Audi Devon

Reviews 4

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H Saki

This review is regarding an unpleasant experience “dealing” with Leo Sam, the manager. Read on to find out how he lost $65,000 in business and any future referrals from me to Audi Devon. THE STORY I went in to the dealership to see if they can price match or beat a deal I had from another dealership. The reason I went in to talk to Audi Devon was because the other dealer I was working with was having difficulty locating the car I wanted with the exact color and options. Audi Devon had one in their lot, so naturally I went there. I Dealt with Gary, an Audi sales rep, who did a great a great job. I told him my story and told him I had paperwork from the other dealer (to show him that I wasnt playing around) and asked him if he can beat the price on the paper. He went over to his manager, Leo Sam, who gave him some numbers. Gary came back with those numbers, and I told Gary that those numbers didnt agree with me, but that it wasnt a big deal. So I told him to grab the keys for my car (the one I was going to trade-in that they were appraising) so that I can leave. So far, so good. Gary was to the point. Gary went to go get my car keys, but Gary stopped at his manager, Leo Sam’s office one last time (of his own volition) to see if Leo Sam can make the deal happen. We (me and my friend) werent seated too far from the office, so I could hear Leo Sam talking in a loud voice in the office saying things like "No! If he really wants the car, hell take the deal!" and "He is the one who called us!", like he was doing me a favor. His reaction to my simple request was a little too much. I was about to leave anyway, but that unprofessional attitude didnt sit well with me. For instance, if I am looking for an Audi car, of course, I am going to call an Audi dealership, not Wal-Mart, so saying "He is the one who called us!" makes no sense. I have always called dealerships to purchase a car or went to their business location and I have never heard a snotty remark such as “You are the one who came here, so if you don’t like it, don’t take it”. As for his other tantrum "No! If he really wants the car, hell take the deal!", that also makes no sense. I went in there to see if they can beat the deal, nothing more. He could have just said "No.” instead of going ballistics. He didn’t even come out to say hi, he was in his little glass office goofing off with his co-workers the whole time. This unprofessional, snotty and entitled attitude is not expected of a manager and he lost $65,000 in business + any future referrals. He also gained this review for Audi Devon. I am thinking of contacting Audi corporate so they can address this unprofessional behavior. Thanks for reading :)

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Derek Pollock

Last week I leased a new RS5 from Leo Sam and the Audi Devon team. I’m taking the time to write this review because of the great service and straightforward and honest approach that everyone in the Devon dealership took with me. My transaction was a little complicated as I was trading in a non-Audi car and leasing a new Audi. After locating the car I was interested in on their web site, Leo Sam - he handles Internet inquiries - was really great in providing immediate responses, clear answers, detailed pricing as well as leasing options for me. When I asked for a digital copy of the window sticker, it was in my inbox in less than a minute. Applying for the lease was simple and quick via the dealership web site. When I arrived at the dealership to sign the paperwork and pick up my new car, everything was exactly as we discussed on the phone, down to the penny. There was no pressure, no self-serving sales hype, nothing but great customer service and a really caring staff. When I walked to the parking lot to see my new car, I was met there by John McKinley, Audi Devon’s general manager, who wanted to introduce himself and ensure that I was happy with the buying experience. The entire dealership, from the top down took that same approach with me. The actual delivery experience was great, the team takes great care in ensuring that they explain everything you want/need to know about the car you are getting. The car itself is excellent, great to drive and I’m really happy with my purchase and the service from the dealership. Over the holiday weekend I let a friend who has a BMW drive my car and they were beyond impressed. The Quattro all wheel drive and the dual clutch transmission are really quite amazing. I referred my friend to the Audi dealership in Devon because of the great, honest and caring service they provided. I would not hesitate to refer others to Leo Sam and the Audi Devon team.

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Gregory Larson

I purchased a pre-owned 2009 A6 about 6 weeks ago and my initial experience was great. I was offered a very fare purchase price and trade in value. The sales process was great and Audi Devon replaced some worn interior pieces as part of the deal. About 3 weeks after my purchase, the oil level warning light came on. I added oil as per the owners manual and the level seemed fine. A few days later the warning light came on again. I called the dealer, scheduled an appointment, and brought my car in for service. I was told that a breather valve must be replaced and that oil had been spraying on the underside of the car. The cost for the repair would be $1,340. This was after owning the car for three weeks and driving .650 miles. The dealership told me the repair was not covered under the 30 day warranty and I would need to pay the full amount. I begrudgingly agreed as the repair had to be done. The service advisor did get me a 15% discount on the repair, but that was all Audi Devon was willing to offer. I purchased my car from Audi Devon because of the reputation as a dealer with integrity. I have know discovered I was incorrect. Telling a customer that the car they have owned for three weeks is in need of a $1,340, and the dealership will not cover the cost is outrageous. I feel that the dealership took advantage of me by telling me the car had no issues when I purchased it, then charging me $1,340 for a repair 3 weeks after I bought the car. Shame on Audi Devon.

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CFrissora

My experience at Audi Devon with Tom Himsworth was exceptional. My old Audi finally hit retirement at 190,000 miles (go Audi!). Not having shopped for a car in a long time, I wasnt looking forward to it. Wow, the process couldnt have been better. Honestly. Tom made the experience pleasant and easy. First, he really listened to me -- all of my needs and the trade-offs I was evaluating. Second, he guided me through options I hadnt considered -- some I pointedly rejected out-of-hand, until I thought about his ideas and realized he was right. Throughout all of this Tom was friendly, patient and well informed about options that would best meet my needs. He was not pushy, only helpful. I purchased an Audi A4 and adore it. It was a fantastic decision and I would not have made it without Toms input. Finally, the rest of the team at Audi Devon came to recognize me (I was there a long time and stopped by a couple of days in a row). ALL were friendly and welcoming. All of the staff that Ive worked with through the purchase process and follow-up items have been the same: friendly and well informed.

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