Sears Outlet

Category:	Appliance Store
Address:	6022 Crawfordsville Rd, Speedway, IN 46224, USA
Phone:	+1 317-248-2445
Site:	searsoutlet.com
Rating:	2.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 34

Reviews 5

M. Smith

If negative 3 stars was an option, that would be my rating. Its May 10th and I ordered a refrigerator and paid for it on April 28th. The delivery person who showed up on 5-3 refused to deliver it due to soggy grass hed have to cross, and wouldnt stop interrupting me when I tried to tell him that I had several sheets of plywood to lay across the 20 foot expanse, I actually was never able to get the sentence out. He kept calling me Sweetie while being incredibly rude. When I finally asked him to stop interrupting me, and tried to go on and explain about the plywood he interrupted me again, to say "Well Sweetie since youre being so hostile (I wasnt being hostile at all), Im just gonna take a video to protect myself and call this in as undeliverable." He then proceeded to video a mud puddle several yards away from the delivery path, and when he called his boss to get permission to deny delivery I heard him lie with my own ears about the conditions, including telling them that my well-maintained gravel road was a mud road. Since then it has been a nightmare. No one called me to reschedule delivery, no one hardly ever answers the phone at the store and when they do, they say my fridge isnt there now so it must be on the truck. The delivery service, XPO Last Mile says it isnt on the truck and they have no orders to deliver to me. I call both companies every day in search of my fridge. I emailed customer service yesterday and got a reply today, theyll look into it, please allow three to five business days. This has been one miserable, frustrating and infuriating experience, that has my life hostage. Already am cancelling Mothers Day Dinner here for Sunday, as I have no refrigerator. I would ask for a refund but I thought maybe trying to get it here would be faster than what Im sure would be a long wait for the money. I cant go elsewhere and just get another fridge because they have my $830.00. I will never give a single dime to this store ever again (we own and operate a landscape company and for 20 years have used nothing but Craftsman tools and hand tools, and that stops today.) As for me, Ill be spending the time Id normally be pursuing my fridge, or preparing food, filing complaints. Starting with the Indiana Attorney General complaint division right now. Then the BBB, then the news, Call 6 for help. Ill be letting my thousand friends and family members on facebook know all about it, and telling everyone I see to stay away from Sears. I am traumatized. Save yourself money and time and stay away from Sears.

Jason Blosser

10/10/2016 UPDATE: ALL of the Kenmore "Elite" appliances we bought 2/27/2015 have either completely died, been serviced more than once or otherwise failed us completely. I called Sears to have a service tech come out to repair the refrigerator, and it will be 28 days (!) before they can get someone out here. I will never ever buy from this store again, and if I ever see Dusty, our sales rep, shed better walk the other way. ORIGINAL REVIEW: We bought a new house, and my wife insisted on buying scratch-n-dent items to save money. The dishwasher looked great, but once delivered, it was apparent someone had installed it previously. There was foul, moldy water in the system, parts were missing and our sales rep never told us Bosch has a proprietary wiring harness. It went back. Our Kenmore (allegedly) "Elite" refrigerator was a nightmare. I drove 45 minutes to the store three times, and the sales reps only consolation prize was a half-used bottle of stove top glass cleaner. The frige was delivered with more scratches than when we saw it in the store, handles promised to be replaced prior to delivery werent, and the water reservoir bottle INSIDE the door was shattered and flooded our kitchen when we hooked up the water line. Given where this water-holding bottle is located inside the door and ice compartment, it had to be damaged at the factory and intentionally installed. Next time, and my wife agrees, we will be buying new from a reputable local appliance store that offers guarantees and local service.

Kevin Olson

Final Edit: in the end they took care of everything and I am satisfied. Once in touch with right folks it got taken care of. My personal issue would have been solved if they offered a higher quality vent for dryers. Still wasnt the greatest ever experience but in the end adequate. Utter incompetency with installation and customer service . Bought a dryer there, two weeks in at least the dryer is fine. The installation however was completely inept, after using the dryer twice the dryer hose detached from both the wall and unit and was torn. When trying to call to address I was told to call central delivery by local store, then the local store by central delivery. Then the local store clerk had no idea what she was doing and told me shed have a manager call (still waiting a few hours later). Suffice to say that the money savings to this point is not worth the risk and headache. Edit: I finally did hear back from the manager, she was cordial and said shed have the delivery people get in touch, hoping for an adequate resolution. Update a couple of days later; they did not supply the install company with any of the parts needed to replace the faulty part at time of purchase and so the saga continues, when calling to speak to a manger that can assist, nearly 4 hours before the scheduled close time, there wasnt one to be found.

Karla Johnson

I purchased several large appliances at this store. I also want toe purchase a chair that I really wanted. When my order arrived, I did not have the chair. Upon closer inspection, it was originally included in the number of items to be delivered but someone scratched out 5 and put 4. Without clarifying our order, they shipped us everything but my chair. Apparently, the sales person neglected to charge us for the chairs. Not a huge problem but trying to get the situation rectified was a nightmare. I couldnt get anyone to answer the phones when I called and once I did (after calling the corporate customer service number) I was told that the manager would see if he could find my chair in the warehouse and hed get back to me. I spoken to him once when I called him and I yet to have a satisfactory solution to this problem. Customer service and response to issues is nonexistent. I will be going to other stores from now on. This store has seen the LAST of my business.

Randy Hunter

I bought a stainless steel refrigerator/freezer for my mother, Sharon. I received EXCELLENT service from the sales clerk named JerriLee. She was very helpful and kind to me. She really helped me look over the different models and pointed out the different amenities in making the selection. The 2 gentlemen that delivered the product and installed it could not have been more professional. They drove through terrible weather conditions to even bring my product. They were a little late, which was understandable considering the weather. They called and kept me informed of their arrival time. I was very impressed with their knowledge of installing and ability of lifting two very heavy appliances. After installing, they even asked me if I had any questions on the product. I could not have asked for any better service. Thank you Sears Outlet and Delivery Installers.