ROC City Furniture
| Category: | Furniture Store |
| Address: | 171 Clay Rd, Rochester, NY 14623, USA |
| Phone: | +1 585-272-1250 |
| Site: | roccityfurniture.com |
| Rating: | 2.8 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 10AM–8PM 12–5PM |
Location
Photos 46
Reviews 11
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Grace Carter
Im not one to write reviews, but this place has really burned my biscuits. My parents bought me a bed and dresser set as a gift about three years ago and the quality is obviously subpar. Initially, the furniture store had to reorder the dresser because the first time it was delivered to our house, we opened the box and saw that the finish was bubbling and peeling in different areas. Obviously that was a no go, so they ordered another dresser, this one was acceptable (although even the second dresser still has some imperfect areas, but it was much better than the first dresser). The bed is fine, so its possible there are items in the store that will last and be sturdy items - but the dresser I got - NOPE. For the past year or so, the drawer slides have been weakening; I pulled out a drawer the other day to find that the rolling wheel was bending in and the slides were pretty much shot. I dont think that a drawer of t-shirts should be too much to put in a dresser drawer. So now I am shelling out more money to get all new drawer slides at Lowes, which, in the process of replacing, I discovered that at least one of the slides had been stapled on - Im assuming because whoever the manufacturer is was taking shortcuts. Thats just ridiculous, in my opinion. I also have to replace all 6 drawer pulls, as they are all made from PLASTIC and the place where the screw goes in is basically completely stripped. The handles are loose and cant be tightened, so thats part 2 of the fix. I would suggest being VERY careful of what you buy here, and anything involving drawers might be better purchased in a REAL furniture store!!
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Derrick Taylor
Great store. Sales people are friendly, knowledgeable and dont pressure you at all (we are indecisive, and came by something like three times before we actually bought something, and they never once made us feel uncomfortable about this). They are very well organized, they have attractive furniture there, and, most importantly, they stand by their product. I bought a table and chairs, and within something like three months of having bought them, one of the chair legs broke. We called them, told them about the problem, and they did exactly what you would hope: They looked up the order, found the part, ordered it, called us when it arrived, installed it when we brought them the chair, and even gave us an extra chair leg (the mate to the one they used) in the unlikely event it happens again -- completely free. More businesses should be like this.
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Dan Friedenberg
What kind of furniture and mattress business doesnt allow returns? I MAYBE understand the mattresses because you cant resell a used mattress, but isnt it standard business practice to have some kind of comfort warranty? And sales of furniture are final? The hell kind of place doesnt allow people to return untarnished furniture? They dont make it clear until after youve made a purchase that they dont take returns. An employee Elliott helped me and was polite but like I said they avoid making their policies clear to consumers, which means theyre scamming people. This is a garbage company, dont buy from them.
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Kristian Gasic
Ordered furniture. 4 weeks later still no furniture or expected date. Every time i call they tell me next week or they have no clue where it is. They tell me its comming from Mississippi. For 1500$ i would of drove down there myself. The day after to pick it up. Sick and tired of sitting on the floor in my empty apartment.
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Matthew Barber
Had a great experience here. We went through five other places around Marketplace and bought here. Zero pressure from the employees and great prices. The selection isnt huge, but they had a great sectional cheaper than everywhere else. Delivered the same day.
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Brandon Dudek
Small Selection. But good prices and friendly staff, willing to work with you.
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Joey Johnston
Had a minor issue but they fixed it! No quams here.
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Ivette Negron
Great furniture great service and a lot of options
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Tony Ross
Price is just right love it
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Manar f
Lovely furniture
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manuel barrios
Excellent
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