Best Buy

Reviews 3

NI

Nicole Moulton

Worst customer service Ive experienced in a very long time. I purchased a Samsung chef fridge. It was not cheap to say the least but service shouldnt be dictated by the cost of product it should be a standard whether you buy 6k worth of product or 16.00. In a nutshell, the product sold itself, there was an overall lack of knowledge of product knowledge and what was offered in store and what features were available. Customers shouldnt school the salesperson of whats available for sale. When he said it wasnt available I should have just purchased it online or gone to a location where job excellence was valued. In addition, the voucher system for the soda stream is so messed up amongst who to get it from, and then be warned every employee will have a different answer as to how to get one, that they will order it, that they cant order it, then find out the guy who said ordered it didnt, the next day be told that its up to you to get it, online only, and heres a credit, figure out how to get it and where...is totally unexceptable!!! It is terrible customer service, I was lied to, and now I have to figure out the solution to the problem without help. If they had bought a car from me and had I had not known my product, and then told them how to get their floormats for their vehicle through a voucher, and then when they came to get them told them 100 different stories...and worse, that it wasnt my fault because I hadnt sold them the fridge...they would have been livid and get where im coming from. It really doesnt matter in sales if one person didnt know product, another 5 didnt know the voucher system process, and then had 0 customer service skills, its a collective loss for the team. Sales is a team sport! Something they need to get. Youre as good as the weakest link. I was calm about it, but if youre expecting help, customer service, follow through, and excellence...take time to drive to Round Rocks best buy. DONNY straightened this whole thing out and in addition discovered our best buy rewards hadnt been issued to us on the purchase of our fridge. If you dont want to drive there, do yourself a HUGE favor to cut out issues, just purchase online and have it delivered. Use the store only to see it in person at lakeline to confirm if you want it. Then click submit. Youll be thankful you listened. Theres a reason theres consistent feedback for this store.

TO

Tom Stevenson

I usually enjoy shopping at Best Buy at Lakeline, but today forever changed my attitude about this store. Specifically, it was an associate named Jose, whose condescending attitude and complete lack of customer service skills led me to swear that I will never again shop at this location. First, when I tried to check out, I went to the first register that had a lit sign that indicated that this checkout was open. When I put my merchandise down in order to pay, I looked at Jose and another of his colleagues who were standing a few feet away. Both looked directly at me, but to my surprise, both walked away. The associate who was working the lane next to mine apologized and asked me to go back in line, since there was no one there to check me out (again, even though the light was on and Jose clearly saw me waiting). Finally, when the line grew 4-5 customers deep, Jose came back to man the register. When I asked Jose why he didnt check me out when he saw that I was waiting at a register that was marked open, he said "I dont work in this department, I work in mobile, and I am doing you a favor by helping you out." I responded that I thought that this was a poor attitude, he replied by saying that "this is your opinion." I asked to speak to the STORE manager and he asked for a DEPARTMENT manager. When someone about his age (early 20s) came, I asked if this person if he was the store manager and he said no, he was just a SUPERVISOR. I then insisted on speaking the the STORE manager, whom I finally spoke to after about 10 minutes. When I finally checked out, Jose said in a very loud and sarcastic voice "have a nice day." It has been 8 hours and I am still completely livid about the way that I was treated. In fact, I plan on returning the item that I purchased at this location tomorrow and buying it elsewhere. NO ONE SHOULD BE TREATED THIS WAY. Again, the employee is named JOSE and he claims to work in the "mobile department" at the Lakeline Best Buy. If he is representative of the employees at this location, I will gladly take the extra time to drive to another location. Finally, I noticed that one of my fellow alumni from Harvard Business School, Greg Revelle, is the Chief Marketing Officer of Best Buy. I will be sending a separate email to him informing him of why I will never shop at this location again.

JU

junk mail

This store is just full of the biggest morons the planet has to offer. I bought my kids 2 galaxy tablets from them for xmas with accidental damage warranties. About 2 months ago one of my kids drops her tablet in its case on the corner and it cracks, I thought eh no big deal we have the accidental damage warranty coverage and take it to this best buy location. We get there and the geek squad boy behind the counter tells us her tablet wont be repaired in the store it has to be sent out, I say sure no problem how long they said about 2 weeks. Ever try to separate a 10 yr old child from their electroncis? Lol About 2 weeks after we dropped off the tablet we get an email from Kentucky saying we owed them $328.93 for the repairs before they would even start doing anything. I call geek squad to ask them what this bill was for and they told me since it had to be sent out I had to pay that before they would do anything to fix the tablet so I told them I had a warranty that is supposed to cover this kind of damage and I paid $109 for it! After that I called corporate headquarters for best buy and explained the situation so they said they were going to "Escalate the ticket" because when they looked into it the idiot behind the geek squad desk didnt attach the warranty to the ticket needed to fix the tablet. Now it doesnt take a genius to figure out they have no idea what the hell they are doing and they dont communicate as a company between departments at all and the geek squad doesnt know how to use their own company computer to look and see if the item sent in for repair has a warranty or not. I can see why they arent called genius squad they are just geeks and stupid geeks at that. It took a month to cut through the corporate bullshit and finally make someone give us a store credit to get my child a new tablet because in the end they lost the one I brought them so everything on it was lost because of best buy and their dumbass squad. I would never recommend buying anything at best buy or bringing anything in to geek squad for repair. They have lost my familys business for good.