Plow & Hearth

Category:	Home Goods Store
Address:	11639 W Broad St, Richmond, VA 23233, USA
Phone:	+1 804-360-7722
Site:	plowhearth.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 46

Reviews 12

Skip Rowland

On a Wednesday afternoon I found out I needed an outdoor bench cushion by Friday morning and I couldnt find anything on the Internet that was either reasonably priced or available for a week or so. Target had nothing in their stores and Kohls didnt have the size I needed. Somehow or another, Plow & Hearth came up in a search. I called and spoke to Amie, describing my predicament and needs. She took a moment and told me they had what I needed. On the 20-minute drive over, I called again to confirm that I was going to the right location. The person I spoke to assured me that I was and even took the time to give me explicit directions to the store. When I got there, I met Amie who took me right to the cushions and pulled the best match for the size I needed. When we got to the cash register, she found a coupon that I could use for that purchase that saved me about 20%. I have heard about Plow & Hearth, but had never been there before. I know some people might have different experiences than mine, but for me, this was a great example of excellent customer service from the initial contact all the way through the checkout. I didnt have a chance to really look around, but it did seem to be a place Id like to come back and explore. Thanks to the experience I had today, I most definitely will.

Jane Walters

Do not recommend. My mom ordered and paid for a couple sets of curtains at this store, to be delivered to our house. One valance was delivered, and then nothing for a couple weeks. When she called, they told her that the remaining curtains were out of stock and could not be delivered for months. The Richmond store should not have sold them to us... Or if they genuinely didnt know the stocking situation, they need a better inventory system. My mom canceled the order, but we still had to to return the valance. I went into the store and explained the situation, that we had been sold curtains we couldnt actually get, and needed to return the one we had received. Instead of being apologetic or sympathetic, the employee corrected me on my pronunciation of the word "valance" and said, "I think people should be corrected when they say something wrong, dont you?" Terrible service on both the corporate and store level...ugh.

John D. Sharer

Horrible experience. Worse than dealing with a government bureaucracy. Obsolete computer system precludes coordination between the store and the Mail Order Department in Madison, VA. Surly employees who dont go out of their way to be helpful.

William Rose

Great store and staff. Got the exact gift I was looking for on Fathers Day sale for 1/2 price. Dog friendly, one of the staff got on the floor with my dog and gave him treats and lots of love. Well be back to shop here again.

ALTHEA HARISON

The staff was very helpful and I bought a fire pit and a pair of Dansko on sale and they fed us Virginia peanuts

Brian Steward

Great store and great products, Ive never had a problem in all the years Ive dealt with them.

David Evans

A little pricey but good quality products and hard to find patio items

Portnoy Johnson

Gee. Fun any day! Great sales & easy parking. I like the staff!

Andrew Taylor

Very nice and will help you find a deal!

Chris Meyer

This is not a Fireplace store.