Best Buy

Category:	Electronics Store
Address:	400 26th Ave NW, Norman, OK 73069, USA
Phone:	+1 405-573-9613
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 6

Andrew Brown

My girlfriend and I stopped by Best Buy Mobile to get a rough idea about cost for Sprint service. We were assisted by a employee named Michael, who wore glasses, had fairly pale skin, and black hair. I say this description to avoid any confusion with any other potential employee, with the same name. He stipulated to us that (through his experience with customers) Sprint was poor in data service, and they were going to potentially charge us fees that would otherwise remain "hidden" to us the consumer, because they were in the fine print that most people dont read. He stated that customers complained of poor data coverage that came to him, dropped calls as well, and that they would end up paying fees for going over the out-of-coverage area limits that Sprint restricts its customers too. He mentioned a fellow co-worker who compared her data speeds to his, and hers were downright "awful", as he put it. In short, he made Sprint sound like a horrible idea. Well we decided to give Sprint a chance, to tell us their side of things, as well as see for ourselves what their data service and call quality was like on their phones. Were with Sprint now, and were perfectly happy with our decision. I know Best Buy Mobile sells phones from all the major carriers in the nation, so Id be a little concerned if I was partnered up with Best Buy Mobile, only to find out one of their employees who is suppose to represent my company, is out dogging it to potential customers. Theres a difference between honesty and downright arrogance, and I believe this Michael employee was the latter. Perhaps someone will coach this individual on the importance of fairness, and less opinionated comments (including unsupported facts for that matter), so that customers wont feel their being pressured to not go with a particular carrier. Needless to say, we mentioned this experience to the Sprint sales team, and they were quite simply disappointed to hear about a Best Buy Mobile employee saying information that made their company sound like a poor choice. However, were here to state our experience, and thats the experience we ultimately had over at Best Buys Mobile department. This is in the main store, not the stand alone in the mall, to avoid any confusion between the two. Our two cents!

No Name

Its been several months, but something that happened in this store in December continues to bother me, and I feel that I need to inform others. Just before Christmas, I came to this Best Buy with my father. He is very phenotypically Native American (though some people assume he is Hispanic.) I have lighter skin, but I resemble him enough to be able to tell that I am his relative and, by extension, also not white. We both have masters degrees from OU, and he has a very prestigious position at an OKC-based company, where he has worked for nearly 30 years. On this day, we were shopping for our familys annual "Dirty Santa" game. I was also window-shopping televisions, since I was looking for something larger for my living room. So, we were mainly browsing. We had been inside the store for only 2 or 3 minutes when I noticed a man casually following us around. At first I was creeped out, and I stuck closer to my father. Then, while we were looking at computer accessories, the man struck up a conversation. He asked us what we were shopping for. We told him and he started suggesting very inexpensive items in the store. We tried to be nice and slowly attempted to move away from him. He started following again, and just then, his walkie-talkie started crackling and we realized he was plain clothes security. There was no reason for this. We werent acting suspiciously. We were clean and dressed nicely (the purse I was carrying cost more than the security guard probably makes in 3 months.) We have PLENTY of money AND credit. The ONLY reason he decided to follow us around and assumed we could only afford cheap items, I believe, is because were not white. We havent been back to this store since. When my father and I both decided just after the New Year to invest in the brand-new Fitbits and Aria scales, we chose to patron the Moore store. The Norman store should know that they lost ~ $800 in sales because of racist practices.

CheerfulBiscuit

HORRIBLE! Absolutely the worst customer service I have ever experienced! The customer service representative that I was to pick my order up from is an incompetent fool. Even though my name was on the order, and I had to call corporate for his lazy ass to fix my order while he just stood there, he still was unable to assist me. Anyway, it turns out that corporate added me to a credit card, which dinged my credit, and I was still unable to pick up my order. I was there for over an hour and had an appointment that I was late to due to this nonsense. This location is lucky I am not calling out any names. I will however, say that the store manager is useless as well. I could not count on him to care about the customer. As a matter of fact, do not even bother ordering online and picking up in store. Do not even bother visiting this store. Just order on Amazon instead. I wish I could give this a 0 out of 5 stars!

Beth Brigham

Do not spend your money with the Norman Best Buy. We bought our son a Toshiba laptop last Christmas, have had endless problems with it and they lied about the remedy. We were told that on the third time it failed, they would replace it. Third hard drive failure in 12 months last night, and today we are told they need to sent it out of state for try number 3. My son needs it NOW for a debate tournament. Any advice? Richie Rios is the Norman Best Buy manager. Know anyone in corporate? Glad to have a PR background today because I am escalating this to the top. I have asked my 2600+ friends on Facebook to like and share so I can increase visibility of the issue. They clearly do not value our business and have lied to our faces. Best Buy will never receive another penny from any of the businesses we own. I am appalled and disgusted by their obvious lack of concern and their horrible customer service.

A Private User

After being informed by the staff that it would be in my best interest to invest in the four year warranty which cost an additional 119.99 dollars i proceeded to do so figuring they were aware of issue with the product "your brand". By the time they added all of the totals up i had paid 199.99. Not only was i very disappointed and also very displeased but i would definitely consider this to be poor business. Over the years i have spent several thousand dollars with your company and am a member of your best buy award program. As a manager of a nationwide distribution company i always stand behind my products and am quick to please customers. All in all my opinion is youre more interested in profit then customer satisfaction. Youre losing a faithful costumer and will be contacting the Better Business Bureau. Keith L.

holly hays-cook

Ok first of all I dont know why there are so many bad reviews because when I went to best buy on 9/14/12 I had issues with both my computers and even though they dont give out loaners they gave me a loaner and of course I had to buy it but I will get that money back but to work with me they gave a $100 discount and instead of paying full price on the data backup which is $100 they gave it to me for $40 instead the staff was friendly and fast and did everything they could to make me happy and even went out of their way to do it and my computer only was gone for one week and was told it normally takes 2-3 weeks so they got things done fast even though it went to their service center in Kentucky!!!