OfficeMax

Category:	Office Supply Store
Address:	907 W 5th St, Austin, TX 78703, USA
Phone:	+1 512-472-1644
Site:	officedepot.com
Rating:	3.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 11AM–6PM

Location

Photos 36

Reviews 27

Design Fab

Terrible customer service….. I went into the downtown 5th street location one month ago to get printer cartridges for my 5 year old HP printer. The kid working at the store talked me into buying the new wireless printer from HP with all of the bells and whistles. I got it home and printed about 10 copies with it. I tried to print with it several times this week and I keep getting a " problem with printhead" error message. I have tried everything to get this brand new printer to work. I called the store and talked to Joseph the "manager" and all I get is this high school smart a** making cute comments and telling me I am stuck with this thing and I should have paid for the extended warranty. I expected more than a month of use out of this thing. I should have gone to Best Buy and I wouldnt be having this problem. My advice for anyone buying anything more valuable than a notepad and pens from this store would be to keep driving and go to another company. Someone left the store keys with a high school kid and now I am stuck going to Kinkos until I can get a real store manager to help me out. Terrible service Joseph

ergoynessr

Came in to design and order business cards my first time ever. A nice young man helped me from the computer. We found something I really liked, from googling. I asked for suggestions for wording and placement. Received same placed order for less than 2k cards, paid and left. A friend pointed out incorrect spelling and grammar format. I called and came back in to reduce cards. Had not received any info on progress after 3-5 days, so I called. I was informed the a copy could not be made from Google site, try Office Depot web site and find a template I liked. I could not no template offered. I was informed they could not help me design my card. I asked for a refund, sided ok, but nothing showed up on my acct. Informed to come in and it would be placed back using my card...I received an apology from the Karen who was a sweetheart, over the phone. When I came in and was processed by the manager, he offer no apology por concern, but an attitude of indifference. 3-4 weeks of expectation which fizzled to nothing in the end! This was my experience!!! You decide.

austxcwby

My experiences with Office Max and in particular this store has always been one where employees are asking me if I need assistance for a particular it, but I enjoy exploring the store (its almost like a trip to my neighborhood hardware store - catch every aisle for something new for the garage, and in this case - its our study). The staff is courteous and always close by. Checkout is a snap! I get the same good service, when I walk over to fax letters. The parking garage makes it a guarantee Ill have a parking space, well lit and secure. The Burnt Orange means it will be Longhorn friendly! Thanks Office Max!

Maegan Holloway

Wish there was a 0 star rating. Never go here to ship something. I waited in line for 20 min. while the worker was getting instructions on how to ship a package over the phone. The other worker couldnt help me, just let me know I was next in line (I was the only person standing there). Once he was finished he apologized for my wait then disappeared into the back room. It is a self service FedEx computer, but I had a couple questions along the way and he never came back out. I left after being in there for 30 min. without shipping my packages. Very frustrating!! FedEx should not have their shipping in this store.

Zeke Dumke IV

A project submitted the night before was never looked at and no one was answering the phones. It was not until I drove in, 3 hours after opening, that they looked at the request, and then took an hour to print and bind 30 pages. I will be buying a binder from another company and dealing with this in house from now on. Do not take the risk of dealing with this company/location.

Christine Jones

I shipped something from this Office Max location and they didnt actually ship it until two days later!! On top of that when I call to find out what was going on, An employee named RON gave me attitude for calling about it and said that it should reach the destination today. I was very unhappy with the service, and their customer service. :-( I wont use this location again.

Ryan Britton

if your print job takes five minutes . . . for instance like the job I had today which took about 8 minutes . . . you go into the cue at this location and must come back and pick it up later. If you cant go into a copy center and get ~45 8.5X11 color copies made while you wait . . . Im not sure what a copy center is for.

John McGowan

Horrible service. Called ahead to confirm stock for a specific item, took a taxi there from the convention center, and they didnt stock it! Total waste of time and a reminder why I havent been in an Office Max for years...

Harry Carroll

I have never had a good experience with anything i have purchased at this store, or with their so called customer service. You are better off spending your money elsewhere.

Bill Gregg

Office supplies! And printing services! If youre looking for paper or pens or officey stuff, youll probably find it here. Always quiet, air conditioned. Yup, OfficeMax.

MICKAELA LYNN

Guy helped me right at Close. Had to print my NBC The Voice Audition Ticket. Helped me got it printed. Went above the call Awesom Print Guy!!!! Go Austin!!!!!

Alejandra Levy

I like this location because they have a large laminating machine that I needed to laminate my classroom door decoration so it would last all year.

Harrison Cook

Its what you would expect. Prices are generally higher than what you can find online but that shouldnt be surprising.

Matthew C. Newton

Sterile, boring but serves a need...office supplies. Very mediocre but it is hard to make office supplies fun.

Tish Schaefer

Went to buy thr awesome sale school supplies! Just make sure to be careful to pick up the exact thing!

Will Powers

if you need something for the office and dont want to wait for your amazon shipment, this place exists.

Sam Bullard

They had what I needed and that was important! In fact office max is great!