Category: | Electronics Store |
Address: | 2311 Gallatin Pike N, Madison, TN 37115, USA |
Phone: | +1 615-859-0115 |
Site: | stores.bestbuy.com |
Rating: | 3.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Bianca Williams
My experience was pretty bad. A combination of wasted time, gas, misleading information and some bad customer service ruined my TV buying experience. False advertisement for a open box tv listed online as being excellent condition. I called to check and was told that all parts were found except the stand which was being located so I drove an hour out in the rain at night only to find out that it was a display tv that had sitting on display for over 8 months and there was no box, no remote, no stand, etc. After about 20 minutes of searching with the very nice sales and customer service male reps, I realized they were looking for the wrong stand. While I was sitting as they were completing their closing duties, I looked under one of the floor spots that they didnt think to check which was the floor base under a wall of nothing but the TV brand I was buying and was finding parts. As I started finding parts a supervisor asked me to come to the front so she could help me which felt more like she was trying to rash me out of the store because they had just closed. I get it because I WORKED AT BEST BUY in the past. But at that point were not really trying to help find the parts. They offered to discount the price of a random universal mount online. I asked about if there was something else they could do since there were tons of other tvs there of my brand, but they said discounting the $25 for this random mount/stand online was all they could do. Personally, I wouldve been satisfied with a $10 discount for a in store tv. The supervisors were all aware that I drove from murfreesboro at night in the rain but there was just no compassion or genuine care about me being there and wanting to leave with a TV. I generally can tell when there is weak and poor customer service vs a true concern and desire to help. I maintained my polite composure while communicating that I was more than interested in wanting some sort of resolution that wouldve allowed me to leave with a functional tv for that night. She kept asking me to drive back up another day. I told her it was an hour away and I work over 60 hours a week at 2 jobs. She looked and sounded as if she could care less and she would cut me off when I attempted to explain things such as we were looking for the wrong stand. So that supervisor who was clearly indifferent to me as a customer and as a person who was inconvenienced and impacted negative by their mistake made up my mind to buy from another store altogether. On the other hand thanks to the 2 guys who did try to help.
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Julie Grower
Purchased a camera for a trip. The only well-reviewed one in my price-range was out of stock except for the floor model. They had a box and manual for it so I bought. They did not give me any discount beyond the sale price for this item. I took the camera with me overseas after test-using it once. It took an "OK" picture. When I got to my destination I tried to charge the battery. Left it plugged in to charge all night and it would not charge. When I plugged it in the charging light flickered, which indicated a bad battery. Called customer service and all they did was transfer me to a supplier where I would have to order AND pay for the batter as well as shipping myself. That supplier said the battery was no longer available or in stock and they did not know when I would be able to get it. Since then I have spent at least 1.5 hours on the phone trying to figure out how to return the item because I will not be returning to the U.S. or be near any Best Buy store within the 15-day return policy. I cannot get anyone from the store on the phone, on hold average of 8 minutes and then it just disconnects. Tried the Primary support dept. which lied and said they were sending me a return label which never came. A support person told me for my trouble they were sending me a $50.00 gift card, but the only way I could return it was directly to the store unless if was purchased on-line. (this was a $125.00 camera) Then I was sent to Customer Relations which tried to call the store but they were not yet open. They told me to make sure I call back that day and they would advocate with the store manager for me. I called back 3 hours later and was never able to get anyone from Customer Relations. I got transferred 3 times to the wrong department and finally disconnected again. When I called back I was told there would be an 8-10 minute hold just to get someone in primary support. I am now trying to call the store directly again and so far have been on hold at least 10 minutes. This company has THE WORST customer service I have ever, ever experienced, bar none. Do not shop here.
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The Reaper
Best Buy in Madison (and probably in general) needs less workers walking around with their tablets and earpieces or in groups of 3 leaned against a counter laughing with each other, and they need more people who know what things are. Its not the first time Ive walked out thinking "this place is completely clueless." Went today to purchase an in dash GPS/etc unit and set up an install ($1200+) asked 1st guy for help, off the clock, he tried to call someone, no answer, he told me to wait bout 5 minutes then go to customer service. Waited 10 minutes, went to customer service, she called and said "someone should be back there soon." Few minutes later a worker came up, I was waiting on eye contact and he was sideswiped by some teens who werent going to buy anything anyway, just wanted to play with stuff. Then he said he was "busy with others, hed be right back" 10 minutes later 2 more workers came to the car audio main computer joking and busting change open, I said "excuse me, do you know about the car electronics?" she said "yeah but were busy, we will call someone for you." Waited another 5 or so minutes and another worker came through. We made eye contact, I nodded, he nodded, I pushed myself away from the shelves to approach him and he turned away real fast so I thought "he must be busy too" then a guy came outta nowhere and said "I need an adapter" and the guy said "sure I can help you with that" and off they went. I pride myself on the patience I have learned in life but I about lost it today in this store. I understand things and people can get busy, but that wasnt the real excuse today. There are what? 30 workers in blue on the floor at any given time? maybe 30 customers and I only saw 2 floor workers helping someone and the rest were "busy." Busy goofing off! So I caught the original guy I talked to on the way out and let him know they lost over $1200 today (big deal, its freakin Best Buy right?) He was sorry... really the whole place is sorry! Guess I should go back to being more aggressive, next time Ill push those kids right out of the way