Category: | Motor Scooter Dealer |
Address: | 4616 Triangle Ave #403, Austin, TX 78751, USA |
Phone: | +1 512-608-4090 |
Site: | electricavenuescooters.com |
Rating: | 4.1 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–6PM 11AM–6PM Closed |
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Christopher Groesbeck
To start off with I would like to say I have been into the e-bike world for a few years now. I own multiple bikes and 3 e-bikes. Im the kind of person who like to be educated before I make a purchase. Mark, Audrey, and Sarah are very personable and are eager to help with all my questions. When I did ask a very technical question about the Bosch Motor, Mark put me in touch with the Magura Representative (Jude) who was able to answer my questions to my satisfaction. I have visited Electric Avenue for a few years now and have always felt welcome and greeted by name. I have always been impressed with the quality of their products and wealth of information. They truly seem to enjoy what they do and it shows in the level of customer service they provide. Now about my bike. I LOVE MY BIKE! I bought the 2017 FatSix 6.0 Haibike with the 500 watt hour battery, and have loved every second of it. The FatSix goes anywhere (everywhere) with a level of comfort you would expect in a bike of this caliber. The FatSix is an awesome product. Ive owned my FatSix for 19 days and have put 501 miles on it. Ive ridden in every terrain imaginable; from grass, concrete, dirt road, greenbelt, etc. Also in all weather conditions. My family and I try very hard to be car free and ride our bikes everyday. My FatSix is not only for recreation, but it is also my everyday commuter. Ive been so impressed with Haibikes level of quality in all areas of the bike. From the tires, to the brakes, derailed, and frame there is a level of quality and craftsmanship that can be seen in their finished product. I cant begin to express my satisfaction with my FatSix. I ride everyday and everywhere with a smile on my face and cant wait to go on a ride!! With a bike of this quality you enjoy getting up everyday and getting on the bike. I really enjoy riding my bike and the Haibikes FatSix has made it even more enjoyable! I want to say THANK YOU to Mark, Audrey, Sarah, and Haibike for starting me on this new adventure. They have made the process so enjoyable and will definitely be referring everyone to Electric Avenue Scooters for all e-bike needs. Christopher Ian Groesbeck
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Gary Reece
One of the most miserable customer service experiences I have ever had. I found Electric Avenue because my wife and I were looking for someone in town who services Ezip electric bikes. They do. I called to ask if they had a rear wheel/rim. Mine was bent due to an accident. I had already found the specific rim we needed online – I just thought I could save the time and shipping if I could find it in town. They (Electric Ave) told me the Ezip did not take a special rim – that any mountain bike rim would work and to just bring the bike by and they would replace it. We dropped off the bike on a Thursday. By the following Wednesday we still had not heard back so I called. They had not even looked at the bike and were actually surprised that we wanted it back so soon. Really!?!? (My wife rode it to work every day, weather permitting.) They said they would look at it the following day. It turns out that it needed a special rim after all and they would have to order it. How on earth do they not know that the Ezip takes a special rear wheel/rim? That was two weeks ago. They finally called back to say it was ready. Yay! I took my lunch hour to go pick it up. But when I got there the rear wheel was flat. They asked if I could come back in an hour while they fixed it. No. I had to get back to work. I do not live or work in that area. Wasted trip. And the final cost of the repair was almost double what they quoted on the phone. It was actually more than I spent on the whole bike to start with. Throughout the whole process the thing that really got me was just the sense that no one cared. The store is decent, as is their line of scooters. But dealing with them was like dealing with kids who might know a thing or two about bikes and decided to open a store, but have no clue about customer service or dealing with people. Based on most the other reviews I seem to be in the minority - and I hope so for the sake of their business. But for myself I will not be using them for anything again.
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Jay Menna
I have had two electric scooters. In both cases they were good scooters, But my dealings with electric Avenue had been confusing at best. That cute little couple that runs The place are peculiar at best and dishonest at worst. They have their own way of doing things and well tell you about their "procedures" (which is a code word for charges) after-the-fact. In one case they actually sold a scooter on consignment for me without bothering to see whether I would except the price! I felt like it was(for the record I would have rejected it) In another case there guy took my keys from me. And two days later is said if I did not come over to pick up my scooter they would "dispose" of it. The bottom line is this. You are buying a rather expensive item from these people. Perhaps Im flaky or perhaps they are flaky. But you cannot get that expensive items serviced by anybody else in town. Buyer beware. Update: The problem was no a lack of wanting to do the paperwork. The problem was a changed deal when i showed up with the bike to do the paperwork. The employee took the bike and the next day they said they needed to charge me for an assessment and storage. None of this was mentioned when I dropped the keys off/ they accepted the keys. The part that cased me to question the ethics of the place was when I was told come get it now (24 hours after I dropped it off) or we will "dispose" of it. Hard to do when on a business trip in Chicago...
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Mike Dunlap
I am very unhappy with their customer service, and storage fees at Electric Avenue Scooters. The repair quote to fix the brakes was high enough that I questioned the logic of having the full extent of Marks repair recommendations done, because the value of our scooter didn’t justify the expense. Therefore, I asked Mark very specifically to apply ½ an hour of additional labor into making best efforts to clean the parts, and I clearly told him I would take a chance on whatever the outcome was. Unfortunately, he put 1 ½ hours into the work. I specially asked him to do a ½ hour because I wanted to minimize additional charges beyond the deposit. I did not see the wisdom in putting 1 ½ hours based on his original diagnosis. Again, I clearly told Mark I would take my chances on whatever the outcome was. The 1 ½ hours appears to have been a total waste of money and time. He and Audrey should not have charged me for the extra hour, and to add insult to the situation, as I tried to express my dissatisfaction, storage fees were “gently” brought into the conversation and added to my bill. In my opinion this was a very poor representation of customer service so we picked up out scooter in a disassembled state. I prefer to give my money to a company that is willing to take responsibilities for the decisions they make.