T-Mobile
| Category: | Cell Phone Store |
| Address: | 450 Sam Ridley Pkwy W #300, Smyrna, TN 37167, USA |
| Phone: | +1 615-459-4192 |
| Site: | t-mobile.com |
| Rating: | 2.9 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM |
Location
Photos 11
Reviews 19
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Andy Lay
Horrible, horrible experience! If you are not buying the coolest and newest phone the staff has no idea how to deal with you or answer questions. Manager repeatedly told me how a warranty plan worked in a loud, obnoxious manner. While I said I understood and wanted him to answer how it pertained to me and my situation. He kept telling me the same thing over and over even after I asked him to stop and move on. He could not answer my questions. I spoke with T mobile reps on the phone. They listened and were helpful and apologetic. They are the ones to talk to if you need anything. Silly me thought face to face was better. Going off my experience and recent comments, T Mobile needs to focus on the training and culture of the store. They dont seem to care and be too worried about how they treat people and act!
MO
mosa elasouad
I went to buy a phone as a Christmas gift and paid the full price $900.00 phone. They asked me for a copy of my driver license and I refused to give them my ID information to keep. I showed them my driver license to verify my credit card and they still asked for a copy of my driver license. I refused again and they said they have to retune it and not to sell me the phone and they did. I even told them if I ordered the phone through the customer service they will not ask me for a copy of my driver license and they still insisted to have a copy of my driver license. Please be aware....
LE
Les Vestal
Not sure where to start with this store. Out of the 20 times I have been, I have been satisfied with maybe 3 of those visits. Been with T-Mobile for 10 long years. This store is a joke for the most part. nothing is consistent. Its a new deal and stroy with each employee. Other comments are so on point. I think they have a circus clown that conducts all training! Management and the staff absolutely kill this place. Its so obvious because you rarely see the same person twice! Do something T-Mobile!! This third party retail spot is killing your brand. TRAIN THEM!
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Rebekah Shoemaker
Loved the energy everyone was very friendly and all smiles! To my advantage though I had an all star 9 month old who stole the show. Costumer service was friendly but I just so happened to get a new employee that didnt have much experience but I was pleased that the supervisor was able to fix everything had he not done that Id be unsatisfied. Its just like anything though you have to check everyone on everything and dont just expect the person in the position to know what theyre doing not always the case.
CR
crystal Walden
We have had tmobile for 12+ years and latley we drop calls. - I had a representative tell me Im better off going with another provider. -I had a representative tell me sorry I can .... And than never deliver. -I had a representative tell me its our phones they are out dated (just paid them off 2,100 4phones) -I had a representative tell me its the Sim card so bought new ones I could go on would not recommend tmobile better off with the over the counter pay as you go phones bought one for 20 works great
DE
Derek
If you are smart, you will quickly recognize this place as a waste of your time and money. Be informed by calling T-Mobile or checking their website for specific information and programs -- all you will find here are liars. Tip: Employees should be held accountable for their poor and unprofessional service or fired.
BO
bonnie bryant
The sales associates are helpful for the most part. Some of them are mis-educated on Tmobiles rules and regulations and we often have to call customer support while we are standing in the store. This is an issue more with Tmobile not so much this particular store
IN
Ingrid Smith-Rowland
Wonderful staff...will work very hard to find solutions, and help with issues concerning phones or bills. They helped me find a phone for my sons birthday, after i had looked all over town!! Best staff hands down! Christian..KoKo and crew...thanks!!!
CA
Cal Lundervold
Customer service here is the worst. You need to go here knowing more than them, about their own deals and specials; or you will have a poor experience. Still the best deal in cell phone service
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Lourdes Pastor
Es un excelente lugar muy buena atención ademas es rápido el servicio,
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Andrea M
This location has very poor customer service. Plan to wait an hour! I asked how much longer and the workers looked irritated. You are better off with Verizon!
CH
Chris Senecal
Great friendly service. answered all questions that I had. I would highly recommend to friends and family.
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UhOh ZDay
Always difficult to work with. Never leave the store feeling satisfied with the experience.
CH
Chris McKnight
Daysha was excellent at transferring number and setting up my Get out of the red card.
DE
Derrick H
Great staff but, the T-Mobile system is very slow, so it takes a while to do anything.
ME
merna naseif
Worst service ever, they didnt welcome us and they didnt even know how to help me.
ت
توته البنوته
Bad service slow speed internet.....
DE
Denise Wilson
Very nice and helpful
MA
Margaret hurst
Just nope.
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