Best Buy

Category:	Electronics Store
Address:	2700 S I-35 Service Rd, Moore, OK 73160, USA
Phone:	+1 405-912-9789
Site:	stores.bestbuy.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 72

Reviews 5

Diamond Black

So today I purchased a Samsung Gear fit at the i240 location. I ended up returning it because they couldnt figure out how to link it to my Samsung Galaxy 6 phone. I left super bummed. I was there an hour. They didnt know much about the device let alone how to link it with my phone. I left totally bummed out. I had spent weeks online doing my research trying to find the best fitness device for my needs. So heartbroken. I didnt feel comfortable with knowing that no one at that location could tell me anything about the device or how to link it to my phone. After being bummed out all day I decided to go to the Moore Best Buy location. I remembered how knowledgeable everyone there is and how much they have helped me in the past. So I decided to go. Immediately Cody and Candice greet me with smiles. I explained to them my experience I had earlier and they were more than willing to assist me in any way imaginable. I told them I was looking for a fitness watch, told them the features I wanted and pulled up the fitness app on my phone that Im using and was hoping the device would be compatible with it. After patiently listening to my needs Candice told me I was in fact looking at the best device for my needs. She even had it linked to my phone in minutes!!! Nearly the blink of an eye. I couldnt believe it! Cody set me up with a rewards card and rang me up while Candice sent my Gear fit to the geek squad to equip me with a screen protector. Totally made my day. They were so sweet and just as excited as I was about my new Gear fit. I will always return back to the Moore location for whatever I need. It was amazing to be greeted by up beat knowledgeable people who were intent on making me a very happy customer. Thank you Candice and Cody for the amazing experience and for helping me get my Gear fit up and running. You both ROCK!!!

Richard Cole

purchased a 65" TV on line to pick up at the store. According to the BB web site there were 3 new ones in store and and got notified within a few minutes after i completed the purchase it could be picked up as soon as I could get there...when i arrived to pick it up, I went to customer service and showed the online receipt, they called the Stock room/ TV dept I assume and told me "it would be right out".....40 minutes later an associate told me the TV was at the front ready to go...the entire time i was asked if I needed any help and each time I told them i was just waiting to pick up my TV....there were at least 4 and sometimes 5 associates at the TV Dept main desk and sine I arrived just after they opened up there were not more than 10 customers in the entire store. Since I purchased a "New" one and not the open box item I expected that i would be in and out of the store in just a few minutes. As it turned out I got an "open box" item , no warranty paper work or set up instructions, stand mounting screws were missing, and best of all...no remote...I even asked if they were certain it was new...no open box....The box was however clearly unsealed...they told me they checked to make sure the screen was not damaged...if that was so they sure took a hell of a long time checking and failed to notice the packed of screw mounts, owners manual/docs and that must have been laying on the floor when they fell out of the "new box" they said the just opened. I guess I will have to make amazon my electronics place...something I had hoped to avoid......Richard

A Private User

I bought my computer in November of 2009. Today is July 2010 and my computer has been back 3 times. I just picked it up last night and I am having the same problem. It comes on for a few minutes then shuts off giving me the blue screen The 1st time I took it inthey ran a diagnostic and said there was nothing wrong with it. I took it home and the same thing happened so I took it back this time they reinstalled the operating system, which I had to pay $130.00 for. Once that was done I brought it home and the same thing happened again. I took it back they ran another diagnostic and realized it had a bad harddrive!!! I just got it back last night from them having it for over 2 weeks. On June 26th I took it in, when I called on June 28th asking if they had figured out the problem they said yes its the hardrive and since its still under the manufacturers warranty they can replace it in the store and they would get started on it. I called July 2nd asking if it was ready and they said "Oh, no we need your permission to insall new harddrive...I said I had already talked to a gentleman and he told me he was replacing it. It was there the whole time and had not been worked on!!!! I finally picked it up last night July 9th brought it home and blue screen!! I am on my way to take it back to them, will update on my review once they give me another run around and no I didnt get my money back for the new operating system. BEWARE GEEK SQUAD...

A Private User

--- Get it together Moore Best Buy. After doing extensive research and checking reviews. I found just the right camera to purchase. I decided to make the purchase at Best Buy in my home town of Moore. Well as it turns out that was a mistake, this time. I even called the store in advance to check on availability of all the products I needed. Mind you I was ready to lay down $1,500+ on camera and equipment in one hit. Now granted I know a store like that sells items that expensive every day. But due to the actions of the sales people they closed their books this night $1,500 short (and minus one good sales commission). Managers of Moore Best Buy --- Your sales people need to be trained to take every person in the store as potential customer and show some courtesy. From the moment the first customer steps into the doors in the morning until the last customer steps out at the end of the day. (That last customer was me.) You don’t leave a customer standing around in an area without at least acknowledging them.

Nick Gordon

I bought a TV and a few accessories for it from this store. The guy that was helping me pick one out was David, he was surprisingly knowledgeable on everything in the department and knew the answer to any question I had, which I find to be rare these days as they usually have some kid thats been there no more than a month or 2 trying to sell appliances or electronics they know very little about. Also, Josh, who was the manager or supervisor I think, came over and really helped me out with a deal on a few things to keep everything under my budget. Honestly I was expecting to go in there just to browse TVs to buy one on amazon later but found out theyll even match online-only sites and have the same 24 month no interest financing thing. My whole experience was easy, low pressure, and they had more of a friendly attitude rather than a pushy salesman type, which is the main thing that will earn my return business. Thanks guys