Best Buy

Reviews 3

SA

Sam Colt

I came to this best buy today to make a pivotal decision. I need a new laptop and was debating between a Samsung or a Macbook. I currently own a Galaxy S3 and planned to upgrade to the S5 as soon as it is available. That was all until my poor samsung experience. I arrived at the store on 4/10 at 5:30pm and immediately walk into the mobile section. I asked about the LG flex as well as the Nokia icon 925, wanting to do my research before committing to the S5. Best buys mobile department was phenomenal and attentive from the moment I walked in. They answered all of my questions and when they didnt know asked other employees for answers. Next I moved to the samsung experience part of the store where the Samsung representative named Song was standing. I thought well this is great I can get detailed info from a specialist that knows his products. Instead Song immediately starts trying to fix sensors and fiddling with cables as if I was going to run out the door right in front of him with his products. I thought ok Ill give him a few minutes to get thing situated then start asking questions. After he finished with all of the security sensors he didnt seem to be able to demo the S4 or answer any of my questions about the S5. When I asked about the S5 he said I could preorder it now and tried to push me back to the mobile department to buy it. I was confused because he wouldnt tell me any of the features or even try to sell me on the device rather he took the position of you either want it or you dont. I asked if he would have a display tomorrow on launch day to look at, he said no I better preorder it or buy it if I wanted it. At this point I thought ok the day before launch I understand. I begin to ask about the laptops and he immediately walks away from me and goes to the best buy terminal stating he wants to make sure what ever he talks about is in stock?! Im really confused at this point because I just wanted general knowledge about what samsung has to offer not whats in stock nor was my question about what is in stock. Next he tells me its almost his lunch break and again walks away from me without doing a demo of any of the products nor did he tell me what was in stock. I told a best buy employee what was going on and 5 minutes he comes back points at the three laptops and in broken English says this is like a 4 cylinder engine this is like a 6 cylinder engine and this is like a v8. What?! Wed talking about computers here, anytime I asked what kinda processor is this he repeats the same thing. In the end, Ive decided Im going with a macbook and will be rethinking my smart phone decision. This was a horrible experience and I refuse to give a company business that treats their customers this way.

MA

Master Gohring

Best Buy is having competition challenges from Amazon. Which I can understand since I usually shop on amazon for just about everything but food. Many "big boxes" are having challenges and I dont know of any local stores that have product offerings of Best Buy... only other large chains... but I still wanted to "buy local"... Amazons prices on TVs is the the exact same as Best Buy...but what if something goes wrong...am I going to shipping a flat screen back to amazon? No. I like buying at Best Buy because I can walk in and get help with my purchase if needed. Ok. So this Best Buy is good. The employees are friendly and knowledgeable... I usually dont trust pushy sales people which is kind of what it felt like going to the flat screen section... on my recent visits but I should have trusted them. I did my "research" on Amazon and determined exactly what model of Samsung that would meet my needs... the new Samsung LED that has smartTV which allows me to watch my amazon instant videos with an app. Now the sales rep recommended plasma ... he said that even thought the LED looks crisper it will end up looking unreal. I ignored him since I remember hearing that plasmas (back in the late 90s) ... can easily breakdown and are expensive to fix (i should have remembered that the plasma I bought back then still works). Anyway, the sales guy was right... the picture on the LED was so unbelievable that it was unbelievable ... literally... I "researched" it on the internet and learned that the problem is called "soap opera" effect and it make blockbuster blueray movies like Aliens Special Edition look like someone i filmed it with and home movie camera ... everything looked fake ... fake and in 1080HD ... wierd "soap opera" effect... thankfully i was saved through my "research" on amazon because a reviewer audio/video technogeek posted the exact setting to change the TV to for awesome video quality ... which I think is also something I could have had best buy do. Hope this was helpful on some level for you. Does anyone really read reviews to decide to go to best buy or not? If not it was at least fun getting my "google+" on.

SC

Schneidermelker Lerica

Near the register, Best Buy Mueller has a *treasure hunt* bin filled with DVDs and a big sign that says *$3.99 each*. It does not say "or more" or "unless otherwise priced". This evening (11/21/16, around 8:30pm) I spent a bit of time looking through it while my husband checked out and found a Pixar movie Ive been wanting and thought $4 was an excellent price. So, my husband completed his transaction and we proceeded to attempt to buy this product, as labeled. The cashier, who was very nice and helpful, said it was ringing up at $20.00 and shed need to call her supervisor to see what she could do. In the meantime, while we waited, we found several more items in there that had other prices on them or no price at all, which we pulled out (and the cashier checked and found some of them were also ringing up considerably higher than $3.99.) The supervisor finally came (we moved out of the way to let others check out while we waited), and she said there was no way she could sell me the item as marked for $3.99. She said the best she could do was $17.99. I then asked for the store manager. The store manager (who was actually the *assistant manager* on duty and whose name I didnt write down), was entirely unwilling to be the least bit helpful or accommodating (or even understanding). He gave excuses about how his staff is unable to keep the bin organized or cleaned out. He told us that he had no way (no code, no key, no discount, no clearance, no power) to mark the item down to the "POSTED" price that was clearly incorrect. After going back and forth with him on how I couldnt believe that to be true (having worked in retail several times), I finally relented and asked for my money back on the previous item we had purchased.Telling him Id follow up on the falsely advertised price and the horrible lack of customer service. He was rude, unfriendly, unwilling to even try to help me or acknowledge his own power to help me in this situation. Ill never shop there again. I want them to know that.