Best Buy

Category:	Electronics Store
Address:	12909 Shops Pkwy, Bee Cave, TX 78738, USA
Phone:	+1 512-402-9064
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

Pam K

September 7th I purchased over $7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-scheduled for the 4th. On the 4th, the same thing...no call and no delivery. That day I was on the phone for 4 hours and was told by Fabian, the Bee Cave store manager, that he would work on it and call me later in the day. He never called, I called him and all I got was we can re-schedule for the 9th, then it was the 14th, then the 24th. At the end of the day he cancelled my order but still charged me $423. With all the time I spent on the phone I talked to about 8 different individuals with one customer service agent calling me a liar. When I tried to call the CEO, they hung up on me. There was no Black Friday, I had completely paid for my order and had set a delivery date for 2 months out. There is simply no excuse for this type of beyond horrible customer service. The next day I called a Pacific appliance inside a different Best Buy and completely re-ordered everything and they were able to get my appliances to me within 2 weeks. Dont order any appliances from Best Buy in Bee Cave and I would recommend only using Pacific sales if you absolutely need to order from Best Buy

Jonathan Hall

This place is the biggest place to get ripped off I have ever seen, even as far as Best Buys go.. I could walk in, walk around the store twice in every section and possibly get asked if I need help, once in a blue moon. Most of the time I could walk up to a few employees and get a glance and they would turn and walk away if they even acknowledged me at all. On top of that the knowledge base for these "experts" I assume are bare minimum, if any at all. I was raised in a tech savvy family who knows computers from the founding days of business based computers to ones that havent been released for the public. I myself have been treated as if I were an idiot. They do not give customers the respect they deserve or even the benefit of the doubt, in the manner that they might not be an idiot. I will go in on a regular basis to see if they have changed and what the prices are, change? Yes, for the worse. Prices? Absolutely ridiculous, New Egg, Frys Electronics and Amazon are all far superior to these blundering idiots. I normally wouldnt be so harsh and judgmental, but this has been ongoing since they opened. At least in South Austin the Best Buy seems to have a minimum of 1 employee who knows something beside the website description of an electronic.

Taylor Mauney

The selection of products is pretty standard. However, the employees are lacking in knowledge about mostly everything in store. It seems they just hire people to have the extra hands. Either they are not training them properly or they just really dont know anything. We were told by several employees we would get the 10% back in rewards when using our Best Buy credit card for the first time. They knew we wanted to finance it from the beginning so they couldnt use the excuse "they didnt know". Several phone calls to different departments later, we find out we do not qualify for the rewards because we use the financing option. I asked an employee if they were going to get a certain speaker in stock and he could not understand my question after repeatedly asking him in different ways. It is a little disappointing and un-assuring when you go into a place looking for answers and come out with more questions. The location is hardly ever busy so that is a plus. So if you are looking for a place to browse around and not get your questions answered, this is the place for you.

foster talge

I purchased an Asus laptop a couple of weeks ago and the dvd drive cover broke off without being dropped or mishandled. I took it to the South Austin Best Buy store to get it replaced. Customer service was horrible and refused to replace or fix the laptop. I had the receipt and it was within the 15 day return period. I then took it to the Beecave Best Buy, on the hope that they would recognize that the item had not been mishandled and that it was a material defect. Amanda, in customer service, inspected the item and determined that in fact it was a material defect. I then put the credit toward a more expensive unit and purchased the protection plan. If it hadnt been for Amanda, I would never purchase another Item from Best Buy. I would have also told everyone I know, not to shop at Best Buy because of the extremely poor South Austin Best Buy customer service. Thanks Amanda and Herbie.

Eileen Alter

They lost all of my future business because they would not do an even exchange on the identical item in a different color one day after the original purchase was made. Both products cost the same amount, they first told the person who bought it for me and tried to exchange it the next day that they couldnt do it with out charging him more because the sale had ended and he had his receipt. The salesperson said that if he didnt have his receipt they could dod the even exchange - he had a witness that heard her say this and they even verified what she said before they left. I came back several hours later and they said that they couldnt do an even exchange because I didnt have the receipt, the sales woman then lied to her manager saying she didnt say it. The manager on duty at the time was dissmissive and not at all helpful.

A Private User

Its like its a conspiracy of kids working there. Everytime Ive purchased something major from this store (TV or anything over 1000 dollars) they have always been out of stock. The sales associates lead you to believe they have your item in stock, then shortly thereafter inform you to try a different store? How does that work out? On multiple occasions ive had this issue, spanning back the last two years. Ive seen no improvement in such. Also, the sales associates have limited information about their own products. Thats slightly disappointing when you expect knowledgable information which will impact the purchase making process. Bottom line, Id be interested in finding a new store comparable to Best Buy. Never been impressed, look elsewhere.

Charles Knuth

I scheduled delivery for a very pricey Kitchenaid range with one request - give me 30min notice before delivery so I can get home from work. I get a call while Im at work - the delivery people are at the front door of my home. I told them I would be there in 30min, they wouldnt wait so I had to reschedule. On the second attempt the delivery people show up without my Kitchenaid range - how that happens is beyond me. The third attempt at delivery they dont show up at all. Lots of time and energy went into this on my side - now I never want to deal with these incompetent personnel ever again - somehow I need to get my $ refunded, however Im fairly certain they will fail at this too.