Category: | Appliance Store |
Address: | 7106 Crossroads Blvd # 201, Brentwood, TN 37027, USA |
Phone: | +1 615-373-1366 |
Site: | siano-appliance.com |
Rating: | 1 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–4PM Closed |
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A Private User
Purchased a new appliance from Sianos and it was installed about one month ago. Installer and I noted that unit was dented prior to install and we notified company and requested replacement part. TWO WEEKS LATER after many calls to Sianos personnel, a rep came to our house to verify that the unit was dented. He was not even told why he was there and asked me what I had purchased. His notes said: "Check Unit" I called Sianos and they assured me replacement part would be ordered. TWO WEEKS LATER: I called inquiring status on part: Backorder. No one had bothered to call and tell us. Were now being told that replacement part SHOULD arrive in 3 WEEKS. Owner Zach says he wont refund us for the unit despite all the issues and lack of communication on his companys part. DO NOT PURCHASE FROM THIS COMPANY.
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Nina Ingham
I paid a lot of money for a new stove and downdraft. The drowndraft was broken when it arrived. Siano said no problem they would fix it. I asked for a replacement. They refused. I had to wait at home for the repairman on two separate afternoons. I asked for partial reimbursement. Siano refused. I would never use these people again. They do not stand behind their very expensive products, said it is not their issue. Told me to take it up with the manufacturer. Go anywhere else, unless you have money to burn.
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ethden
Avoid Siano. Extremely poor customer service. I ordered a refrigerator and was told delivery within 10 days to two weeks. And if for some reason it was back order, they would let me know immediately. And of course they charged my credit card immediately. After two weeks I learn it was on back order the whole time with no near term availability. They dont communicate and they dont follow up. You can surely do better elsewhere.
MA
Matt Goudy
Please contact me before buying anything from Siano. I will share my experience with you so you can make an educated decision. Should you choose to jump right in, DO NOT USE their 3rd party installation companies! Email directly at [email protected] and you can thank me later.
TH
The Builder Resource Group Bradley Schaubert
Zac in appliances is the best. he really gives my clients the best service