Kia of Wilmington

Category:	Kia Dealer
Address:	1603 Pennsylvania Ave, Wilmington, DE 19806, USA
Phone:	+1 302-656-3100
Site:	kiaofwilmington.com
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9AM–5PM Closed

Location

Photos 79

Reviews 4

Kelsey Holveck

Angie contacted me almost immediately when I first inquired about a car on Friday, I told her I actually wasnt 100% on what I was looking for and that I was just starting the process. There was absolutely no pressure at all to get me in there, but plenty of information given to me so I knew when they were available and who to contact when I was ready. I let her know my boyfriend and I would be buying the car together but he works Saturdays and that I would check with him about coming in on Monday. I had contacted a couple dealerships and all wanted me come check the cars out on Saturday, so to get a head start I decided to go with my mom to help me narrow down some final options to go back to with my boyfriend. On Saturday morning, I received a text from Jason Glover at Kia letting me know he would be working with me when I was ready and that he just wanted to give me his cell number if I had any questions before i came in on Monday. I let him know that I wasnt positive but that I might try to stop by that day. His response was simple "not a problem Ill be here, and Ill get the car ready for you just in case you stop by" Again, no pressure, just there for me when I was ready. I went to the first dealership I had scheduled, and I told the salesmen what I was looking for, and I was just trying to narrow my choices down for us to come back. He said my budget didnt matter and just kept trying to show me cars on the showroom way beyond my price point. His supervisor told him right in front of me do whatever it takes to get me in a car that day. They knew I wasnt looking to buy, especially without my boyfriend, and continued to push a sale regardless. I decided after I left to just swing by Kia of Wilmington to see what they had. As soon as I got there I met Angie in person--just as friendly and sincere as our first phone interaction. She was so excited I decided to swing by and immediately got Jason for me. Jasons first question was what I was looking for and if I had anything in mind. I explained my same situation as to the other dealers and he said lets see what we can do to help you decide. While he went to get the car i was originally interested in I was looking at their other certified cars available and found one I instantly loved but didnt see on their website before. When he came back to say unfortunately the car i liked had been sold I knew it was a sign and asked to see the Kia Optima. He took me to it, answered every single question, and gave me every bit of information I was looking for. I told him i honestly didnt know much about kias and wasnt even thinking of Kia as an option until I got there. When we were done he said now go home to your boyfriend, talk things over, do your research and figure out whats best for you. Im confident thatll you find this car is the better choice for you but want you to feel the same. Jason was available the rest of the weekend when I was texting him; and he was right, after hours and hours of researching ratings and reviews and other options, i kept coming back to how much I loved that Kia. Before the weekend was over we were decided--we loved the car and it was the one for us. Throughout the day Monday I worked with Jason through text, email, and phone, to get all the paperwork and documents needed. Monday night chris and I showed up and were honestly treated like family. Between Angie and Jason, they honestly were the biggest role in our final decision. Jason took care of us and got us everything we were looking for. He made our first car buying experience one to remember and lifelong customers. I couldnt be happier to be a Kia owner and am proud to be a customer of Kia of Wilmington. Thank you Jason and Angie! You helped us do whats best for us, and not what was best for your company. Its a true reflection of how the car buying process should be!

A Private User

Terrible! This company has discriminating and untrusting practices. They do not honor their agreement. I ordered a vehicle 12 weeks ago. They stated they will honor the price and placed an order for me. I waited, and they did not deliver. When I contacted them, they told me that they will find a vehicle for me at another place because of the back order. They will split the difference of the items that I did not order. All the numbers were agreed upon last week. They located the vehicle and brought it to the shop. Tuesday morning came and we agreed on everything and a pick up time in the evening. I drove my 60 year old mom to help me pick up the vehicle thinking they will honor their agreement. When I was there to pick up the vehicle, they increased the price by $350. I was not able to pick up the vehicle after almost 2 hours of wait. The following day, Wednesday, they told me that they will honor the original price they told me. Then they changed the price again and increase it by another $836 and increased the interest rate by 2%. The owner told me that was the price or we will not be doing business. This is bad business practice. Im Asian and they are playing games with me. It would not be as bad if they just tell me that they will not sell the vehicle from the first price, but instead they wasted peoples time. The worst thing was having my mom come all the way from Massachusetts and then they started to play games like this. They have no respect for customers or elders. They have no problem wasting people’s time to earn more money.

Kelly Evans

Do NOT BUY A USED VEHICLE FROM HERE!!!! I let them know ahead of time about the vehicle that I was interested in. They had a 5 hour notice that O was driving 2 hours to test drive it. When I arrived the vehicle was filthy dirty and no one seemed to care. My test drive was around the block and back. Not on highway or anything. I wanted the vehicle so didnt think twice about buying it even though it was dirty inside and out. Purchased the vehicle and got on the highway. The vehicle shook uncontrollably and the dealership was closed. I drove it home and ended up having the get tires rotated and balanced within the first week of ownership. Now 3 months later, I have a flat. The vehicle came with no jack, no spare nothing. There is a place for them, but they are gone. I contacted the Kia dealership and got Al in the service department he was worthless and useless. Basically said the car didnt come with one and told me that I bought an uncertified vehicle so Kia road side wouldnt help me. I told him of all the issues with the vehicle and he didnt care. Do NOT BUY FROM HERE!!! I will be writing a letter to Kia and also filing a complaint with the Better Business Bureau.

Donna Mezzatesta

My sales consultant, Melissa McLaughlin was outstanding! She made the car buying a process a pleasure as it can often be an intimidating task. She was professional and knowledgeable, as well as extremely personable. I would highly recommend anyone in search of a vehicle to talk to Melissa first. Additionally, she was able to tailor a car to fit my needs and even though I had prior financing, she referred me to Dave (Sales Manager), to see if he could lower the rate I received. Im happy to say that he was able to lower the rate by a percentage point so that was worth the extra time (which was still minimal). Last but certainly not least, Angie (receptionist), was very pleasant and helpful in directing my needs to Melissa. I enjoyed talking with her and she also made the car buying process a pleasant one, as I had visited several other dealerships where the staff of almost all men, seemed quite aggressive and self-serving where it was a turn-off for me. Kudos to Kia of Wilmington for hiring strong, confident, yet pleasant women to help people like me navigate the daunting car buying process!