Willis Ford

Reviews 4

JO

Joshua Schmidt

I originally came in to Willis Ford of Smyrna because my 2012 ford f150 3.5 ecoboost with 68,000 miles was running horrible. I would push the gas and it wouldn’t go anywhere. So they diagnosed it and determined it was the VCT Cam shaft phasers and recommended while they were in there to replace some other parts, which included the timing chain, guides, tensioners, etc. So I agreed to do the work, and the total bill was $2900.00 which ford assisted with $1200.00. I came to pick up the truck and look at the work performed and there was minor mistakes, like a hose left unattached to the valve covers and the charge pipe on the throttle body was not fully seated. The next morning on my way to work I hear this loud pop and the motor starts running rough. So I drove back to willis which Rick Catterton the service manager at first said there was nothing wrong with it and proceeded to rev the engine up off the limiter in the shop, but I insisted he drive it and it was found that the charge pipe that was supposed to be tightened was disconnected. All the while I get to miss 2 hours of work. So I drove the truck and everything seemed fine for a little over 3 weeks, and just over 500 miles. Until on my way home from work while getting up to speed from a stop sign the oil pressure light comes on, indicating low oil pressure. At the next light the engine started knocking like a diesel and would barely run. So I call up willis and ask if they could bring a tow truck, but was told they don’t have one. So I limped the truck over there, and waited to hear back. I dropped the truck off on Wednesday and received a call back on Monday early afternoon. They proceeded to tell me that the engine had spun a bearing , bent a rod, and that I would need a replacement long block costing $8100. So I ask rick if he is going to take responsibility for this, due to the fact that they just did major engine work in the immediate area. Rick was adamant in his decision that he was not in the least bit responsible for this. I asked that maybe it was possible the mech, you know being a human and all, made a mistake or left some dirt,rtv, etc causing the bearings journal to get clogged, etc. Rick still said no. So I asked how this could of happen. He said “I don’t know, It just did”. So you mean to say you don’t know how this happened, but you do know it wasn’t you. They then proceeded to charge me $540 just to look at the damage that was done to the truck. I called ford Corporate and they advised me to go to another authorized ford dealer due to the fact that the service manager would not work with me. I WOULD NOT recommend getting your vehicle serviced here just due to the fact that they don’t stand behind their work, and it could end up costing you thousands. I Ended up getting the entire engine replaced by another ford dealer, and ford corporate paid for almost half the repairs.

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A

A Private User

Thanks to Janet Hovis at Willis Ford for the outstanding and professional service she provided in assisting me with my purchase of my 2011 F-150 4 x 4 SuperCrew. She had called and asked a time that would be convenient to come in and discuss what my needs for the selection of my new vehicle. I came in that same day and she took the time to discuss the new features and asked which ones I preferred. She explained that she did not have the exact vehicle on the lot but there were several that were similar and I could test drive one that would give me an idea of how the truck handled. Janet said that she could search for the exact vehicle and see if it is available. Janet had found the vehicle I wanted and within 1-½ hours, I was signing the paperwork for the new truck. No pressure whatsoever. I took delivery a few days later. Janet had come in on her day off to take care of the delivery process and showed me how to work the Sync system, as well as introduce me to the staff in the Parts and Service department. The day after delivery, Janet had called and asked how I liked the truck and if I needed any other assistance as a follow-up. All I can say that this was the best car buying experience I have ever encountered. Excellent service, professional, knowledgeable, and good price, what else can you ask for? Well done!!!!! At Willis Ford in Smyrna, you walk in a stranger and when you leave, they will treat you like family. Highly recommended and you will NOT regret going there!!!

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NI

Nikole Prophet

This was my greatest auto purchasing experience ever! I purchased a pre-owned 2011 Hyundai accent in mid april from Willis Ford. This dealership has a huge selection of wonderful vehicles that they stand behind. From start to finish my sales consultant Paul Caple was absolutely awsome. He was very down to earth, personable, & patient in assisting me to test drive several vehicles and find the right fit for my needs. He asked the right questions and provided accurate answers for all of my questions. Even the credit manager took his time in explaining my loan & warrantee information to me and handled my questions accurately & very professionally. This dealership is a one stop shop since they also service all vehicles sold. I was greeted with a warm welcome by all personel and treated with the utmost kindness & respect in every interaction. Paul knows me by first & last name and even after the sale was complete he went above & beyond the call of duty by personally changing my temp tags out for my permanant plate when it had arrived. I left the dealership confident that I made the right choice in the car I purchased. I remain very impressed in the honesty, integrity, & overall quality of the dealership & service that I have recieved. If you are in the market for a new or pre-owned quality vehicle I recomend making Paul Caple & the Willis Ford dealership your one stop shop for an excellent experience!

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A

A Private User

Janet Hovis and the team at Willis Ford provided great service from start to finish as I looked to move from my old car to a 2012 Ford Fusion. From the initial email to the first phone calls, through meeting and test drives, to conclusion and hand over of the car, everything went smoothly. Janet was courteous, accommodating and ensured I got exactly what I wanted from the deal. She was attentive, whilst not being pushy, and was prepared to listen to all my challenges and meet them. The rest of the team dovetailed from Janet, ensuring the financial side was smoothly executed and the handover and Sync overview was meticulously handled. I would highly recommend picking up the phone or dropping an email to Janet and team if you are in the market for a new vehicle, you will be treated as a true customer, in a partnership in completing the deal. A word about the Ford Fusion - I have had it a few weeks and its performance so far on the daily commute and little trips around locally, has been excellent. The ride, handling and economy are all good, and in the class you will be hard pressed to beat this vehicle. Its worlds apart from the Ford of 5-7 years ago, and well worth a look.

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