|Address:||155 Culver Rd, Rochester, NY 14620, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM|
I had a great experience in the store when I initially bought my chairs. The sales lady helping me (Shaena) we very helpful and knowledgeable. I got an email about 2 weeks after they were delivered that the chairs were on sale. I was initially very frustrated when they would not refund me with a price adjustment for the difference. They said they only do that within a couple of days. I decided to call the corporate number. They decided to give me the refund. It was only about $150 difference which to them is nothing Im sure but to a customer like me is a lot of money. Im very glad they were able to honor the sale price for me.
beautiful style furniture but buyer be ware, terrible customer service! after spending $2000.00 on 2 sofa tables , I am now stuck with a table that was damaged during their polishing of the stone table top. They said that it is the natural characteristics" of the stone and would replace it only if I paid a 10% restocking fee!! I have a small business myself and I would never dream of treating a client like this. Walmart gives you better customer service! very unhappy.
Went in thinking Id browse for a wedding registry. I was struck by the enormous magnitude of the prices. If this was Manhattan, Id get it. Fine. Charge a bizillion dollars for an end table. Great. People in Manhattan are disgustingly wealthy. But in Rochester, NY? Really? Who in Rochester- working our cruddy service industry jobs- could possibly afford Arhaus prices? Who in ROC is Arhaus target sales customers...?
Furniture is absolutely beautiful but I do have to agree with others than customer service is lacking. Have made several purchases here over the past 2 - 3 months and have been consistency underwhelmed by the service and frustrated when an issue arose. Thankfully corporate customer service was able to resolve an issue that the store "wasnt sure if they could address" fairly quickly.
Each time you buy anything no matter the size you will be charged 149.00 + tax to have it delivered...even if you can carry it out. I paid almost 500.00 in delivery charges in one year for three purchases. Im done with this store....also the prices are the same all year no matter what the sale is.
I will absolutely never buy anything from Arhaus again. I have never experienced a worse customer service in my life. The furniture is overpriced for the service that you get.
Over priced furniture compared to quality of each piece.