Factory Builder Stores - Appliances & Cabinets, Austin

Category:	Appliance Store
Address:	9715 Burnet Rd, Austin, TX 78758, USA
Phone:	+1 512-834-1442
Site:	factorybuilderstores.com
Rating:	4.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 10AM–2PM Closed

Location

Photos 11

Reviews 11

A Private User

Our builder sent us to see Michael at Factory Builders. We were living in one place and building in another so it was great to have a relationship with Michael who ordered all our appliances for the house. I extended the warranty on all the appliances except the dishwasher and microwave as these had always been pretty reliable appliances in the past. Fourteen months later the dishwasher had the major part quit working...two months out of warranty. I contacted Michael who talked with his rep for that brand. She suggested how I might get the dishwasher repaired by a concession, but said it was something I, the customer, must pursue. This was arranged, but after 5 services calls and several months later, I still did not have a working dishwasher. I contacted Michael again who not only got the appliance company to replace the dishwasher, he got a credit so that I could purchase any brand I wanted. He gave me the price I paid for the original dishwasher and the choice of three brands and models that met that price. Within three days after deciding on the brand, I had an installed and working appliance without any extra cost for delivery and installation. Without Michaels willingness to be involved, I dont believe I would have ever gotten my dishwasher fixed; let alone replaced. My hats off to him and the company for whom he works.

Jimmy Harper

We recently remodeled our kitchen. It was tiny and we did not know if it was possible to expand. We were put in contact with C. J. Smith at Factory Builders stores and I can not describe how well pleased we were with the results. It was beyond our wildest dreams. Our new kitchen is amazing. Not only is it larger but the new design makes the whole area more efficient and flows into the dining area and living room giving the whole area a larger smooth flowing space. The color and the design she recommended looks great and compliments the rest of the area. This was not an easy task but it was obvious her past experience and expertise focused on our needs. She explored several options that we never even thought were even possible. The one we selected works great for us. Again I have only positive things to say about C. J. and the staff that did the installation. Everybody was courteous and professional from start to finish. I highly recommend C. J. and Factory Builders to anyone considering a kitchen remodel.

Janine Nicholson

Possibly the worst customer service Ive ever received. I had an issue with a brand new oven and despite telling me that they handle all the interface with the manufacturer, I was left hanging for over a month, without a functioning oven. I ended up having to deal with the manufacturer directly, involving multiple service calls and endless time on the phone, and when the manufacturer concurred that the oven was not repairable, they offered to replace the oven. I called the store to discuss the problems with the store manager and she never bothered to return my call. When I finally reached her in person she was disinterested in speaking with me or even listening to my complaint. As a fellow business owner, I am shocked at the complete lack of post-purchase client care demonstrated. I personally will never do business there again.

Efim Gendler

Our full house remodel needed a new kitchen and bathrooms cabinets. We checked a few places and after seeing a kitchen by FBS at our friend’s house we went there as well. Our designer C.J. Smith was very competent and professional who understood well our ideas and aesthetics .She worked out a design plan that met our needs and was in our budget. She offered many options that helped to finalize our selections. We have ordered cabinets and a pantry door to match in the Kitchen, cabinets for two bathrooms with a tall closet and additional two console cabinets for other rooms. There have been a few issues on the way that were resolved and the final product was amazing! Thanks FBS and great installers Johnny and Maury!

Thomas LaBoube

We recently purchased a complete set of kitchen appliances and a washer and dryer from FBS. They spend a lot of time with us to ensure that our needs were met. We made several changes during the process and they were always receptive and helpful. They were always willing to offer helpful advice and after a period of time, they gained our trust and during the installation phase and maintenance phases, they have shown themselves to be worthy of that trust. They are our first choice for any future purchases and we would be happy to recommend them to anyone needing a vendor whose services they can rely on.

A Private User

Factory Builder and Gabe Sutton are awesome! We bought an entire Viking kitchen from them and while all of the Viking appliances, except for the refrigerator we purchased were great, the refrigerator was a bust! Gabe went above and beyond to help us get the repairs done and when we were finally ready to get rid of the Viking fridge and get a Sub Zero instead, he made it happen! Gabe was a pleasure to work with during our entire decision making process and almost a year later he went to the mat for us to get the faulty fridge traded in. Thanks to Gabe, our appliances look great and work great!

Jordan Sarot

I work for a flooring company in Austin, and we decorate homes for multiple builders. I always send our buyers to Factory Builder Stores to work with Adam. Our buyers want to see multiple options for their custom homes and Adam is so quick to work up bids for every option we can think of, and he does it quickly - and correctly. He makes this entire process so painless for me, its truly a pleasure to do business with FBS. Thank you for everything you do Adam, we appreciate you and your company so very much!

A Private User

We shopped our appliances at Factory Builder Stores, Kiva and Ferguson and the guys at Factory Builder Stores blew everyone away. They were the most knowledgeable, friendliest vendor of everyone in our entire remodel project. The sales assistant Joyce did an amazing job coordinating the delivery and the installers did a top notch job as well. I recommend Factory Builder Stores to anyone remodeling or building a new house in the Austin area. Great experience!

Daniel Reeves

I am a home builder in the Austin area, and have been dealing with Factory Builder Stores for a couple of years now, and have nothing but great things to say. They will beat any competitor’s price and the service is always great. We buy cabinets and appliances from them, they do the installation, and we have found this to be a seamless process that saves us time and takes away the headache. Again, Great Job, A+++.

A Private User

I just purchased an appliance package from FBS in August. The selection process was actually fun. Great showroom. Gabe at FBS helped us through our selection and when it was time to install the appliances, everything was ready to go. Unfortunately, there was a problem with the wall oven. FBS had service out to the house and had the repair fixed before we moved in!! Great experience from start to finish.

sara diamond

Adam Stanaway from Factory Builder helped me select the perfect Range and Ventilation Hood for my home. He was very knowledgeable and easy to work with. Any time I had a question or an issue with my purchase, he was on top of it. He responded to my phone calls and emails promptly and left me feeling very taken care of. I would highly recommend him to a friend or client.