Verizon

Reviews 6

RY

Ryan Scott

Worse customer service EVER!! Took over 3 hours to get 1 phone... And I have 6 and 2 tablets with LTE data plans... and am a Google Android developer who they treated like grandma. I know, knew more about the products than they did, sold 4 customers phones with contracts while they searched the back room for a device I drove 80 miles to get. Come to find out, they didnt even have phone A in either black or white so the drive was already a bust. Then I asked G4 or V10 and the csr if you can call him that, GOOGLED IT!!His own products? Really? So I took a v10, newer, better specs, wireless charging, removable battery and expandable memory... He asked what color, claimed he had both in both sizes... I chose black. He came back with a white one half the storage! So now Im frustrated... I also needed a note 5 in platinum gold that was "on hold" for me... Yeah, that didnt exist in the store either. Luckily the black sapphire the 5 came in is best phone color ever made. So thats 2 $800 so far... Then we moved to iOS devices... I asked for a 128GB rose gold S6+... I was presented with a 16GB gold 6+. I was able to get a 64bit one in gold but thats crap. Lastly, they had a promotion if you purchase a specific device, you get a LG gpad 8.3X for $49.99 and $10 a month on the bill. Well, I had the phones to purchase, spent over $300 to get the tablets (these were Christmas gifts or this would not have happened).... And "Ruben" the manager try to say I didnt qualify yet the ad was right there, then offered a credit on the over payments on the tablets but never issued them, also saying I would get 2, two hundred dollar bill credits to even it out... This is month 5... Not holding my breath.... Worst cell retailer experience ever... And at several grand and a $400 a month phone bill, I should at least get decent treatment, I been loyal for 11 years... Is it because Im disabled now or what?! Ive done Rubens job, and for longer, something like this would NEVER happen in my store. Bottom line, use the other store or the store by the bowling alley across from the mall... /end/rant/

---

A

A Private User

As usual, in my visit I expected to be ignored while customers interested in phones and tablets would be schmoozed by staff, thats the service I always expect, to the point where I feign interest in phones in the lobby to assure that the staff even takes notice of me as I walk in the door. In the simple issue of reactivating an old phone, I expected to be quickly helped after a wait. After 20 minutes of standing in the lobby, I was finally approached by a staff person who asked me how they could help. I explained my issue, and was promptly told that I should go home and do that online. I had already tried this and was extremely irritated that the staff was under the impression that I had driven a half hour to albany to visit an official company store to have them tell me to do it myself. I explained that I had tried and was directed to a kiosk in the middle of the room to make account changes online myself. I did not drive all the way to your store to manage my account online and fix it myself, I said I had an issue which made me seek store assistance. I had to leave the store to get to work, and now have to go again, budgeting at least a full hour to one get noticed, and two fix the problem (which Ive seen done before and will take all of 5 minutes of employee time). I urge anyone not locked into a contract to choose another provider, because I can complain and write reviews all day and expect no change in my treatment as a continuing customer as opposed to a potential new one.

---

MU

Murray Finn

So Verizon decide that its time to upgrade the towers in the LEBANON AREA. Great, in the middle of the day of the work week. Who in there right mind would allow the number one provider of wireless service to put the towers down in the middle of the day during the week. I have 4 lines and internet service which runs my business. It just closed my doors during the day. Now I understand this updating needs to be done, during the day on a Tuesday. Who is the moron that would allow this to happen. I am not the only business out there that looks to Verizon for service so When this kinda thing needs to be done get your head out of you know where and make a intelligent decision on the time frame. If you need help call a board meeting and get the donuts out and maybe between all you morons you might find a better time. This probably will not do any good but it helps me vent and just maybe the ding dong that put this together will think twice before he does that again. May your tooth paste lock your jaws together for 8 hours..........

---

KA

kate brown

SO disappointed in how much of my time theyve wasted so far just to upgrade my phone. We have been with this company 13 years. Were going out of our way to go to a direct store, apparently for longer wait times, less knowledgeable and indifferent staff, and incompetent management. I am disappointed in the upgrade fee as well as restocking fee that Sprint doesnt charge. I was also automatically bundled into stupid accessories I didnt want, so they ended up charging me $9 for 3 screen protectors, and put one on the phone before they gave me the phone! I have to return it because the sales rep misled me about the features and compatibility of the phone. I will do so begrudgingly, and NOT go back! I cant wait until these companies are no longer allowed to do contracts so that we can go where we want, and where we get good service! DO NOT WASTE YOUR TIME GOING TO THIS STORE!

---

RY

Ryan Rodighiero

Terrible customer service! I called several Verizon stores looking for a iPhone 6, but none of them had any. I called this store and was told they had the 64gb in Gold color. I asked how many they had, but was told they could not disclose how many they had. I asked if they would have one for me in about 30min, which they stated they would. I drove from Salem, OR to this store. When I arrived at this location, I was told they sold the last phone, but they could check the Salem/Keizer locations. After telling them I was just at the Salem location and those stores had none, they responded with sorry. Nothing else was done or said to attempt to rehabilitate the bad customer experience. We left and finally had to call the national customer service line to get any semblance of resolution.

---

JA

Janice Marchand

I purchased an iPhone 6 on August 6, 2015 and added it to my existing plan. David waited on me and assured me (multiple times) my new monthly bill would be $152 + a small amount in tax. He also said my first bill would be around $180 as I was still in my old cycle. I kept asking him ,"are you positive" there will be no hidden charges and he assured me there wouldnt. Stupid me , I trusted him and have been scammed! My first bill was $225 and Verizon tells me my monthly plan will be $172 + tax. How can you employ people who blatantly lie to customers just to make a sale? I am beyond upset and cant wait to be done with Verizon! Jan Marchand

---

---