State Street Saw Shop

Category:	Lawn Mower Store
Address:	4067 State St, Salem, OR 97301, USA
Phone:	+1 503-581-5118
Site:	statestreetsaw.stihldealer.net
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM 10AM–4PM

Location

Photos 3

Reviews 13

Don Malmstrom

06/28/2012 See above Description of work: They worked on a trimmer that wouldnt start. The tech called and said it was ready, and I asked him if it was bad gas or what, telling him that I had added new pre-mix gas (purchased from them last winter) before trying to start it, as the tank was nearly empty. He said no, the gas that was in it seemed OK & he had just made some minor carb adjustments after he finally got it started. When I picked it up, the counter guy included a small can of pre-mix gas in the invoice at $8.00 and said it went with me. I told him what the tech had told me on the phone about the condition of the gas, and asked to talk to tech that had called me. While waiting for the tech (it only took about 15 seconds), the guy suddenly just grabbed the invoice, said they would remove the charge, and scratched it off the invoice. At that point the tech arrived (nice guy), confirmed the gas had seemed OK and was explaining when the first guy just cut him off, saying that they would just take the gas charge off because "hes whining about it". He kept grumbling some things to the others at the counter as he was putting the invoice in the register and, as I was leaving with the trimmer, actually called me a "j ". I told him I would spread the word, and left. When he had started this tantrum, my conversation with his tech was still in the question stage about what seemed at the time to be a contradictory charge, and what had really been the problem with the trimmer, based on what the tech had told me on the phone - I wasnt even yet demanding the charge be removed until I heard from the tech. While I appreciate them taking charges off, the $8.00 is nothing compared to this guys attitude - he even cut his own tech off! No customer deserves to be treated like this over a legitimate question about seemingly contradictory charges - there are just too many good small engine repair places out there, with stable people to deal with.

Timothy Mills

Today my father in law and I went in to get trimmer line and see if the tech can look at our weed eater. The red haired woman working was helping an older lady very nicely but when me and my father in law walked up for help she was completely disrespectful and to us she felt as if she was racist she had no patience and was putting the little old lady she works with through allot..poor lady shouldnt have to work with that and I shouldnt have to deal with that!

Michael Porter

Because we go into the Shaw shop and ask the front lady that is kinda a ***** and she wouldnt look up any of the things we need for our chainsaw and told us to bring it in so they could work on it and make more money. I recommend if its a lady working at the front to turn around and go to one in Dallas because they are a lot easier to work with.

Doug Vande Griend

Ive bought quite a few things from these folks over the years and have had chains sharpened as well. They are competent, prompt and pleasant, and always willing to spend the time to explain when I need explanation. I highly recommend.

Richard Westrick

Great friendly knowledgeable staff. Have bought many things here, they are always ready to answer questions and dont try to over sell products. Always ask what you are expecting from the product you are buying.

kyle fletcher

the state street saw shop is the place to go. I recently purchased a gas leaf blower and chainsaw from them and the service was excellent. Very knowledgeable staff and great prices, i highly recommend them.

Kameron Blomquist

Needed a generator for my business fixed, these guys are awesome! Fast turn around, excellent staff, incredible techs. Super happy, will definitely go back with all our problematic equipment.

Lima Rivas

Front cashier lady very rude has no customer service I had gone two times bad experience both times.

Janet Seiber

DO NOT COME HERE FOR ANYTHING. DISRESPECTFUL, ARGUMENTATIVE, AND UNPROFESSIONAL.

Cordell Stewart

Informative staff, not pushy at all, thanks!

Mister Salem

Try saying this name 10 times fast!

Douglas Knoyle

1st rate knowledge and service.

clifford baxter

Werent very helpful.