning and tune up. Within 48 hours of picking up the bike it wouldnt start. Didnt want to spend another $80 to tow it back to a place that didnt do a satisfactory job the first time around, so I asked if Id be reimbursed for the towing. The guy I spoke with insinuated that it was my fault ("the bike ran completely fine when it left") but told me they would if they were in the wrong. Didnt trust them enough to take them up on that offer. Took it to another mechanic who told me that there were missing pieces inside the carb and that it looked like someone had tried to clean it but they did a terrible job. Tl;dr - they are dishonest and poor mechanics.

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