|Address:||11700 Olio Rd, Fishers, IN 46037, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
The new store has been hit or miss at times. Tonight was a huge miss that ended up being a hit thanks to one manager, Bryan. My wife ordered a quick list order earlier in the day and had to work in the evening so I had to go pick up the groceries with my two young boys. They were not in good moods. When I got to Kroger the associates working were young but nice. They were carrying on a teenager style conversation while loading my groceries. One of the teenage boys asked me where I wanted my bread. I told him to put it in the back with the rest of the groceries on top of everything. To him that meant to place it under a case of water with some other groceries. On top of that they placed the produce loose in the back. Needless to say, the was a mess of grapes all over the back of my car. I was upset when I saw all the damage, so I called in to complain and got hung up while waiting for a manager. When I called back, I was less than happy. I spoke with a manager named Bryan, who took the brunt of my frustration. To make things right, he took a list of what was damaged and drove it out to my home! Who does that these days? Normally, they would have made me come back in. Not only did he drive it out to my home but he brought double the amount and included some popcorn for my kids. This is the way to keep a customer! Before Bryan intervened there was no way I was going back to this store. Because of his efforts, he will keep a customer and I hope this post gives him some recognition and praise. Thank you Bryan.
Well today was a terrible experience at Kroger. Dee the cashier took my coupons and then forgot to enter them. I pointed this out to her and she said, "Since you had inserted your card, it processed it." I asked how she was going to fix this and she told me she couldnt and that I would have to go stand in line at customer service. After standing in line for 10 minutes I said to Parker the Customer Service rep, "Sorry you get to deal with an upset customer," and explained. He said half laughing, "yeah, that happens a lot, Ive even done it a few times myself." I told him that it doesnt happen to me all the time and that is not what a customer like me wants to hear! He just shrugged, "were just human, not robots." Hey, Parker, how about: " I am sorry Sir, let me fix this for you quickly."? Since I was the only one who actually, said the word, "sorry" let me say to the Olio Road Kroger: Sorry, I am gonna try the new Meijer or Fresh Thyme Market next week. Considering we spend over $6,000.00 each year at that store, maybe sorry isnt the right word...
Well I thought this Kroger was really great until a family member witnessed an employee not washing their hands in the restroom and then going into the deli and bakery dept. Do you know how disgusting that is? This turned my whole families stomach. I do not even want to buy food from those areas anymore. Kroger that is really nasty. You could sicken so many people with employees doing that. I suggest you nip that in the bud. I noticed in the bread department the fresh breads in the bags had a ton of moisture and looked wet and or could develop mold. It is like they are not checking food to make sure it is still fresh. The good is you can get clothing items and such. Great veggie and fruit area. The Starbucks is good. Kroger please stress to employees they need to do sanitary things to work with food.
Overall, I like this store. I do think they over built the merchandise section, and could have done a lot more for the community here by extending the food selections to have more options. Similar to Market District in Carmel, Hy Vee in Iowa/Minnesota or Jungle Jims in Cincinnati. The reason for the poor review today. I was buying food from the service meat department. The service person grabbed my chicken, then proceeded to use the same hand, with the same glove to grab, bag wrap and ring up a piece of tuna I asked for. Ive had food poisoning before. I dont enjoy it. I dont know if I will ever be able to buy from this service meat counter again. No excuse for not washing hands and changing gloves.
This was the most disgusting store I have ever been too. The service was awful and the people who work there seem to have better things to do then help out a customer. The clerk was very rude and the person packing my bags seemed to not care (he put eggs in the same bag as sodas). I even tried to laugh it off and politely tell the young lady that I will pack my bags but she rolled her eyes and brushed me off. I recently just moved here a few months ago and this is the only grocery store that is close to my home, and I would rather drive the 30 minutes to go to a different grocery store. Save yourself the trouble you will be glad you did.
Variety, friendly, helpful staff (USUALLY a sign of good management), well - stocked shelves and items available that one wouldnt think are needed until in the midst of shopping result in a great shopping experience. Non - food items are of decent quality and mean trip to another store for like items may be unneeded. While not a super store per se, enough is in good supply to mean traipsing back and forth, back and forth in super store hell can be avoided, at least for one day. Sushi daily made, Starbucks, and freshly made gourmet popcorn of many flavors are among the wonderful extras offered here. Take a trip and enjoy!
Very large store with anything you need. Has a pharmacy, a health clinic, a gas station, a fresh/local food section, a good selection of toys and clothing, and obviously lots of food because that is the main purpose. Staff is helpful when you need to find something, which is likely to happen because the store is large. But they have a directory hanging from the ceiling, so that helps. I submitted photos of interesting items I saw in the store, such as diamond ice cubes, cool looking plates, and an unusual type of tomatoes, as well as some other typical grocery store photos.
The only 2 times I have been to this store my purchases have rang up incorrectly, most recently this morning. The mega event started and none of my 10 items (2x "Buy 5, Save $5") rang up with the correct price or discount. My Catalina also didnt print out (same as my 1st trip there). I went to customer service only to find it didnt open until 8am -- now I have to make another trip back. I said I would never return but needed diapers and this is the only Kroger on my way to work.
This Kroger was recently built to replace the old and small Kroger store. This new store is absolutely fabulous. Great selection of products and an absolutely great layout featuring "split" aisles that keep you from having to walk the depth of the store to get to another aisle. The store also features an expanded pharmacy, clothing, and home goods. Curbside pickup of groceries is available at this location.