Zales - The Diamond Store

Reviews 5

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Jessica Loeb

Went to purchase my wedding bands from this location, picked out two very nice ones! Unfortunately the people helping us were clueless it took them nearly an hour to purchase the rings through their computer System. We were told they would be ready in 2-3 weeks after 2 and a half weeks I called and they said they were not there yet. After 3 and a half weeks I called again, I was told on the phone that both my rings were ready and to pick them up, but bring my receipt because somehow they managed to lose all of their receipts! Luckily my Fiancé had the receipt and went to pick up our rings. The women at the counter handed him two of the same ring and said rudely "No one TOLD ME it was for a man and a Women". Apparently they did not have MY ring ready and had 2 of his? weird? I dunno what happened there. Long story short I still dont have my ring and its getting close to the date and Im getting really nervous and the employees at this location have been very rude. Go somewhere else people.

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Mario Glass

I went to the one in Richmond Mall. came across a few people all were nice. But 2 people stood out to me. I forget the 1 lady name. But she was very very very pushy. Kept saying, something alongs the line of go ahead and fill out the credit application. Which rings do you want. It made me and my girl very uncomfortable. We were thinking about leaving. But We ending up staying because she turned us over to a very polite wonderful sales person by the name of Maryanne . Omg this woman was awesome. She answered all of our questions, she measured our fingers, took time to explain the benefits of all of their programs. She took time to build rapport. I have been into retail sales and management for a very long time and I have to tell you. Maryanne was very impressive. We were just browsing but when I do come up with the cash to buy the rings in the next 2 months. We are not going anywhere but to Maryanne at zales in Richmond Mall Richmond Heights, Ohio.

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Nicole Smith

This is the first jewelry store Ive ever been in and talk about impressed. The sales staff went out of their way to educate me on everything I need to know about owning and taking care of fine jewelry. They were even patient with me when I misinterpreted something on my online order summary. Definitely going back, probably going to be loyal to Zales only. :)

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Gerome Jennings

All bad. Tryed to treat me like a dumby... told me four liés back to back to try to make a sell... the funest one..."buy Law, all they most be the same price everywhere" I check their own website(zale) in her Face almost 1000 dollars cheaper...???? Ohhh... so u can bring the 30percent Markup down.. ooohhh.. so now its ok for u to break the law... bye

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Santino Westfield

All were very rude! No one wanted to help, they stood around and looked each other as if we were to help ourselves.

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