|Address:||11521 Eagle St NW, Coon Rapids, MN 55448, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM 10AM–3PM Closed|
Workers showed up on a Friday around 8:00 a.m. and got right to work. They did a great job; however, the countertop to the smaller cabinet was cut too short. They told us hopefully they could cut a new piece and return later in the day to finish. They never returned! No call! No apology! No explanation! I finally called the office near the end of the work day to inquire what the plan was for our missing piece. I was told they would complete the project next Wednesday--FIVE days away, and no time was given. I was told, "Its only a small piece, and not a big deal, and technically its really only three days since weekends dont count." Seriously? Then they said, "Havent you ever made a mistake?" And, "Well I dont know what you expect us to do." I expected to be treated like I mattered. This whole incident could have been avoided with one courtesy phone call followed by a simple apology. How about, "Were so sorry this happened. Well move your project to the top of the list." Instead they belittled me for their mistake and negligence. They simply do NOT value their customers!
I ordered countertops for install. Wasnt going to be there during install. Big mistake. Two walls not adjacent to install were damaged, New hickory cabinet was split apparently because the installer didnt want to take the 30 seconds it would have taken to pre-drill a hole. They also siliconed all my electrical wall plates to the wall. The installers, I guess, ran out of silicon because it was only half applied on one slab. The next day I found a granite piece (leftover from drilling the faucet hole) laying in my lawn. This was the most basic of kitchens. The installers almost had to try to do a poor job to do a job this poor. In fact, this had to be the worst installation of anything I ever been a part of. And as you may have guessed, TC Granite is baulking at doing anything to correct. Do yourself a huge favor and go elsewhere.
I did not buy granite but I stopped into the store to check out the selection. There was one option for $29/sqft and the price then jumped to $49/sqft. In my opinion, the nice options started at $65/sqft. Also, there is an extra charge per linear sqft for edging. Ogee edging, for example, is an additional $25/sqft. They had some beautiful options, good customer service in the store, the granite is thick and the samples are free and gererously sized. Im still shopping around and havent ruled them out! I do think the starting at $29/sqft advertising is misleading.
Went into store after seeing billboards advertising low-priced granite. I walked around store, inspected all slabs - none were anywhere near the advertised prices. If there were granite at that price, it wasnt displayed. I waited patiently to ask about the discounted prices, but no one said a word to me. There was only 1 other customer in the store. No one greeted me, asked if I needed help, or told me that I would need to wait. I waited in the store for 10 to be helped and left. Not getting my granite here.
looked like they did a good job of installing the counter tops tell I put my stove back in and the left side was 1/8" taller then the right side so it looks bad and Im going to have problems with my back splash lining up correctly. They lined up perfectly on the old counter tops. Contacted the owner and said he couldnt do anything about it and that it wasnt his problem, he got my money and that is all he was looking for L guess. I would not use them again! Joe Commers, Andover
Went here because I saw the billboard, I brought a 25 & 1/5 by 15 inch piece of countertop that needed to be replaced. I had called previously & was told that they sell pieces. When I brought it in & explained we only needed that replaced the women said it would cost ((($500 or over for that one piece.))) She didnt even know what kind of granite we wanted. Unnecessarily dishonest & rude. Even if We decided to have all our countertops replaced We would not come to you now!
I had a FABULOUS experience with TC Discount Granite! Great pricing, super helpful, good quality, and seamless install process. They did a wonderful job of setting the expectations correctly (timing, install process, what they do and dont do, etc.) and connected me to the right people to help with the plumbing and gas. I really cant say enough good things and strongly recommend TC Discount Granite!
We were there last Saturday at opening and there were several other customers waiting with us. Erin did an excellent job welcoming us all and making herself available to 3-4 clients at the same time. She balanced her time well and the other customers patient and respectful. A Great Experience!
Very happy with my experience! They answered all my questions, and quickly got me a quote and it was just as advertised! If you are looking for new countertops, definitely stop in and talk with them. They dont pressure you at all one way or another and they have samples you can take home.
Really lacking in customer service, the showroom was really hard to find, and the prices were OK but not the best. I would go with them if the sales woman had been more helpful and their turn around time wasnt so long (3 weeks, as opposed to 1 1/2 weeks at other places).
Last week I had granite installed by TC Discount Granite. It looks unbelievable! I was very pleased by the whole process. I had priced out many locations around the metro area and they for sure had the best priced granite for any budget. Great company to work with!
Look at the way this company responds to negative reviews as an example of their customer service. They may have cheap granite but they are a bunch of jerks even when they make mistakes and its blatantly their fault. Future buyers steer clear!
Look at the way this company responds to negative reviews as an example of their customer service. Very poor experience using them. I would find just about any other company to work with before using TC Discount Granite.
A Private User
no service after the sale, terrible to deal with, absolutely one on my top 5 wost expierences on a purchace. where has the customer service gone? thank goodness there are other granite alternatives out there.
Worker is very helpful. However not recommended during busy times since this store offer great price there is alot of people.
I needed a back splash replaced and was told they could match it but it would cost their $500 minimum!
Good selection and staff was very helpful. The installers were very careful and did a great job.
Best prices around. Mark is great, and we love the turn out of every job. Thanks.