Verizon

Category:	Cell Phone Store
Address:	480 Sam Ridley Pkwy W, Smyrna, TN 37167, USA
Phone:	+1 615-355-6560
Site:	verizonwireless.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 12–6PM

Location

Photos 31

Reviews 32

Sarah Barnett

DO NOT GO THERE!!! I bought an S7 Edge - it had static when playing music through my car auxiliary and from the phone speaker itself. They replaced it and the same thing happend again. After visiting them FOUR times to get it resolved, I finally decided to go back to my old phone and they had the audacity to charge me a restocking fee!!!! The salesman, Tanner, insulted me and was a complete jerk! He should not be in a any kind of customer care position AT ALL!!! This place is a straight up JOKE! Save your money and preserve your sanity and AVOID AVOID AVOID this store!!!!

Evan Romack

It was pretty busy, but once they check you in the wait was short. Ten minutes or so for three people in line. My problem was resolved within about ten minutes. The store has a wide open layout and lots of displays if you get bored. Plenty of seating if your phone still works and you want to play on it. I wouldnt go in without your account administrator, because in order to get a device repaired or replaced you will need those permissions.

Bobby Robinson

I was told an incorrect price about a promotion, then after I paid (the wrong amount) I caught the fact that I was told one price and was charged a price $100 higher. WIthout ever leaving the store, touching the product, or opening the box I was charge a $35 restocking fee. The manager was rude and unhelpful. Avoid this store at all costs. Go to a different store as I am certain they are not all this bad.

Cherie Mann

Unsatisfactory. Would not refund or credit the account for the $50.00 gift I received, nor could they order what I did need even though an associate store had it in stock. Associate Verizon store couldnt exchange because Corporate store wasnt affiliated?!?! All about $$$$ so I have a $50.00 gift I cant use

joe red falzone

I made return visit this afternoon.Was so impressed with our service representative,we asked for him by name.David you are the best! Thank you again for such prompt attention and handling of our needs.

Dan Conley

Our sales rep (Evan) was a consummate professional. Picked his brain on several ways to lower my overall cost of ownership (too many kids and not enough data). Great job!

Lynn H

Had a very good experience when purchasing new pone. Customer service was great with very helpful tips. Music bit loud and didnt care for the rap genre

Trent Hughes

The manager helped me out a lot. Customer service and another store said there was nothing they could do. She found the issue and refunded me $595.00.

Greg McLean

Upgraded a phone there today and the experience was excellent. Branon helped me out and he was awesome. Everything went quick, easy, and smooth.

Efren and Shante Santiago

Each time Ive went in there (to purchase accessories, pay my bill, assistance with my device) the associates have always been eager to help me!

Lisa Stephens

Rude salesperson Named Kelli told me my new phone wasnt defective. If I cant get a signal in my home, ITS DEFECTIVE!

Angela Stewart

Every employee is as helpful and knowledgeable as can be. My favorite phone store. Clean and pleasant atmosphere.

Shane Allen Turner

Friendly staff. Like it or not big reds network is vast and quick but you pay for it.

Dominic Tharpe

Great Service, associates are friendly. Enjoy being helped by Lue Hale.