GoWireless Verizon Authorized Retailer

Related:	byu cell phone
Category:	Cell Phone Store
Address:	7174 NE Cornell Rd, Hillsboro, OR 97124, USA
Phone:	+1 503-693-1326
Site:	gowireless.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 32

Reviews 24

Ben Manny

While we had the newest person on staff help us, he was quick to ask the other staff to verify what he was doing or to help him with a complicated issue. Other staff was very responsive and knowledgeable showing excellent team work with a focus on serving the customer. They offered some attractive packages/current specials and did not try to over sell. Have only experienced more competent service at COSTCOs Verizon kiosk , but this store had more items and packages to offer and it also had other staff that were as competent as what I experienced at Costco. They also did a nice job of handling store traffic and incoming support calls.

Halina Kowalski

Zero stars. Actually more like Minus stars. Terrible!! Completely terrible service. Their employees have literally robbed us and have tacked on so many hidden fees and charges in the most confusing and convoluted manner that we cant even make head or tails of it anymore and when we attempt to get help from staff or any of their managers or higher ups, we get the run around or get told by their apathetic punk kid employees that its not their problem. I am disgusted that any business would practice like this. DO NOT Make the mistake we did and confuse GO Wireless with Verizon...do yourself a huge favor and go straight to a Verizon dealer.

Cameron Lombardo

They never answer the phone. I called many (15+) times to try and track a purchase I made there days before. The UPS tracking number was supposed to be emailed to me. The rebates that were promised on my original purchase was never mailed to us either. I had to call Verizon directly and they had to call Go Wireless Corporate in order to get the tracking number. So, 2 hours, 14 calls later.... This place is a big disappointment. It makes Verizon look bad.

Amanda Coffey

The guys at the Go Wireless store in Hillsboro were super awesome today! We are going on vacation tomorrow and my daughter needed her screen protector replaced. Long story short the Beaverton Go Wireless provided the worst customer service I have received in a very long time but the gentlemen in Hillsboro hooked me up! They were friendly and informative when I called and they were welcoming and attentive when I arrived. Thanks guys for making my day!

Shane McKee

They back up the product they sell and seem to have a lot of good deals that Verizon doesnt offer. Employees are willing to go above and beyond to make sure youre a happy customer. Update: Just another update to say that its a whole new crew since my first visit a few years back, and I still cant say a single negative thing about this store. Just nice people to deal with. Sorry to the guy who helped me out whose name I dont remember.

Helene Sweet

I went into the Hillsboro Orenco Verizon Wireless store to get assistance with my IPhone. Each of the associates on duty were courteous and went above and beyond to help me with my new phone!!! The manager, Tanner, had a can-do attitude that I really appreciated! What I really liked was that I wasnt pressured into buying m, they simply wanted to help! The best customer service Ive had in a LONG time!!!

Pearl Olanrewaju

I would not go here. The sold me a 16gb claiming it was 32gb. Sold me a wireless charger that did not work with my phone. When I went to return it, An Asian guy attended to me, but was on his phone texting while serving me. And there were people waiting in line. The manager was pretty friendly. But please Beware. if you go to this store double check everything that is being sold to you!!!

Merri Ott

Tony from Verizon Wireless at Hillsboro Orenco Station helped me more than anyone has ever helped me with my wireless account and I have been with Verizon since they have been Air Touch!! If you need anything please ask for Tony at Hillsboro Orenco Verizon, you will never regret it!!!! Thank you, Tony for all your help!!

jake trahan

Finally customer service and real support! Recently switched to Verizon through the switcher program and was getting the run around from the customer service call center, these guys helped straighten it all out and keep corporate honest and pay the $700 bill from my old carrier like they were supposed to!

Jeannette Broadwater

For approx 1.0 hr this Wed, salespersons assisted me in answers questions along with helpful trng hints for efficient use of my Core Prime phone which I purchased in NJ before reloc to OR. Went home with all issues resolved with more knowledge than before entered Hillsboro store.

Peggy De Marini

Tony is so awesome I wish I could only deal with him at Verizon. He went way out of his way to help me. Great customer service. If this was my store I would be proud to have him as my employee and I would definitely promote him to manager! Thank you again for his great service.

Benje Standley

Everyone I have dealt with here has proven to be of high quality. My problems were taken care of in a professional and friendly way. Theyre even tolerant of the rude behavior I sometimes exhibit. I highly recommend them.

Joyce Carnes

I got 3 lines switched from AT&T to Verizon without a lot of hassle. There isnt a huge selection of protective cases for our phones, but I liked the style of customer service better than what I got at the AT&T store.

Mario Aguilar

Cynthia and Cristian were extremely helpful and fast. They answered every question with extreme expertise. I will recommend to everyone to come and see these people in the future. They were awesome !

Katie Wilkinson

Had a wonderful experience with Mikhail and April at this store! They were both very friendly and informative! Would definitely go back to this store even though it is over an hour away from our home.

Coots0827

Came into Verizon to start up a new line of service and Elmer was the representative that helped me. He had great customer service and was very knowledgeable. Would definitely recommend this store!

Jeri Riggs

I wanted to be there as soon as they opened and Cynthia opened up about 10 minutes early to accommodate me. She was helpful and patient, and offered a solution for temporary coverage needs I have.

David Erickson

Cynthia was so awesome...went in with a dead phone, walked out with a new and improved phone, better monthly plan AND all my pictures and contacts...couldnt be happier!! Thank you so much!!

Nicki Norman

I bought a new phone and was unable to operate it correctly. Came to this store and received the best service ever from Verizon. I highly recommend this store and the manager is awesome.

Robin Hudson

Cynthia and Tony provided exceptional customer service today. This is the FIRST Authorized Verizon Retail store that I would gladly return to before I would go to a regular Verizon store.

Bella B

Elmer was so nice and hooked me up with a new phone super fast! He also let me know the cool deals I forgot I signed up for. Definitely would go back he was very helpful and friendly!

Mi Sun Park

Cynthia helped me to buy a new phone. She was very kind and helpful a lot. I definitely had a great experience at the store and will visit there again. Great place to change a phone.

Collin Prowse

Jackie was very patient and helpful with assisting me today. She made my visit very enjoy full. I would recommend this store to anyone that needs help with their Verizon phone.

Pieter Drahn

Two younger women were extraordinarily helpful when I came in impromptu. (Unfortunately I forgot their names by the time I got to this review.) Keep being awesome you guys!